Please help.. I can go in the app store but like when I go on a search for something it doesn't load or anything it just says there in white and also when I click featured or top charts.. Please Help
Please Help This Is An IPad..
Hi Tanya04,
Welcome to the Support Communities!
The first thing I would suggest is to log out of your iTunes Store account on your iPhone.
Then restart the device and log in again.
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/HT1311?viewlocale=en_US
If the above did not resolve your issue, follow the troubleshooting steps in the article below.
The link includes the complete details and screenshots, but I've highlighted a few points for you:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
- Make sure that your iOS software is up to date by connecting your iOS device to iTunes and clicking on Check for Update in your device's Summary page in iTunes.
- Check and verify that you are in range of a Wi-Fi router or base station. If you are on a 3G capable device, make sure that cellular data is turned on from Settings > General > Cellular.
- Check to make sure you have an active internet connection. You can check the User Guide for your device for help with connecting to the internet.
- Check to make sure other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the internet.
- Try resetting (turning off and then on again) your Wi-Fi router
- If the issue still persists see, iOS: Troubleshooting Wi-Fi networks and connectionsoriOS: Troubleshooting Wi-Fi networks and connections.
I hope this information helps ....
Have a great day!
- Judy
Similar Messages
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my iphone has an internet connect and can browse safari, and it can also connect to the app store, but wen i go to download anything it says i have to review my account.. so i enter all my details and card details and move on to the next step.. but it says "cannot connect to itunes " and " your request is temporarly unavailable"
Emily,
thanks for your posting, it just reflects my experience (although I didn't contact the helpdesk, but after what you wrote I think I can skip that part). I am livin in China and buy from the German MS, worked fine until about a week ago when the download of an album stopped just after 5 songs. I have never been able to connect to the shop ever since.
The interesting thing is, that I get a response from their server in the domain phobos.apple.com (phobos.apple.com/WebObjects/MZStore.woa/wa/storeFront) which I would interpret that there can't be a problem which they always list (Antivirus, Firewall etc...)
So will there ever be somebody from Apple who is going to give a better explanation how to solve the problem ? Or are there already too many people buying iPods and music ??? -
Can You Browse the "App Store" but not be an iPhone Owner?
Not an iPhone user, but could be.
Could be if I saw the quality, selection, level of apps that start to get created for the iPhone. Maybe some will fill needs for me that are keeping me from using the iPhone. For example, maybe someone will make Treo similar apps (todos, memos, Treo similar calendar + notes within calendar, etc) - NOT web apps - and I can stop using my Treo and jump to an iPhone.
BUT, how can I browse the "App Store" as a non iPhone owner and see what they have to offer? Will it not be something seen only in iTunes by iPhone users? or will non iPhone users also see a new "App Store" option in iTunes one day? Or, will there be a dedicated website you can go to besides seeing them via iTunes?IF it is going to be viewable by anyone with iTunes, iPhone user or not...
would you be able to see it from my current 'stable' version of iTunes - in my case 7.1.1
or would you have to upgrade to iTunes 7.6? -
Ipad Can get in the app store but when I go to my app updates it cannot connect to iTunes store
Just a few days ago after updating my iTunes. I went onto my iPad app store to check for updates. There where no updates available also, saying cannot connect to iTunes store. I have gone to apple support and cannot find a way to fix this problem. If anyone knows how to fix this please let me know.
Just now you said the other Apple ID stored inside it, is that mean all my data back up in that the other ID?
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I changed the name of my apple id and now I can't use the app store on my phone correctly because it's using my apple id's old name. I signed out and in on itunes and synced my iphone. Still doesn't work. Help please?
Settings>Store...tap the ID shown...sign out...sign back in with the ID you want to use.
Note: Apps are forever tied to the Apple ID used to originally obtain them. They cannot be updated using any other Apple ID other than the one they were originally obtained with. -
Do you know of an app like a weekly planner / diary that I can see and edit in my phone and my boyfriend can on his? Been looking on the app store but can't seem to find one! Please help!
Welcome to the Apple Community.
How about calendar, you can share calendars. -
After upgrading to Yosemite I have lost iPhoto. It has a cross through it in Finder, but I clicked on it and I was directed to download the latest version from the App store, but it is not available in the Australian store. Can anyone please help? I am not an advanced user and I would like my photos back, having had no idea I would lose iPhoto in the upgrade!
