Please help i could not open my iphoto, mac mini
when click on the icon Iphoto, and could not open..
Before anyone can help, they need information to work with. Basic stuff:
- What version of iPhoto.
- What version of the Operating System.
- Details. What were you doing when the problem arose?
- Did it ever work properly?
- Are there error messages?
- What steps have you tried already to solve the issue.
Anything else you can think of that might allow someone else to understand your issue.
With this kind of information somebody can develop a starting point for troubleshooting the issue.
Posts that consist of "iPhoto doesn't work. Help" or "iPhoto won't print" or "Suddenly I have no photos!!!!!!!!!!" mean that any helper is simply guessing. With information, s/he may be able to get your issue resolved sooner.
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Help for OSX Server 3.2.2 could not open after upgarded Mac OSX Yosemite!
Dear All,
Please for solving my osx server 3.2.2 could not open and show failure after upgarded Mac OSX Yosemite.Version 3.2.2 does not work with Yosemite you'll need to upgrade to version 4.0 to get Server functionality.
Cheers HD -
Please Help: I could not save my Premiere CC and now Premiere won't open!
I've been working on this project (on a Mac) for several weeks without any problems Today I rendered my sequence. I also deleted some files from my computer while it was rendering to make extra space.
First I got this message: You do not have write access to the directory where this project is located. Select "Save As" from the File menu to save the project to a new location."
When I try to save the project to a new location on my computer, I get the same message again.
I tried to save the project to an external drive, and the system crashed. "Sorry, a serious error has occurred that requires Adobe Premiere pro to shut down. We will attempt to save your current project."
Not only does Premiere not re-open my project, it refuses to reopen at all. When I try to reopen it I get the "Sorry, a serious error has occurred that requires Adobe Premiere pro to shut down. We will attempt to save your current project."
I'm scared! Please help.
Thank you.>deleted some files from my computer while it was rendering
May just be the way I work (and I'm on Windows) but I never do ANYTHING else while PPro is working
Anyway, something to try for a mac
-next link says After Effects, but check YOUR permissions !!!
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Please help, I can not open the word document after I have exported from a PDF
Please help, I have bought this programme to convert PDF documents to word documents. All I find at the moment is that the document is not being converted and will not open once I have saved. It asks which programme I would like to select to open the saved file, and them does not work.
Please let me know where I am going wrong?
KoGood day Ko,
It sounds like the file extension may have been dropped when you saved the file to your computer.
Does your converted file have the .docx or .xlsx extension on the end? If it doesn't, try renaming the file and appending the file extension. You should be able to open your saved document in Word or Excel then.
Kind regards,
David -
firefox has been running slower. When this happens I'll reboot my computer and this speeds up firefox. When I restarted the computer firefox would not open. Just the spinning wheel with no access to the tools.
After I force quit - it says ignore or notify/report to apple. I tried sending a report, and it ques up the box with details, system config, etc... but when I click on send - it will not let me send one - I've never been unable to send a report before.
I uninstalled, then reinstalled. Upon opening I get the spinning wheel and nothing happens - I need to force quit. I see on this mozilla help site that I need to update my profile manager. I followed these instructions - Finding your profile without opening Firefox Open Finder and go to your home folder. Note: your home folder is usually the name of your Mac user account From your home folder open /Library/, then /Application Support/, then /Firefox/, then /Profiles/. Your profile folder is within this folder. but when I got to library - application support - there is no firefox listed.You can do a disk check with the chkdsk.exe program.
If you run the chkdsk.exe program from a cmd.exe Command window then you can read the response from the chkdsk.exe program.
Open a cmd.exe window:<br />
Start > Run: cmd.exe <press Enter>
At the command prompt (>) type or Copy&Paste: chkdsk.exe /f /r <press Enter> (put a space before /f and /r)
If you get something like: Would you like to schedule this volume to be checked the next time the system restarts? y/n then answer the question with "Y" and close all programs and reboot the computer.
A possible cause is security software (firewall) that blocks or restricts Firefox without informing you about that, possibly after detecting changes (update) to the Firefox program.
Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process.
See:
* [[Server not found]]
* [[Firewalls]]
* http://kb.mozillazine.org/Browser_will_not_start_up -
Please Help--10.4.6 is killing my Mac Mini
Please help. I am new to Mac.
