Please HELP! Fixing My MacBook Pro after I accidentally dropped it
Hi there, I dropped my MacBook pro earlier and I went online and read some discussions on how to fix it. So I checked my data utility, it says 'Verified' on SMART status, does this mean that my hard drive is okay and all my files are still there?
Then I clicked on 'repair disk' under the First Aid bar, it says "Some information was unavailable during an internal look up", can someone please help me explaining what this means?
Then I followed the Apple instructions page http://support.apple.com/kb/TS1440 to use Time Machine to back up my files as my has possible, but at the time I proceed to 'select a backup source', it shows nothing but just "Searching for time machine backups......" below on the screen. What does this mean?
I really need my laptop to come alive, and I'm not that tech-savvy, I'd really appreciate your help! Thanks!!!!
Can you open Disk Utility? (Boot off of an install CD -- 10.6 or below, or the rescue partition -- 10.7 and above, and find Disk Utility on your menus) If Disk Utility comes up and your disk is on the left side and it is greyed out, then things are not good for the disk, but just being able to run Disk Utility is a Good Thing because it means that your computer is probably ok.
If the disk appears in disk utility, and it is black, click on it and run "repair disk" (There are 2 buttons -- the verify disk won't fix any problems that it finds, so go straight to the repair)
If it runs with no errors, or finds errors and successfully repairs them, your data is safe. In the case of a successful repair, always run verify again. Sometimes it has to repair 2, 3, 4 or more times before it goes through and finds nothing wrong.
If it stops during the repair and comes up with a message in red saying that the repair failed, then your disk is probably toast BUT -- the fact that your computer is running the Disk Utility indicates that your machine is still fine and can be brought to life with a new disk. Sometimes you can get the data off of the old disk.
How techie are you, and is your machine one that you can open up and replace the disk yourself? If it is, then you need to look for instructions on how to replace the disk on your particular model of computer. Or you can take it to a professional to do the swap.
I know the feeling of watching the macbook pro hit the concrete floor -- AACCCKKK!!! But in my case a new disk and a restore from Time Machine and I was back in business.
Similar Messages
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Guys please help? My MacBook Pro won't start up. I have tried the resetting Mac's PRAM and NVRAM procedure with no success. All I see is just the black or grey screen although I hear the drive running.
Hold shift key down while booting should get you in
go through this list and get back with me
Step by Step to fix your Mac -
hello please help me my MacBook Pro screen when desktop switching fingers pressing 3 distorts a bit, with him?
First, remove Comodo. You don't need it, and it sounds like it is causing a problem.
The other symptoms sound like you have adware installed. Comodo might have detected some components of that adware, or it might not have, but whatever the case, you should NEVER allow any anti-virus software to quarantine or delete files from your computer. See: How to remove infected files.
Regarding the adware, see my Adware Removal Guide.
(Fair disclosure: The Safe Mac is my site, and contains a Donate button, so I may receive compensation for providing links to The Safe Mac. Donations are not required.) -
PLEASE HELP! My MacBook Pro doesn't fall asleep
My MacBook Pro doesn't fall asleep on its own any more. Currently, my Energy saver is set so that the display falls asleep after 1 minute, and the computer itself, after 3 minutes. Even if I don't have any softwares running, or anything else, it doens't fall asleep. Please give me some suggestion about what to do about this! (or would I need to take it to a shop? ... )
Well, since the machine does properly sleep when the lid is closed, my guess would be that you have a software conflict and not a hardware problem. Since your are up to date, have repaired permissions, and can't remember anything else that may have changed, it could be difficult to track down the culprit.
One thing you can try, it takes a bit of work but will help show if software is the real problem. You could create a new user account, and don't install anything new in it. Log in as the new user, and see if sleep works there. Often as you use your main user profile, you accumulate software programs and utilities, and sometimes then can conflict with one another. If you create a fresh user account, often it will not have the same software conflict.
If the new account sleeps normally, then you can assume that you have a software conflict somewhere, and you should think through what you have installed. If the new user account has the same problem, my guess would be that something is out of whack with the OS, and you need to decide if a full system reinstall is worth it (that is a big decisions, don't just jump into it).
Regardless of the outcome, after you have used the second account for a test, you can simply delete it.
Cheers,
Josh -
Need help fixing my MacBook Pro.
