Please help CS 4.2 will not import ANY video file

I've been working for days to get this fixed. Everything installs fine software wise and I am using a
Matrox RTX2 for capture/playback but Prem CS4.2 will not import any video file type.
My system is up to spec.
I've seen this problem discussed but none of the (many) suggested solutions have helped.
I've uninstalled and re-installed the OS and clean install multiple times and still I get "file format not supported" with EVERY file type.
Please help!
Brian

Brian,
Welcome to the forum.
When issues occur with Matrox cards, updating its drivers often fix things.
If you create a non-Matrox Project, can you then Import AV files?
Good luck,
Hunt

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