Thanks petermac87...but for some reason, the only purchases showing are OS. So assuming iPhoto is in Mountain Lion, I was hoping to look under Hidden Items there as you suggested, but there is no option for that. Only option is to download Mountain Lion again, not iPhoto specifically. Any ideas welcome!
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About 1 year ago, I can not access the App Store. The message that appears is: "One Moment Please. Connecting to the iTunes Store. Loading ... " I've tried all the aids presented in this and other forums and nothing solves. iTunes connects normaly...
Your profile indicates your Mac is running v10.7.2
If that is correct, updating your system software may help.
Click Software Update from the Apple menu.
Restart your Mac after updates are installed then try the App Store.
If you can't update that way, there's a workaround.
Install the OS X Lion Update 10.7.5 (Client Combo)
Then restart your Mac and try the App Store.
messaged edited by: cs -
I am trying to download Tap Tap Revenge on my new Ipad air..however..i searched for it in the App Store but there are none...help please..i really love this game! Is there something wrong with my App Store or my ipad??
It looks like the app is not currently in the App Store, I can't find it in the UK nor US stores.
If you had previously downloaded it then do you have a copy on your computer's iTunes so that you can sync it to your iPad ? -
I need help please. I have 6 apps updates shown on on the upper right corner of the app store icon. When i tried to open the apps store and go to updates, the apps that need to be updated were not appearing therefore i have no idea what those apps are so that i can update them. Please give some solutions please
isthisonetaken wrote:
I'm having this problem. It started yesterday. I have 2 updates, but when I open the App Store, they won't appear.
Do you have apps purchased with a differnt AppleID?
For example, mine shows 12 updates but only 2 show up as being available.
The others are on my daughters account.
I log out of my iTunes account and log in with hers and those updates show up. -
I need to update my apps in the App Store, but when i try to update, the Sign Up Apple ID pop up box came out with different Apple ID. How can I change it to mine? My iTunes Store already log in with my own Apple ID.
Just now you said the other Apple ID stored inside it, is that mean all my data back up in that the other ID?
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I use iphone5, I see an app update on the app store. but when App store and click on the update tab, it doesn't show me which application to update.. just gives me a blank page.!!!! I wouldn't able to know what app has to be updated, untill and unless i get check for each every app on the app store installed on my iphone... what is the solution for this.!!!! can any1 one help me out.!!!!
Cc2528 wrote:
The iTunes Store on my iPad is set up with all my music already. And at the very bottom it shows my apple Id username. The only place it shows the previous owners id is in the App Store...
You can probably change the ID in the "iTunes and App stores" settings on the iPad....click on the wrong account ID , select sign out, then log in with your own ID, I have not done this but I think it works.....
but I would be more inclined to to the factory reset and start afresh. -
i have an app update on my phone through the app store, but i dont have that app and when i hit update it says the item is no longer available for sale,, but i cannot get rid of the little 1 at the corner of the app store app,, how can i get rid of it,, i have iphone 5
You installed a hacked app, originally from the Mac App Store. It contains the receipt for a different app, downloaded using an account that you don't control. You need to identify and remove the hacked app.
Important: The app you need to remove is not necessarily the one named in the App Store notice. For example, if the App Store says you need to update "Twitter," the hacked app may be "Angry Birds" or something else entirely. Don't make any assumptions about which app you're looking for. To find it, you have to carry out a systematic search.
Triple-click anywhere in the line of text below on this page to select it:
kMDItemAppStoreHasReceipt=1
Copy the selected text to the Clipboard (command-C).
In the Finder, press the key combination command-F to open a search window, or select
File ▹ Find
from the menu bar. In the search window, select
Search: This Mac
from the row of tokens below the toolbar. Below that is a popup menu initially showing Kind. From that menu, select Other...
A sheet will drop down. In that sheet, select Raw Query and click OK or press return.
Now there will be a text box to the right of popup menu. Click in that box and paste (command-V).
The search window will show all the App Store products you've installed. Compare those search results with the list of your purchases from the App Store. To see the complete list, you may need to unhide hidden purchases. If any apps were download from the App Store using other Apple ID accounts that you control, sign in to the store under each of those ID's and check the purchases.
At least one of the items listed in the search window is not among your purchases in the App Store. Move each such item to the Trash. You may be prompted for your administrator password. Empty the Trash.
Log out and log back in. Test. -
How can I get the App store to use money in my account rather than a credit card when I want to buy something?
The iTunes/Mac App Stores use credit on an account first. You are asked to supply an additional payment method when the cash credit doesn't cover the complete cost of the purchase.
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