PLEASE HELP - Can't sign in on iTunes!!

I have had an iTunes account for years now but yesterday I tried to sign in and got the following message...
We could not complete your iTunes Store Request. An unknown error occured (-9808).
There was an error in the iTunes Store. Please try again later.
And it has said this ever since - every time I try to sign in. So I cannot make purchases, get album artwork etc. Reeeally frustrating.
Has this happened to anyone else?
Does anybody know what's wrong / how to fix?
Please help!!

You don't have the iPad connected to the computer with the cable while you are trying to download apps on the iPad do you?
I'm running out of ideas here. Try this, reboot your iPad and then try again. If you are connected to the computer, disconnect the iPad first.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.

Similar Messages

Please help-Can I add music to iTunes from my iPod?

Can I add to my iTunes library from my iPod? How? If I sync my iPod what happens to the music that is on my iPod but not in my iTunes library? If the music dissappears then how can I ever put more music on the iPod without losing songs on it that are not in my iTunes?

*Recover media from iPod*
Check out this post from Zevoneer for some iPod media recovery options.
http://discussions.apple.com/thread.jspa?messageID=6273675&#6273675
tt2

Please help -can't uninstall or install iTunes - Error code 2330

I tried to open up iTunes 9.1.1 today and got a message that windows was trying to configure iTunes. Midway through, i got an error message: "An error occurred while attempting to create directory: C:\documents and settings\all users\application data\apple computer\iTunes\SC info.
So i then tried to download the new version of iTunes (9.2), and got a message that "the installer has encountered an unexpected error installing this package. This may indicate a problem with the package. The error code is 2330."
Then I followed the trouble shooting steps on the support site - deleted the Temp folder and then tried to uninstall 9.1.1. I received the same 2330 error message.
Doing a search of error 2330 on this forum, I saw people recommending running a Chkdsk which I did. This repaired some errors, but it didn't help with the installation, I got the same error message.
I have tried to call Apple support but apparently they don't support iTunes unless you're running it on a MAC. I'm upset and frustrated and at my wits end. I know next to nothing about computers, which doesn't help ;o) I'd be grateful for any suggestions...

Many thanks.
Okay, either the SCInfo directory (or the iTunes directory above it) has gotten damaged in some way. iTunes is detecting that when you try to launch it, and it is trying to do a repair install in order to try to repair the damage. But the damage in your case is enough to stop the repair install from going through. The same damage will be stuffing up the attempts to uninstall/reinstall/update iTunes.
There's an alternate strategy we can try to get around this in cases where chkdsk can't fix the damage. But first we're going to have to adjust some view settings on the PC, because your damage is lurking down in directories that are hidden by default on Windows XP systems.
1. Open My Computer from the desktop or Start menu.
2. In the Tools menu, click Folder Options.
3. Click the View tab.
4. In the "Advanced settings" pane under "Hidden files and folders" make sure that the "Show hidden files and folders" option is selected.
5. Click OK.
Now we'll see to the file.
In My Computer, open your C drive.
Open the "Documents and Settings" folder.
Open the "All users" folder.
Open the "Application Data" folder.
Open the "Apple Computer" folder.
Rename the "iTunes" folder "iTunesOLD".
Restart the PC. Now try launching iTunes again. Does the repair install go through properly this time?
(If the iTunes Setup Assistant runs, don't add files to your library. Otherwise you may end up with a lot of duplicates in your library.)
If you get iTunes launching again, check to see if any purchased music is still playing, and if any iPods/iPhones/AppleTVs etc are connecting properly. (We've forced iTunes to rebuild configuartion files and an iPodDevices.xml that affect some iTunes DRM/authorisation-related and device-connection-related machinery. So I reckon it's possible you might at least need to reauthorise some songs or apps or games after iTunes launches again.)

Please help: Can't download itunes with windows 7 (64 bit). Keeps freezing at 99%

I have tried deleting and re-installing itunes and quicktime but it still won't work. Please help.

Can someone please respond to my request for support? I tried the provided correct answer at https://discussions.apple.com/message/11561783#11561783 but it did not work.
I also got a MSFT tech support person to remotely look at my machine, for what its worth, he said the registry file is fine and to contact Apple support.
Any help would be very much appreciated.

Please Help: Can't Access iTunes Store? What is Wrong?

Hi there - please help!
Since downloading the latest iTunes update I get the following error message every time I click on my iTunes Store:
'ITUNES COULD NOT CONNECT TO THE ITUNES STORE. THE NETWORK CONNECTION WAS REFUSED.
MAKE SURE YOUR NETWORK SETTINGS ARE CORRECT AND YOUR CONNECTION IS ACTIVE, THEN TRY AGAIN'
(Message in not in capitals, obviously)
But.... my network settings are correct (I think - what does this mean?!) - and the connection works fine.
What could be wrong? Has anyone else had this problem? And how would I fix it? Please advise - thank you!
vaio Windows XP

Are you running Norton Internet Security or anything similar? There have been reports that Norton and similar firewall products treat an upgrade as a new application and so you have to go in and reallow connections for iTunes. Check the settings and if necessary remove and re-enable the exception for iTunes (consult your privacy filter's documentation for the appropriate procedure). You may also need to check the built-in Windows firewall as well.
Hope this helps.