I have a Mac Mini G4. I installed through Software Update 10.4.6. Partway through through the installation process, the system said there was an error, that the package was moved to the trash and that I should try re-installing. So, I did. And the same thing happened again. I tried re-booting the computer. In "About This Mac" it says that I have 10.4.6. But now, everything is messed up. I can't mount any disk images on the desktop (I checked, and .dmg files are associated with the right application). I can't even install any software. Someone had posted an ftp that had 10.4.6 as a .sit file rather than a .dmg. However, when I downloaded it and tried to run the installation package, partway through, it stopped saying, "There were errors during installation. Please try installing again later." I tried to "Archive and Install" from the Tiger DVD (10.4.0), and, early on in the installation, it gave me the same "error" message. I tried to repair disk permission (I hadn't done than before downloading the update), but it just hangs there (how long is it supposed to take anyway). Moreover, Mail won't launch and while Safari launches, it crashes. Firefox works. Please, please help me. I don't understand what's going on.
Mac Mini G4 Mac OS X (10.4.6)Thank God, everything is OK, again.
I posted my question on two forums, “Using Mac OS X Tiger” and “Installation & Setup” because I wasn’t sure which one to go to, and received useful information from everyone involved.
I want to profusely thank everyone who helped, not least Dr. Smoke and his extremely useful Web site: www.thexlab.com
Here’s what I did:
First, I tried to Repair Disk from the Tiger install DVD. The repair failed, gave me the following error:
“Invalid volume free block count
should be 15966423 instead of 15966422
Error: underlying task reported failure on exist
1HFS Volume checked
1 volume could not be repaired because of an error
Repair attempted on Volume 1
Could not be repaired”
In looking through Dr. Smoke’s site, I saw that it said that third party applications like Disk Warrior might be able to help. It reminded me that my friend made me get that program when he sold me his Mini (sorry I didn’t mention it earlier). I booted from the Disk Warrior CD and told it to repair the disk. And guess what: it actually worked!
While I still had the same problems: could not mount disk images, etc. I was at least able to do an Archive Install of 10.4 (I followed all the specific instructions as outlined). And that worked, too. Now, everything is working again!
I updated to 10.4.5 (I figured that was the last one working OK, so go with what works. I am sure 10.4.6 is fine, but as the xlab Web site notes, “Before installing software updates, you should decide if "now" is the right time.” And, frankly, after what I have been through, “now” is certainly not the right time.
One last question: all the applications seem to be working just fine. How do I delete the “Previous Systems” folder? Where is it located? Is the procedure the same as the one outlined in this document, “Mac OS X 10.2: How to Delete a Previous Systems Folder” (http://docs.info.apple.com/article.html?artnum=25461) or is it different for 10.4?
Again, thank you so very, very much for your help. I really appreciated it.
Best,
Amir
Mac Mini G4 Mac OS X (10.4.6) -
Safari does not open on my mac mini
I have Mac Mini 6.2 with i7 and 4GB memory. I used Safari but for some reason it crashes now and give the following message
Process: Safari [1458]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 8.0.2 (10600.2.5)
Build Info: WebBrowser-7600002005000000~1
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Safari [1458]
User ID: 501
Date/Time: 2015-02-03 23:54:10.668 -0500
OS Version: Mac OS X 10.10.1 (14B25)
Report Version: 11
Anonymous UUID: 163AAB25-3A02-5FC9-8083-C5D95C0C2CB8
Sleep/Wake UUID: 62120DE0-B459-43DE-8961-E640875F84F2
Time Awake Since Boot: 26000 seconds
Time Since Wake: 3400 seconds
Crashed Thread: 15
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000020
External Modification Warnings:
Thread creation by external task.