I just sold my 2012 MacBook Pro and in the process of doing that I erased everything from the hard drive. Now when I start up I'm getting a folder with a question mark on it. I then pressed the option key and am getting a spinning globe with a clock meter underneath it. What is going to happen now after the clock gets to zero and will it be fixed as if it is a brand new computer on start up.
Mackin90,
you’ll need to take advantage of OS X Recovery. If you also erased your recovery partition, then follow the instructions for OS X Internet Recovery on that same page. -
Please help me! MacBook Pro stuck on apple logo and spinning wheel
Hi I'm really desperate and need help! My MacBook just stopped loading and would stay on the gray screen with the apple logo and spinning wheel.
I have tried safe mode and it would load a little and stop and then the loading bar would be blank and it would stay like that forever!!
I also have tried doing the single user mode and when I type the fsck - fy it will do a couple more lines then it will say error like a hundred times :(
I did verbose mode and it would just give me stuff that I have no idea what it saying I left on verbose mode for like 5 hours and it would just give me lines of stuff I have no idea what it's saying!
I downloaded lion through apple store so I don't have the disk I only have my snow leopard disk
Please please someone tell me a solution it's my moms laptop and I don't want to get in trouble!Reboot in recovery mode an possibly repair over the internet.
Command-R to the rescue.
Just hold down Command-R during startup and OS X Recovery springs into action. It lets you choose from common utilities: You can run Disk Utility to check or repair your hard drive, erase your hard drive and reinstall a fresh copy of OS X, or restore your Mac from a Time Machine backup. You can even use Safari to get help from Apple Support online. And if OS X Recovery encounters problems, it will automatically connect to Apple over the Internet.
http://support.apple.com/kb/HT4718 -
Please help a new macbook pro user/old vinyl junkie..?
Hi,
i am a dj/vinyl junkie and used to use Audacity to record my mixes from my technics turntables onto my pc, but now that i am a mac user i just wanted to know if anybody could recommend a similar app (free or to purchase) that would enable me to do the same thing..
I am using a Focusrite Saffire 6 USB interface and i have Ableton Lite as well until i buy Logic 9 or even Logic 10 if and when it arrives...?
...many thanks,
SjS2. How do I take care of it to prolong life?
4. What are the things that I should not do on my MBP or with my MBP?
To be honest you don't really need to. This is a great thing about Macs. You can use it without paying attention to this and it will still last longer than a Windows PC that you treated like a baby.
I use my computers (Windows and Mac) very heavily (12+ hours per day) for heavy use, and they are treated roughly. The Windows computers, under this treatment, used to last under a year (cast falling apart, mouse buttons fall off, screen comes loose etc) however my MacBook Pro for example is still in perfect condition after about 1 and a half years now.
3. What apps do I need to install for a somewhat generic user like me?
iWork is good, it is like Microsoft Office and costs a lot less. It is also Office compatible. If you have Microsoft Office then it is probably not needed though. -
Please Help with my Macbook Pro
when i turn my macbook pro on , the apple logo shows up, but it is just loading. I have tried to turn if off , but the same problem appears. Someone know what the problem is?
I responded to you here > https://discussions.apple.com/message/16692708#16692708
Please do not startup duplicate topics. Thanks! -
I just opened up my MacBook Pro after a few days of not using it and it was frozen. I turned it off and back on and all I see is a white screen, there was a file with a question mark flashing for a bit but I can't do anything, please help me!!
Jerricayoung,
you have a 13-inch Mid 2012 MacBook Pro. It’s modern enough that it supports booting into Recovery mode. To do so, hold down a Command key and the R key as you start up. It should eventually show a Mac OS X Utilities menu. Select Disk Utility from that menu; when the Disk Utility window appears, select the bootable volume from the left-hand side of the window. (It’s typically called “Macintosh HD”.) When the volume is selected, some buttons will appear on the right-hand side. If it’s not greyed out, press the Verify Disk button; if it is greyed out, or if it reports on errors that it found, press the Repair Disk button. Once the verification/repair is completed, exit Disk Utility and select Restart from the Apple menu; that will restart your MacBook Pro in its normal mode. With luck, that will be enough to get you to your normal login screen, rather than the white screen. -
hello best stor in the world
my friend have problem in his system in macbook pro. after he update it. the macbook get restart every 10min. he so upset. please could you help him?
thanksthanks, but he wants this updeta.
because has many specile features not found in the old update -
How can I fix my MacBook Pro? I have a relatively recent model of the MacBook Pro. I’ve been running Mavericks.
