Please help-computer illiterate

I have a laptop with windows xp, and when trying to install
flash it just says done at bottem of box, and I dont think it is
installing, I cant find it anywhere.

Hi collin08,
Do you see a file called ‘Flash9f.ocx’ in the
following folder:
C:\WINDOWS\system32\Macromed\Flash
If the answer is yes, you should see a version number from
this detection site:
http://www.macromedia.com/software/flash/about/
If you don’t see the ‘Flash9f.ocx’ or it is
not detected, please open a case and reply with the case number.
http://www.adobe.com/support/contact/

Similar Messages

Please help - computer illiterate trying to install CS5 master suite - Exit Code 6??

This is what I have gotten over the course of a full day's installing and uninstalling and installing again:
Exit Code: 6
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 42 error(s), 38 warning(s)
WARNING: Unable to read Adobe file version for file path '/Library/Fonts/AdobeArabic-Bold.otf'
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
ERROR: Error code: 1
ERROR: 5 Unable to preserve original file at "/Library/Fonts/AdobeArabic-Bold.otf" Error 0
ERROR: 5 Command ARKDeleteFileCommand failed.
ERROR: The following payload errors were found during install:
ERROR: - SiteCatalyst NetAverages: Install failed
ERROR: - Adobe Premiere Pro CS5: Failed due to Language Pack installation failure
ERROR: - Adobe Bridge CS5: Install failed
ERROR: - Adobe After Effects CS5: Failed due to Language Pack installation failure
ERROR: - KoreanSpeechAnalysisModels: Install failed
ERROR: - Adobe Media Encoder CS5 Dolby WRAPPER: Install failed
ERROR: - Adobe Media Encoder CS5 PCI WRAPPER: Install failed
ERROR: - Adobe After Effects CS5 Third Party RoyaltyContent Wrapper: Install failed
ERROR: - Adobe Premiere Pro CS5 Third Party Content Wrapper: Install failed
ERROR: - ItalianSpeechAnalysisModels: Install failed
ERROR: - Adobe AIR: Install failed
ERROR: - Adobe Premiere Pro CS5_AdobePremierePro5en_USLanguagePack: Install failed
ERROR: - SpanishSpeechAnalysisModels: Install failed
ERROR: - Adobe After Effects CS5 Third Party Content Wrapper: Install failed
ERROR: - GermanSpeechAnalysisModels: Install failed
ERROR: - Adobe Media Player: Install failed
ERROR: - Adobe Media Encoder CS5: Install failed
ERROR: - Adobe BrowserLab CS Live: Install failed
ERROR: - Adobe After Effects CS5 Support: Install failed
ERROR: - CSXS Story Extension: Install failed
ERROR: - Adobe After Effects CS5_AdobeAfterEffects10en_USLanguagePack: Install failed
ERROR: - Adobe Premiere Pro CS5 Third Party Royalty Content Wrapper: Install failed
ERROR: - DeviceCentral: Install failed
ERROR: - AdobeColorCommonSetRGB: Install failed
ERROR: - InternationalEnglishSpeechAnalysisModels: Install failed
ERROR: - AdobeColorVideoProfilesAE CS5: Install failed
ERROR: - Required Common Fonts Installation: Install failed
ERROR: - Adobe After Effects CS5 Presets: Install failed
ERROR: - AmericanEnglishSpeechAnalysisModels: Install failed
ERROR: - Adobe After Effects CS5 Template Projects & Footage: Install failed
ERROR: - Recommended Common Fonts Installation: Install failed
ERROR: - FrenchSpeechAnalysisModels: Install failed
ERROR: - AdobeMotionPicture CS5: Install failed
ERROR: - JapaneseSpeechAnalysisModels: Install failed
ERROR: - Adobe Premiere Pro CS5 Functional Content: Install failed
ERROR: - Adobe Premiere Pro CS5 Support: Install failed
ERROR: - Pixel Bender Toolkit: Install failed
ERROR: - Adobe ReviewPanel CS5: Install failed
What in the world is wrong? Is one little font really stonewalling my attempts to not fail my online classes? What is going on? I need help.
I'm on a new MacBook Pro running OSX 10.6.6, trying in utter futility to install Adobe CS5 Master Collection

It seems some font has got corrupted on your machine. Try the following steps -
1) Goto /Applications/Utilities and double click 'Terminal' application to launch it
2) Copy paste the following command and hit enter to execute it
sudo mv "/Library/Fonts/AdobeArabic-Bold.otf" /tmp/
Now try to run the installer again.