VM Regions Near 0x20:
-->
__TEXT 000000010cc95000-000000010cc96000 [ 4K] r-x/rwx SM=COW /Applications/Safari.app/Contents/MacOS/Safari
Application Specific Information:
Process Model:
Multiple Web Processes
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff8e82367e read + 10
1 com.apple.Foundation 0x00007fff87a9eecf _NSReadBytesFromFileWithExtendedAttributes + 840
2 com.apple.Foundation 0x00007fff87a9eafe -[NSData(NSData) initWithContentsOfFile:] + 91
3 com.apple.Foundation 0x00007fff87a9e56c +[NSDictionary(NSDictionary) newWithContentsOf:immutable:] + 101
4 com.apple.Foundation 0x00007fff87ac6edb +[NSDictionary(NSDictionary) dictionaryWithContentsOfFile:] + 45
5 com.apple.Safari.framework 0x000000010cce2046 Safari::BookmarkGroup::readBookmarkGroupGutsFromFile(Safari::CF::String const&) + 44
6 com.apple.Safari.framework 0x000000010cce19bc Safari::BookmarkGroup::loadBookmarkGroupGuts() + 44
7 com.apple.Safari.framework 0x000000010cce12f4 Safari::BookmarkGroup::BookmarkGroup(NSString*) + 446
8 com.apple.Safari.framework 0x000000010cce1683 Safari::BookmarkGroup::BookmarkGroup(NSString*) + 9
9 com.apple.Safari.framework 0x000000010ccf16d2 Safari::BookmarksControllerOld::BookmarksControllerOld() + 94
10 com.apple.Safari.framework 0x000000010ccf164b Safari::BookmarksControllerOld::shared() + 49
11 com.apple.Safari.framework 0x000000010ccedf37 -[BookmarksController _initWithBookmarksMenu:] + 283
12 com.apple.Safari.framework 0x000000010cce8cb5 +[BookmarksController sharedController] + 227
13 com.apple.Safari.framework 0x000000010cd12fe5 -[BrowserApplication sendEvent:] + 303
14 com.apple.AppKit 0x00007fff8661cc3f -[NSApplication _realDoModalLoop:peek:] + 770
15 com.apple.AppKit 0x00007fff8661b186 -[NSApplication runModalForWindow:] + 119
16 com.apple.AppKit 0x00007fff8661ad53 -[NSAlert runModal] + 144
17 com.apple.AppKit 0x00007fff8631d65d __55-[NSPersistentUIRestorer promptToIgnorePersistentState]_block_invoke + 1037
18 com.apple.AppKit 0x00007fff8631d20e -[NSApplication _suppressFinishLaunchingFromEventHandlersWhilePerformingBlock:] + 28
19 com.apple.AppKit 0x00007fff8631d1ad -[NSPersistentUIRestorer promptToIgnorePersistentState] + 247
20 com.apple.AppKit 0x00007fff8631ce9a -[NSApplication _reopenWindowsAsNecessaryIncludingRestorableState:registeringAsReady:completion Handler:] + 255
21 com.apple.AppKit 0x00007fff8631cc69 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 561
22 com.apple.AppKit 0x00007fff8631c6b5 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 244
23 com.apple.Foundation 0x00007fff87aad458 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 290
24 com.apple.Foundation 0x00007fff87aad2c9 _NSAppleEventManagerGenericHandler + 102
25 com.apple.AE 0x00007fff921ce99c aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 531
26 com.apple.AE 0x00007fff921ce719 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 31
27 com.apple.AE 0x00007fff921ce623 aeProcessAppleEvent + 295
28 com.apple.HIToolbox 0x00007fff8fa3c37e AEProcessAppleEvent + 56
29 com.apple.AppKit 0x00007fff86318d76 _DPSNextEvent + 2665
30 com.apple.AppKit 0x00007fff86317e80 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 194
31 com.apple.Safari.framework 0x000000010cd13ad0 -[BrowserApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 246
32 com.apple.AppKit 0x00007fff8630be23 -[NSApplication run] + 594
33 com.apple.AppKit 0x00007fff862f72d4 NSApplicationMain + 1832
34 libdyld.dylib 0x00007fff846275c9 start + 1
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8e82322e kevent64 + 10
1 libdispatch.dylib 0x00007fff89020a6a _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x00007fff8e822946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff86f934a1 start_wqthread + 13
Thread 3:: Dispatch queue: com.apple.Safari.TouchIconsCache
0 libsystem_kernel.dylib 0x00007fff8e822b9e close + 10