Since the ios7 update I can't sign into my itunes on my ipad.

Since the ios7 update I can't sign into my itunes on my ipad or my iphone. It's prepopulated with an old ID, and I can't even view my account to fix it. At first the problem was that after the ios7 update my apple ID for icloud was prepopulated with my old ID. So after three days of trying to fix it, I finally just went on my mac and changed my ID back to the old one. I thought I solved my problems... I was able to sign into icloud on my ipad. Now today... my itunes apple ID is prepopulated with my ID I was using up until a few days ago. I am at a loss. I have no idea how to restart (or whatever) and just fix everything (icloud, itunes, and anything else that might prepopulate down the road that I don't even know about) ... I'm so frustrated! I'm glad the security is better but I wish there was an emergency code you could have emailed to you after answering extremely secure questions... or something. Please help. Thank you!

I had a similar issue. I was able to sign into iTunes but when I tried to view my account information iTunes repeatedly asked for my password in an endless loop. I solved the issue by unblocking cookies in safari: http://support.apple.com/kb/TS3388

I drop my phone so i got a new one and back up everything... well now i have pics on my phone that i dont want and i cant delete them please help i tired hooking up to iTunes but still cant delete certain ones

i drop my phone so i got a new one and back up everything... well now i have pics on my phone that i dont want and i cant delete them please help i tired hooking up to iTunes but still cant delete certain ones.... i can send them or post but nothing to delete them

The pictures that are on your phone, that you don't want, did they appear there after syncing with iTunes? Or were they taken with the iphone's camera?
Pictures synced from iTunes have to be removed by syncing again, but not having those pictures checked under the Photos tab in iTunes.

How can I sign out of iTunes after download finishes

How can I sign out of itunes or bthe app store after a dowload completes?

Only if you set up the computer to require separate computer logins. It is tedious to retrofit that.
To help avoid problems you can turn off autosyncing so that you have to overtly start a sync. To turn off go iTunes>Preferences>Devices and check the box that says "Prevent iPods...".

I am having a problem converting word onto PDF . PDF into word.Please help .I am signed and paid to Feb 2015

Can someone advise me why I am having this problem

Always in the past .I have my Word Document on screen and then I go to
Publish and it atomatically PDF the doc.
The same if I have a PDF to convert to word. I have the PDF on screen and
to the right of my screen it will say Convert .I press on convert it
converts to word
In a message dated 12/17/2014 10:01:32 A.M. Eastern Standard Time,
[email protected] writes:
I am having a problem converting word onto PDF . PDF into word.Please help
.I am signed and paid to Feb 2015
created by florencejohn (https://forums.adobe.com/people/florencejohn)
in Adobe Acrobat.com Services - View the full discussion
(https://forums.adobe.com/message/7023171#7023171)

Please help, I am trying to download itunes onto my windows 7 32bit desktop, but keeps coming up with error message:This installation package could not be opened. Verify that the package exists. Any ideas on what im doing wrong

Please help
I am trying to download itunes on windows 7 32 bit, everytime I go to open download it comes up with a green screen then a error message.
This installation package could not be opened. Verify that the package exist.
Please help Me

Hi gump68,
Thanks for visiting Apple Support Communities.
You may find the steps in this article helpful if iTunes is not installing on your PC:
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
All the best,
Jeremy

HT203167 how can i sign into my itunes account?

How can i sign into my itunes account?

Select Store adn click Sign in at top right of the iTunes window.
Put in your username and password..

I created new apple id but can't sign in to itunes. It says that your id is not yet loged in so you have to review. In revies it shows payment method in which I provide full info of my visa card but it shows that the pin is incorrect

Hi there,
I created new apple id but can't sign in to itunes. It says that your id is not yet loged in so you have to review. In revies it shows payment method in which I provide full info of my visa card but it shows that the pin is incorrect although the pin is correct. If I try another card no then it shows that your payment method is declined. What should I do?????

Is it asking for a PIN (for a debit card) or the three-digit number on the back of the card (for a credit card)?
Matt

Updated to iOS 6, now can't sign in to iTunes

Updated to iOS 6 and now can't sign in to iTunes or App Store. Have been unable to update apps or download new magazines that I have subscribed to.

Go to the app store and get the "Live Street View" app.

I can't sign in to iTunes cuz some one used my iPad n signed in with his account

I can't sign in to iTunes with my account cuz some one sined in with his account with my iPad

App Stores are currently down. Try again later:
http://www.apple.com/support/systemstatus/
GB

I can't sign into the itunes store using the 3G network?

I can't sign into the itunes store using the 3G network?
I keep getting the error "Can't connect to the iTunes Store"
This also makes it impossible for me to use itunes match with the 3G network.

I've got this as well and it seems to have affected only the Music and Home pages - do a search in the search bar and you will get to the films etc. Looks like somone goofed! If anyone from Apple checks this out, mine is the UK store. Home page and Music pages only affected.

PLEASE HELP - Can't sign in on iTunes!!

Similar Messages

Maybe you are looking for