Please help! Font issues after conversion...

I exported my file to a Word document, and the font will not show correctly. The original document that I converted was in Calibri font, however when I go to change the font to Times New Roman size 11, it shows in the table that the it has been changed but it isn't the correct font still! It doesn't even work when I try to copy a small portion of the document and put it in a new Word document. Can anyone help me with this? I'm on a deadline for this project and I was hoping this software would be helpful, not more difficult...

That's really odd. Try this. Copy ALL of the content of your converted document to a new Word document, then try changing the font there.
We tried replicating this issue with a new file and weren't able to do so.

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