Please help - cannot complete itunes 6 installation

Here's my deal:
I have Windows 2000, service pack 4 on an IBM T22, with plenty of hard disk space left and I have had the older version of iTunes (5 i guess) on my computer since I upgraded about a year ago (got iTunes a little over a year ago with my mini iPod). I had trouble then, but somehow got it to work, until now, when I was prompted to upgrade (could not download music otherwise), so I tried to do that, but it failed. One of two things happens: either I get a message that says 1628: Failure to complete installation, OR it just stops installing and I get a box in the minimize bar at the bottom of my desktop that appears to be a dialogue box for QuickTime and iTunes, but that, when clicked on, does not appear (maximize) on my screen. I have now uninstalled QuickTime, iTunes, and my setup.exe, and have tried reinstalling, but the same two things keep happening. I fear that I have lost the ability to install, since the setup.exe is now gone from my desktop. Also, I already tried the suggestions about the 1628 error provided by apple (clearing temp files etc.) and nothing seems to help.
Please help me! I don't have a clue about what to do and am very very frustrated.

hi Kelsey!
It seems to hiccup right in the middle of the box that says "preparing InstallShield Wizard, which will guide you through the setup process / preparing to install" portion...and then it just stops.
gaah. okay, first check to make sure your Windows Installer engine is up to date:
http://docs.info.apple.com/article.html?artnum=93976
then let's try this again
b with all background applications switched off:
http://consumer.installshield.com/kb.asp?id=Q108379
antivirus, antispyware, Cygwin and various other applications have been implicated with these hangs ... so i reckon it's safest to try to switch all of 'em off prior to the install.
keep us posted.
love, b

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