PLEASE HELP DISAPPEARING DATA ON ITUNES AND MAC

Last night i synced my mum's iphone on my laptop to update to the new OS 4.2 - It took about 40 minutes to back up then restored and reset.
After this is said restore from back up .... with a list.
The list didn't contain my mums backup only my previous backups on my account and my mums apple account no longer exists not only in itunes but all together.
I have been through the hard drive on my back and there is no data anywhere which shows the time and backup of my mums iphone.
The iphone is completely wiped and the apple account no longer exists, can someone help me and tell me if there is a way i can get the data back? i have used the iphone back up extractor and it isn't there - it must be somewhere as it took forever to backup.
Thanks and i hope this can be fixed as she is so upset !!! and the worst of

You need to not just
i find
your PC music, but also get it back into the iTunes Library. As long as all the songs are in your iTunes, then when you sync the iPod, it will not erase any songs on it.
Also see: How to keep iTunes from automatically updating your iPod
Another Easier Alternative:
While connecting the iPod to the computer, hold down the Shift + Ctrl keys in Windows (CMD + Option keys on a Mac). This will stop the iPod from auto-syncing with iTunes. The iPod will then appear in the iTunes source list. Wait until you are sure the iPod has mounted, and that it will not auto-sync and then you can release the keys. This action may take between 3 and 25 seconds depending on your computer.
You can then ‘right-click‘ on the iPod icon in iTunes’ source column and select iPod Options, then check the box that says “Manually manage songs and playlists”. You can now manage your library without losing any songs on the iPod.

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