1 com.apple.Foundation 0x00007fff87a9eafe -[NSData(NSData) initWithContentsOfFile:] + 91
2 com.apple.Foundation 0x00007fff87a9e7dc -[NSData(NSData) initWithContentsOfURL:] + 320
3 com.apple.Foundation 0x00007fff87b3e783 +[NSData(NSData) dataWithContentsOfURL:] + 45
4 com.apple.Safari.framework 0x000000010cfff4e7 __30-[SiteMetadataImageCache init]_block_invoke23 + 88
5 com.apple.Safari.framework 0x000000010cfffd80 __51-[SiteMetadataImageCache _dispatchDiskAccessBlock:]_block_invoke + 14
6 libdispatch.dylib 0x00007fff89022323 _dispatch_call_block_and_release + 12
7 libdispatch.dylib 0x00007fff8901dc13 _dispatch_client_callout + 8
8 libdispatch.dylib 0x00007fff89021365 _dispatch_queue_drain + 1100
9 libdispatch.dylib 0x00007fff89022ecc _dispatch_queue_invoke + 202
10 libdispatch.dylib 0x00007fff890206b7 _dispatch_root_queue_drain + 463
11 libdispatch.dylib 0x00007fff8902efe4 _dispatch_worker_thread3 + 91
12 libsystem_pthread.dylib 0x00007fff86f956cb _pthread_wqthread + 729
13 libsystem_pthread.dylib 0x00007fff86f934a1 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff8e822946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff86f934a1 start_wqthread + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff8e822946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff86f934a1 start_wqthread + 13
Thread 6:: WebCore: IconDatabase
0 libsystem_kernel.dylib 0x00007fff8e822132 __psynch_cvwait + 10
1 com.apple.WebCore 0x000000010e8c088b WebCore::IconDatabase::syncThreadMainLoop() + 411
2 com.apple.WebCore 0x000000010e8bd9d9 WebCore::IconDatabase::iconDatabaseSyncThread() + 361
3 com.apple.JavaScriptCore 0x000000010da7ea9f ***::wtfThreadEntryPoint(void*) + 15
4 libsystem_pthread.dylib 0x00007fff86f952fc _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff86f95279 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff86f934b1 thread_start + 13
Thread 7:
0 libsystem_kernel.dylib 0x00007fff8e822946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff86f934a1 start_wqthread + 13
Thread 8:
0 libsystem_kernel.dylib 0x00007fff8e822946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff86f934a1 start_wqthread + 13
Thread 9:
0 libsystem_kernel.dylib 0x00007fff8e822946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff86f934a1 start_wqthread + 13
Thread 10:
0 libsystem_kernel.dylib 0x00007fff8e822946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff86f934a1 start_wqthread + 13
Thread 11:: com.apple.CoreAnimation.render-server
0 libsystem_kernel.dylib 0x00007fff8e81d52e mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8e81c69f mach_msg + 55
2 com.apple.QuartzCore 0x00007fff92596d63 CA::Render::Server::server_thread(void*) + 198
3 com.apple.QuartzCore 0x00007fff92596c96 thread_fun + 25
4 libsystem_pthread.dylib 0x00007fff86f952fc _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff86f95279 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff86f934b1 thread_start + 13
Thread 12:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x00007fff8e81d52e mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8e81c69f mach_msg + 55
2 com.apple.CoreFoundation 0x00007fff8d4acb14 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation 0x00007fff8d4abfdb __CFRunLoopRun + 1371
4 com.apple.CoreFoundation 0x00007fff8d4ab838 CFRunLoopRunSpecific + 296
5 com.apple.CFNetwork 0x00007fff873ccd20 +[NSURLConnection(Loader) _resourceLoadLoop:] + 434
6 com.apple.Foundation 0x00007fff87af3b7a __NSThread__main__ + 1345
7 libsystem_pthread.dylib 0x00007fff86f952fc _pthread_body + 131
8 libsystem_pthread.dylib 0x00007fff86f95279 _pthread_start + 176
9 libsystem_pthread.dylib 0x00007fff86f934b1 thread_start + 13
Thread 13:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x00007fff8e8223f6 __select + 10
1 libsystem_pthread.dylib 0x00007fff86f952fc _pthread_body + 131