Please help - computer turns off randomly

I purchased my computer in the US in september - right before I moved to London. Mid november it died. The computer would turn on and chime, but the screen was dead. I took it to a 3rd party repair (which apple phone tech support insisted was just as good as the apple store) and they replaced the logic board. It all seemed fine until I took it home and used ichat video with my family - the computer turned off. It didn't shut down, just seemed to pause and go dead. I could reboot it and it had no recollection of incorrect shutdown with the exception of firefox. (I dont know if this is important, but every time it does this and i reboot, the sound resets to mute) I started to notice that the computer does this any time I use video functions for an extended period of time (or at least 20 minutes). I have brought it to the apple store twice, where they have repaired it twice. I have gone through at least one more logic board, a heat sink, something to do with the power adapter, as well as the battery. They cannot find anything wrong - 3 repairs later its still shutting down so I went to apple again. Unwilling to give up my computer YET again, they recommended I archive and install. I have now done that - now my computer is crawling - still crashing - and some programs decide to open up occasionally or start and stop without a crash notice. I tried to run disk utility and it froze. On top of this all, they recommended I download xslimmer to convert old power pc programs to the current intel format I'm running on my new macbook - this seems to have complicated things more. I asked them to replace the computer during my last genius bar visit, i was told that because my computer was purchased in the states they cannot replace it, and I will not be heading back to the states soon enough to have it replaced there. So anyone with any insight, please help! I bought a new computer so i wouldn't have to deal with these problems and its turning out to be more of a headache than my old powerbook g4.

I also forgot to mention that every 45-60 seconds there are two faint tick sounds coming from inside the computer.

PLEASE HELP COMPUTER IDIOT ASAP

I clicked an adobe update (assuming it was the right thing to do) and NOW MY FLASH PLAYER IS BROKEN. My youtube videos say "plug-in failure".
I have tried re-installing Adobe multiple times , with re-starts in between. I even used apptrap to "completely" uninstall adobe reader. NO LUCK
PLEASE HELP
mackbookpro 2.2GHz Intel Core 2 Duo, mavericks 10.9.2

If you are having a problem downloading Adobe Flash Player 14 and it won,t complete the last step i.e. the spinning beach ball, try this:
Go to this website:
http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-mac.ht ml#main-pars_heading_11
Go to Troubleshoot Flash Player download issues
Download from the Direct link
Click (here) to download Flash Player
I tried for an hour or more on different solutions without avail, and this link did the job for me. Let me know if it works for you!

