Please help. Half my contacts are missing and think I've tried everything!
Hi there
Sorry this is a long post but I'm a bit desperate and hope you can help:
I dont have a PC or ipad or anything but do have an iphone 5 and over the weekend my emails (to my live.com account) weren't sending off my phone.
So I deleted the live/hotmail account and reinstalled the account. I noticed that upon re-installation there was no option for 'contacts', just 'notes' and 'calendar' but I didnt pay it much attention as I have an exchange account listed on my phone which features contacts, email, notes, calendar etc etc.
Yesterday out of the blue some of my contacts went missing (after sending a text to a person, a few hours later their name vanished). I deduced that all the contacts that had vanished were email addresses and newer numbers (over the past few years).
I still had the 334 numbers I've accumulated over the past 10 years.
So today - after looking at apple community help sites - I took the following steps:
- Checked all contacts groups were ticked (they were)
- Tried switching the contacts box on and off.
- I deleted my newly installed Live Account as it seemed unnecessary as I could send/receive emails on my exchange account.
- I then deleted my exchange account and re-installed it.
- Hey presto, all the numbers and emails addresses which had vanished came back.
- BUT DOOM... all my initial numbers have gone. This is really bad (relatives, work mates, boss etc etc all lost).
- So then I tried to look at how to ask iCloud to sync contacts but couldn't really find an answer anywhere.
- So I tried to log into my iCloud on a public computer to check what contacts I had and move them manually but after logging on (for first time ever) using my iCloud email address and also my live.com email address, no contacts we listed as being in the Cloud.
- In terms of synching data all I could find was an instruction to turn the 'contacts' tab in icloud off (whilst keeping contacts on iphone) then switching it back on and asking it to merge.
But this didnt achieve anything new.
- So I repeated the step above and then as instructed on one post selected iCloud backup. This hasn't helped either and I'm worried that I have updated my icloud to only include my Exchange contacts and not my old numbers.
So I'm panicking that i'll never get my important numbers back! Any advice?
My only glimmer of hope is that when I changed from iphone 4 to iphone 5 earlier this year, all of my data was switched using the icloud function (but possibly my live/hotmail account too), which suggests to me that icloud does have all the numbers.
I still have the iphone4 handset too - so could perhaps get the numbers off that? But I don't know how so any advice very welcome!!
Please.
I'm not sure if this will help you or not and you may have tried it already. But, I was having problems with my 20gb ipod (same one you have) and tried everything, including taking it to a local repair shop and even considered just chucking it. Then I read in one of these posts to simply reboot my computer. So I did and guess what, it worked. I felt like such an idiot but sometimes the simplest fixes are the ones you overlook. I don't know if itunes 7 needed a reboot or if there was a problem because other users (my wife) were logged into their user accounts also, but try doing that.
I hope that does the trick for you. If not, sorry I couldn't have been any more help.
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