Please help! Computer died and I'm stuck in Germany!!
Hello there,
My computer stopped working yesterday and I'm going to be in Germany till May, where there are no support centers, genius bars, etc.
When I try to turn on my computer it instantly goes to a gray screen, with only a small folder with a question mark on it. That question mark folder then turns into the finder icon, and they switch back and forth.
My comuter won't do anything else. I tried holding down the alt key, which brought me to a screen with a refresh button and and arrow button. On that screen the cursor can click either icon, then disappears and the screen freezes. I tried using the arrow keys but that did nothing.
The problems began last night.My computer slowly turned on, the cursor got stuck, and then it shut down. After that it wouldn't turn on. That was last night, and now its doing the folder icon thing I previously described.
Please help! This computer is how I do everything from Germany and it will be 3 months until I can bring it to a Mac center. Thank you so much!!!!!
Welcome to the Apple Discussions!
I'm absolutely certain there will be Apple Authorized Service Providers in Germany who can help you out. If you let us know where you'll be, someone here may even be able to make a recommendation.
http://www.apple.com/de/support/contact/
In the mean time, do you have your original install disks? The question mark means the iBook can't find a valid system folder to startup from. The reason may be a simple file directory problem that could be fixed with the Disk Utility on your install disk. Or, it could mean the hard drive has gone bad and we should get a S.M.A.R.T. status from the Disk Utility or an error code from the Apple Hardware Test (also from your install disks).
-Doug
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