Please help - computer is crashing & freezing ever since upgrade to Leopard

Ever since upgrading to Leopard, my computer has been crashing a lot more. Sometimes it just freezes up. Most recently, I got the gray screen with a bunch of different languages telling me to restart using the power button. Here is the crash report. Can anyone tell me what's going on, and if there's anything I can do to help?
Thanks!
Tue Mar 24 13:00:49 2009
panic(cpu 0 caller 0x001A9C68): Kernel trap at 0x0040de14, type 14=page fault, registers:
CR0: 0x8001003b, CR2: 0x000002c0, CR3: 0x0108a000, CR4: 0x00000660
EAX: 0x06745c00, EBX: 0x2e583bf0, ECX: 0x06745ccc, EDX: 0x00000000
CR2: 0x000002c0, EBP: 0x2e583bd8, ESI: 0x04866d00, EDI: 0x06745c00
EFL: 0x00010206, EIP: 0x0040de14, CS: 0x00000008, DS: 0x01880010
Error code: 0x00000000
Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
0x2e5839e8 : 0x12b4f3 (0x45b13c 0x2e583a1c 0x1335e4 0x0)
0x2e583a38 : 0x1a9c68 (0x464700 0x40de14 0xe 0x463eb0)
0x2e583b18 : 0x1a038d (0x2e583b30 0xb6dcfb0 0x2e583bd8 0x40de14)
0x2e583b28 : 0x40de14 (0xe 0x48 0x2e580010 0x140010)
0x2e583bd8 : 0x7474b9 (0x6745c00 0x0 0x0 0x0)
0x2e583c48 : 0x747547 (0x6745c00 0x4866d00 0x9a00780 0x19eb5b)
0x2e583c68 : 0x5db609 (0x4866d00 0x4 0x46 0x136b31)
0x2e583cc8 : 0x5db679 (0x5a30600 0x4866d00 0x2 0x2)
0x2e583d08 : 0x34773463 (0x5a30600 0x4866d00 0x2 0x2)
0x2e583d28 : 0x60b211 (0x5a30600 0x4866d00 0xe0004051 0x1f)
0x2e583d98 : 0x85b117 (0x3c29000 0x3d88900 0xe0004051 0x1f)
0x2e583e38 : 0x85c047 (0x3c29000 0x3e79488 0xe0004051 0x0)
0x2e583e88 : 0x85c1b4 (0x3c29000 0x3e785c0 0xc954252c 0x7f33)
0x2e583ec8 : 0x6078f7 (0x3c29000 0x3e8 0x53f69c 0x3e10a40)
0x2e583f28 : 0x424cb8 (0x3c29000 0x3d68b00 0x53f0c0 0x1)
0x2e583f78 : 0x13eed2 (0x3d68b00 0x3d68919 0x0 0x0)
Backtrace continues...
Kernel loadable modules in backtrace (with dependencies):
com.apple.iokit.IOUSBMassStorageClass(2.0.4)@0x34772000->0x3477bfff
dependency: com.apple.iokit.IOSCSIArchitectureModelFamily(2.0.5)@0x5d5000
dependency: com.apple.iokit.IOUSBFamily(3.2.7)@0x606000
dependency: com.apple.iokit.IOStorageFamily(1.5.5)@0x72d000
com.apple.iokit.SCSITaskUserClient(2.0.5)@0x745000->0x74afff
dependency: com.apple.iokit.IOSCSIArchitectureModelFamily(2.0.5)@0x5d5000
dependency: com.apple.iokit.IOStorageFamily(1.5.5)@0x72d000
com.apple.iokit.IOSCSIArchitectureModelFamily(2.0.5)@0x5d5000->0x5edfff
com.apple.driver.AppleUSBEHCI(3.2.5)@0x851000->0x862fff
dependency: com.apple.iokit.IOPCIFamily(2.5)@0x636000
dependency: com.apple.iokit.IOUSBFamily(3.2.7)@0x606000
com.apple.iokit.IOUSBFamily(3.2.7)@0x606000->0x62efff
BSD process name corresponding to current thread: kernel_task
Mac OS version:
9G55
Kernel version:
Darwin Kernel Version 9.6.0: Mon Nov 24 17:37:00 PST 2008; root:xnu-1228.9.59~1/RELEASE_I386
System model name: MacBookPro2,2 (Mac-F42187C8)

I'd suggest doing this:
How to Perform an Archive and Install
An Archive and Install will NOT erase your hard drive, but you must have sufficient free space for a second OS X installation which could be from 3-9 GBs depending upon the version of OS X and selected installation options. The free space requirement is over and above normal free space requirements which should be at least 6-10 GBs. Read all the linked references carefully before proceeding.
1. Be sure to use Disk Utility first to repair the disk before performing the Archive and Install.
Repairing the Hard Drive and Permissions
Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Installer menu (Utilities menu for Tiger.) After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported, then quit DU and return to the installer.
2. Do not proceed with an Archive and Install if DU reports errors it cannot fix. In that case use Disk Warrior and/or TechTool Pro to repair the hard drive. If neither can repair the drive, then you will have to erase the drive and reinstall from scratch.
3. Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When you reach the screen to select a destination drive click once on the destination drive then click on the Option button. Select the Archive and Install option. You have an option to preserve users and network preferences. Only select this option if you are sure you have no corrupted files in your user accounts. Otherwise leave this option unchecked. Click on the OK button and continue with the OS X Installation.
4. Upon completion of the Archive and Install you will have a Previous System Folder in the root directory. You should retain the PSF until you are sure you do not need to manually transfer any items from the PSF to your newly installed system.
5. After moving any items you want to keep from the PSF you should delete it. You can back it up if you prefer, but you must delete it from the hard drive.
6. You can now download a Combo Updater directly from Apple's download site to update your new system to the desired version as well as install any security or other updates. You can also do this using Software Update.

