Please Help - I can't reinstall Elements 8 on my Mac
Hi All,
I am hoping someone online can help me.
I have a macbook laptop powered by OS X 10.6.4. My elements 8 installed fine when I originally bought it (a few months ago) and this is the first problem i've had.
Due to an error my by me (hand up) I deleted a file from my laptop which stopped my Elements 8 from working. What I did to try and remedy this was to uninstall all my Elements 8 and Bridge CS4 applications with a view to reinstalling it. Then major problem.
I load in my CD and double click the icon that appears on my desktop and find the file setup to start the installation process. All is working fine, I put in my serial number as requested and click ok, it then asks me to confirm I which programmes I want to install, I stay with the default as suggested on the CD and click Install.
Immediatly after a dialog box appears and says "Please Insert Adobe Photoshop Elements 8 to continue Installation". But it is already in there.
I have no idea what the problem is, I have not taken the CD out. It just stops.
Can anyone help. I can't see why this should happen.
Matt
Hi Matt,
Let us go on a clean up drive:
1. Please confirm that PSE 8 is/was the only Adobe application installed on the machine? (Reader is an exception)
2. If yes, then please remove the following folders:
Applications\Adobe Photoshop Elements 8\
Applications\Adobe Bridge CS4\
Applications\Adobe Extension Manager CS4\
Applications\Utilities\Adobe Utilities\
Applications\Utilities\Adobe Installers\
<Macintosh HD>\Library\Application Support\Adobe\
<Macintosh HD>\Library\Application Support\Logs\Adobe\
<Macintosh HD>\Library\Application Support\Preferences\com.adobe.....\
<Macintosh HD>\Users\<username>\Library\Application Support\Adobe\
To be on the safer side, after following the above steps, run the clean up script following the steps mentioned in the below link and make sure that no CS4 product or PSE 8 is listed in it:
http://kb2.adobe.com/cps/829/cpsid_82947.html
Afterwards, try to install PSE 8 again. This time it should install fine...(Hope so... )
Regards,
Ankush
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