For the past few days, it has been randomly clicking off by itself, I guess crashing. I would be online or just doings on it, sometimes nothing at all, and the screen would go black, the computer would turn off. Then, I would proceed to try to turn it back on, and it won’t turn on for several minutes, no matter what buttons you push. I tried doing an SMC reset for myself. It did not help much. I deleted all my personal files, including plug-ins, especially flash player. I thought that helped, but the computer proceeded to turn off minutes later. Then, out of frustration, (as I have done twice or so before since having the computer) I did what may be called a factory reset for my computer. I erased the current operating system information/memory in disk utility, and then went on to reinstall OS X. This was working fine, and then, a few minutes into the downloading process, my computer turned off once again.
Now, I have no system to operate on. I keep turning the computer back on to try to do it again. But now, the computer tries to do a remote or internet recovery, and tries to re-download an operating system using my WiFi. I’m sure this would be successful, but the computer can’t function for more than a minute or two without crashing/turning off.
I am fairly certain that my power button is NOT stuck.
I did earlier notice the fan making noise, before doing the SMC reset.
The computer did seem to say there was no batteries available at one point.
(But all of this was okay after some point, and I was just doing the reset to try to correct the turning off the system was still doing)
A week or two ago, I did have a glitch where my desktop picture was flashing and acting weird, and other functions on my computer keyboard not working, like volume, keyboard brightness, etc. But I did fix it.
I have not ever had much on this Macbook pro. I do not download applications. I do not store nearly any files on the computer. I usually only use the flash player plug-in. This computer is only used for doing work/business, and for personal use online.
I can’t see why I would have so many problems.
Is it possible that erasing the memory twice or so before is causing an error or issue in the drive?
What is the root of this problem, and how can I fix it on my own?
I can’t really make any progress on the computer since it turns off after only a minute or two no matter what you are trying to do.
What do I do now?kapots3v4,
if your MacBook Pro doesn’t stay active long enough to perform an OS X Internet Recovery, then you should make an appointment at your nearest Apple store or Apple-authorized service provider to have them diagnose what’s ailing it. -
please advice i bought macbook pro md101 os x 10.8.4 wireless disconnecting itself every 5 min let me know hoe to fix it
Hi there,
You may find the troubleshooting article below helpful.
Wi-Fi: How to troubleshoot Wi-Fi connectivity
http://support.apple.com/kb/HT4628
-Griff W. -
I have macbook pro 13" I want to know how to copy files from my mac to the external Toshiba Hard Drive. I can't even delete files from my external hard drive. please help me my macbook HD is almost full and I have to copy my images to the Toshiba HD
To delete files from your external HDD, attach it to your MBP and drag the unwanted files to trash and then empty trash.
Then you select the files that you want to transfer by 'drag and drop' to the external HDD and trash the files on your MBP.
Ciao. -
i did hold the ALT cmand r key but i cant see the globe i dont know how i can fix my macbook pro late 2008 can any 1 plzzzz help me im very upsate but i live PAKISTAN in here i cant find os x lion disk i dont know what to do if i get the os x lion usb
That does not work on model year older then 2010 and really doesn't work on any older then late 2011 models.
You will need a set of original system dvd disc thjat are always sypplied with every mac sold before Lion came out. Systems older then late release early 2011 models.
If you don't have them you kcan order a replacement set from apple by calling them. Have the serial number of you mac handy. -
I just tried to wake up my 4 year-old MacBook Pro after perhaps an hour of inactivity, and it just 'pinwheels' and won't restart. HELP!!!!!!!!!
Semi-experienced user - Western New York.
System was operating nominally until I opened it from 'sleep' mode after ~1 hour of inactivity.
No idea what's going on. I had just installed a Flash Player update [not an atypical occurrence] at ~6:00 PM this evening, but used the system without incident after that. Re-Start attempt does not appear to succeed, the circular pre-OS icon never clears and displays the authorization screen.
Anyone with an idea how to help would be greatly appreciated. We have so much personal and business data on this machine!!!
Thanks!
Jim F.Press and hold the power button for a few seconds until the power shuts off, then release, wait a few more seconds, and press it again briefly to restart.
The fact that you're worried about the data implies that you have no backups, or that you don't have confidence in your backups. Your first priority must be to back up all the data you intend to keep. Ask if you need guidance.
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