Please help, computer turns off on its own!

New generation aluminum iMac turns off when it wants. It has happened 3 times now when I am using the computer it will just shut off.
I do not turn the computer off, as I never have with macs, but always put it to sleep when I am not using it.
After it turns off, I am able to turn it right back on using the power button and all seems to be normal.
Any ideas for me!? Please!

I'm glad someone else is having this problem. Mine has shut down 3 times as well. Each time I'm doing something different - so I doubt it's related to programs that are running, etc . . .
Today I called AppleCare - they had me reset the SMC and PRAM as well as a couple other software things.
It hasn't happened again - yet - but it has only happened about once every 2-3 days.
I'll keep following for other good ideas!

PLEASE HELP - Computer Died

Hi my computer died (hard drive blew up!) how do I get my ipod music/pics/audio files onto new computer?

Use... YamiPod its free.

Please help computer extremely slow and need to update?

my comp is so slow it can take up to 25 minutes to sign on, then to make matters worse after, I go through this process frequently, I get the error message that it is in offline mode, and have to shut down and start the process over again. Also I am a newbie and need to know how to download the latest version of Firefox. Also. I have defrag, but is there other maintenance I need to do. Thank you so very, very much. Sincerely, Pat

my comp is so slow it can take up to 25 minutes to sign on, then to make matters worse after, I go through this process frequently, I get the error message that it is in offline mode, and have to shut down and start the process over again. Also I am a newbie and need to know how to download the latest version of Firefox. Also. I have defrag, but is there other maintenance I need to do. Thank you so very, very much. Sincerely, Pat

HT1569 "The feature you are trying to use is on a network resource that is unavailable" this comes up when i try to update my computer to version 11.0.4. please help

"The feature you are trying to use is on a networkresource that is unavailable" this is what comes up when i try to update my computer to version 11.0.4 of itunes please help
Computer is a pc

How did you get it to work? I am having the same problem.
THanks

Firefox will not update for my MAC 10.6.8. I've tried and tried! I still have Firefox 16.0 and my bank requires an update. Please help.

I see other people have this problem and hope there is a solution. My Firefox browser is stuck on 16.0 and nothing happens when I try to update. It seems to download, but I'm still on 16.0. I have tried every which way to update my browser. Now my bank (online banking) is saying I have to update to continue with them. Please help. (computer: MAC 10.6.8)

If there are problems with updating or with the permissions then best is to download the full version and trash the currently installed version to do a clean install of the new version.
Download a new copy of the Firefox application and save the disk image file to the desktop
*Firefox 36.0: https://www.mozilla.org/en-US/firefox/all/
*Trash the current Firefox application (open the Applications folder in the Finder and drag the Firefox application to the Trash) to do a clean (re)install
*Install the new version that you have downloaded
*https://support.mozilla.org/kb/Installing+Firefox+on+Mac
Your personal data is stored elsewhere in the Firefox profile folder, so you won't lose your bookmarks and other personal data when you uninstall and (re)install or update Firefox.
*http://kb.mozillazine.org/Profile_folder_-_Firefox

Help keeps telling me java plug in not enable but it is checked. what can i do next. I am computer illiterate

Please help me-keeps telling me that java plugins not enabled but they are checked. What can I do to install java? I am computer illiterate so easy on me please.

Thanks, but aw jeez, is this PPC Mini, or an InItel Mini?
At the Apple Icon at top left>About this Mac.
Then click on More Info>Hardware and report this upto but not including the Serial#...
Hardware Overview:
Model Name: iMac
Model Identifier: iMac7,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.4 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 4 MB
Memory: 6 GB
Bus Speed: 800 MHz
Boot ROM Version: IM71.007A.B03
SMC Version (system): 1.21f4
If it's a G4 there's still hope!

