Please help, I can not open the word document after I have exported from a PDF

Please help, I have bought this programme to convert PDF documents to word documents. All I find at the moment is that the document is not being converted and will not open once I have saved. It asks which programme I would like to select to open the saved file, and them does not work.
Please let me know where I am going wrong?
Ko

Good day Ko,
It sounds like the file extension may have been dropped when you saved the file to your computer.
Does your converted file have the .docx or .xlsx extension on the end? If it doesn't, try renaming the file and appending the file extension. You should be able to open your saved document in Word or Excel then.
Kind regards,
David

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