Please help! Desperately need to retrieve critical data from dead Curve 9330
Re-posting as I'm desperate.
My phone shut down while making a call. The screen went black, no LED signal light, no power, totally dead.
Actions already attempted:
1) removed/replaced battery multiple times,
2) inserted fully charged spare battery,
3) connected to charger cord,
4) connected to computer via USB and
5) connected to computer via USB with battery removed.
The phone has not been subjected to water or cooked by heat. It was operating perfectly fine for six months prior to this event. One caveat: the phone was running on software one version (5.5?) behind the current latest version (6.0?), as the newer software slowed my phone to a crawl plus I really didn't like the new calendar software.
Verizon is replacing the phone under the warranty program but I I desperately need to retrieve critical medical and tax data from this dead device as I regrettably have not backed up in the six months since I purchased the phone.
Any help/replies are urgently needed as I am required to return the dead device within five days of receiving the replacement unit (expected today 8/26/11). Thank you in advance for any assistance you can provide.
You don't have BlackBerry Protect installed on the device, by any chance? If so, you'd have an over the air backup of contacts, calendar, SMS, etc.
I'd suggest one last time, leave it charge a couple of hours on a wall outlet charger. After a few hours, keep it connected to the charger, remove the battery for a few minutes, replace and see if it boots.
If not, then I think you're stuck.
We might be able to get the device to reload the OS and power up again, but you will lose all your data.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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