Please HELP! NEEd to figure out if my computer can install cs6

I'm trying to figure out if it is my computer or the software i bought. I have a Macbook pro mid-2009 with the
Hitachi HTS545050B9SA02 Media. I dont understand what rpm i have...???? It needs to be 7200 for adobe cs6 production premium. Ive tried to download the sofware and it fails.. I'm tearfully trying to understand if it is my computer that cannot dowload the software or is it the software that is faulty. PLEASE HELP THIS COMPUTER ILLITERATE FOOL.

cfoot wrote:
I have a Macbook pro mid-2009
Hitachi HTS545050B9SA02 Media.
I dont understand what rpm i have...????
Revolutions Per Minute (RPM) of that model of hard drive is 5,400, not 7,200.
HITACHI TRAVELSTAR 5K500.B HTS545050B9SA02 500GB 5400RPM 8MB CACHE 9.5MM SATA 3Gb/s NOTEBOOK HARD DRIVE
http://www.harddriveexperts.com/HTS545050B9SA02.html
It needs to be 7200 for adobe cs6 production premium.
I've never heard of such a thing.
Usually the software installs regardless of drive performance, it's just slower on a stock 5,400 drive and I fail to see why Adobe would deny all the Mac users the ability to install Cs6 based upon this limitation.
Most Mac's came with 5,400 RPM laptop drives as they take less power.
Ive tried to download the sofware and it fails.. I'm tearfully trying to understand if it is my computer that cannot dowload the software or is it the software that is faulty.
It should be able to download, the software won't know what speed of the drive is until the software is run.
I would look at a slow, hobbled or data capped Internet connection or some other issue as your problem.
Contact the vendor, it's their money your giving them, let them solve your problem.

Ipod is not recognized by my iTune nor my computer::::::please help me!!

since yesterday i have been transferring my music perfectly fine. today for some reason, i accidently took my ipod shuffle out witout pressing the eject button or clicking the safely remove device from my computer. Later it says that there was a song in my ipod that was corrupt. Later i tried to transfer music from my itunes to the ipod which it did successfully. But when i tried to eject my ipod, it says that "cannot eject my ipod from the computer because there is another program using it" . So i went online to find out how to resolve it and it says that if my ipod is corrupt i should restore. That is exactly what i did and i updated my itunes and restored my ipod by following their instructions. As it was going through the first stage of restoring, it stopped before it reached stage 2 and then a window came up that says i can't restore the ipod. Now, all my songs in my ipod is erased, my computer doesn't recognize my ipod shuffle and i can't listen to ipod or transfer music to it? what should i do?!!!

Hi - We seem to have encountered the same problem!! I forgot to eject the ipod from itunes last night and now itunes will not recognise the ipod. The pc recognises it in device settings, but you cannot restore it from that point. I have downloaded the restore function, but the restore button does not highlight, so that is no good.
I am in a dilema here because no one seems to know how to fix the problem, I've only had it a couple days!!!
PLEASE HELP ANYBODY!!!

I have music in my library that has a (!) nest to it and i cannot locate it on my computer at all i have looked everyway i have a windows 8 computer and i tranfered all of my music from my old computer please help if you can.

i cannot locate my music from itunes anywhere on my computer. i have a windows 8 computer. i tranfered all my music from one computer to another and now it is lost. is there an easier way to transfer music from one computer to another i did it via a external hard drive. please help i would love to listen to my music again.

Have you seen this article related to your issue?
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
B-rock

I am trying to download iTunes on my new desktop computer (Windows 7, 64 bit). It starts installing, and then stops with the message- "The System Administrator has set policies to prevent this installation." I am the sole user- please help.

I am trying to download iTunes on my new desktop computer (Windows 7, 64 bit). It starts installing, and then stops with the message- "The System Administrator has set policies to prevent this installation." This is a stand alone computer and I am the sole user.   Please help.

This is a Microsoft Windows Issue.
From a MS Support Engineer:
"Hi,
·        Is the computer on a domain?
·        Is the issue isolated to only this software or you get the same error message with other software’s as well?
Try the steps below and check if it helps.
Step 1:
Run the software setup file as an administrator and check if it helps.
a. Right click on the setup file of the software that you are trying to install.
b. Select “Run as administrator”.
Step 2:
Temporarily disable the antivirus software running on the computer and check if you are able to install the software.
Disable antivirus software
Warning:
Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.
Step 3:
a. Click Start, type "Local Security Policy" (without quotes) and press enter.
b. Click on Software Restriction Policies.
c. In the right pane, double click on the "enforcement".
d. Select “All users except local administrators”.
e. Click Ok and restart the computer and check if the issue is fixed."

Please help-computer illiterate

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