2 libsystem_pthread.dylib 0x00007fff86f95279 _pthread_start + 176
3 libsystem_pthread.dylib 0x00007fff86f934b1 thread_start + 13
Thread 14:
Thread 15 Crashed:
0 libsystem_pthread.dylib 0x00007fff86f93695 _pthread_mutex_lock + 87
1 libsystem_c.dylib 0x00007fff890c3b78 vfprintf_l + 28
2 libsystem_c.dylib 0x00007fff890bc620 fprintf + 186
3 ??? 0x00000001160be5dc 0 + 4664845788
Thread 15 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x00007fff73ef21d8 rcx: 0x00007fff73ef21f0 rdx: 0x00000000000000a0
rdi: 0x00007fff73ef21f0 rsi: 0x00007fff86f93b14 rbp: 0x00000001160bae30 rsp: 0x00000001160badb0
r8: 0x0000000115c63000 r9: 0x0000000000000054 r10: 0x0000000000000000 r11: 0x0000000000000206
r12: 0x00007fff73ef16b8 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
rip: 0x00007fff86f93695 rfl: 0x0000000000010246 cr2: 0x0000000000000020
Logical CPU: 0
Error Code: 0x00000004
Trap Number: 14
Binary Images:
0x10cc95000 - 0x10cc95fff com.apple.Safari (8.0.2 - 10600.2.5) <2225AE13-780E-3234-9A05-9DD6D94EE96C> /Applications/Safari.app/Contents/MacOS/Safari
0x10cc9d000 - 0x10d5d6ff7 com.apple.Safari.framework (10600 - 10600.2.5) <70257BE2-5D89-3EAA-8863-269880160EEE> /System/Library/StagedFrameworks/Safari/Safari.framework/Versions/A/Safari
0x10da74000 - 0x10df87ff3 com.apple.JavaScriptCore (10600 - 10600.2.1) <ABEF8FB3-6DC5-3FCF-9B4A-1DF6411063B0> /System/Library/StagedFrameworks/Safari/JavaScriptCore.framework/Versions/A/Jav aScriptCore
0x10e0f1000 - 0x10e3a5fff com.apple.WebKit (10600 - 10600.2.5) <11CA89A1-A002-3FEB-8046-B31E92003AED> /System/Library/StagedFrameworks/Safari/WebKit.framework/Versions/A/WebKit
0x10e67c000 - 0x10e67cfff com.apple.WebKit2 (10600 - 10600.2.5) <ED09F7D3-1F46-3925-8E11-D6AC3492658E> /System/Library/StagedFrameworks/Safari/WebKit2.framework/Versions/A/WebKit2
0x10e687000 - 0x10e7c3ffb com.apple.WebKitLegacy (10600 - 10600.2.5) <0A88D3D6-F5BA-30F4-9D09-87DF653759FC> /System/Library/StagedFrameworks/Safari/WebKitLegacy.framework/Versions/A/WebKi tLegacy
0x10e8b9000 - 0x10f85eff7 com.apple.WebCore (10600 - 10600.2.1) <628CB849-0E8D-3071-98A3-55E7D24087DF> /System/Library/StagedFrameworks/Safari/WebCore.framework/Versions/A/WebCore
0x113a61000 - 0x113a61ff5 +cl_kernels (???) <78D072EF-E940-499C-AB92-2A1FAFE581F2> cl_kernels
0x1158cf000 - 0x1159b5fef unorm8_bgra.dylib (2.4.5) <90797750-141F-3114-ACD0-A71363968678> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/ImageFormats/u norm8_bgra.dylib
0x115a8c000 - 0x115a8cfef +cl_kernels (???) <71373928-9017-4384-8A0A-D19C5A0DBE90> cl_kernels
0x7fff6d42c000 - 0x7fff6d462837 dyld (353.2.1) <4696A982-1500-34EC-9777-1EF7A03E2659> /usr/lib/dyld
0x7fff82dc7000 - 0x7fff82e1bfff libc++.1.dylib (120) <1B9530FD-989B-3174-BB1C-BDC159501710> /usr/lib/libc++.1.dylib
0x7fff82e1c000 - 0x7fff82e25ff7 libsystem_notify.dylib (133.1.1) <61147800-F320-3DAA-850C-BADF33855F29> /usr/lib/system/libsystem_notify.dylib
0x7fff82e8c000 - 0x7fff82e9afff com.apple.AddressBook.ContactsFoundation (9.0 - 1499) <1F879F4E-369A-38F7-A768-8B9009617479> /System/Library/PrivateFrameworks/ContactsFoundation.framework/Versions/A/Conta ctsFoundation
0x7fff82e9b000 - 0x7fff82f43ff7 com.apple.PackageKit (3.0 - 434) <B6C2831E-914D-3E5F-B0E9-A7079489A6FD> /System/Library/PrivateFrameworks/PackageKit.framework/Versions/A/PackageKit
0x7fff82f44000 - 0x7fff83076ff7 com.apple.MediaControlSender (2.0 - 215.10) <8ECF208C-587A-325F-9866-09890D58F1B1> /System/Library/PrivateFrameworks/MediaControlSender.framework/Versions/A/Media ControlSender
0x7fff83077000 - 0x7fff8307ffff libsystem_platform.dylib (63) <64E34079-D712-3D66-9CE2-418624A5C040> /usr/lib/system/libsystem_platform.dylib
0x7fff83080000 - 0x7fff83114fff com.apple.ink.framework (10.9 - 213) <8E029630-1530-3734-A446-13353F0E7AC5> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x7fff83115000 - 0x7fff83130fff com.apple.PackageKit.PackageUIKit (3.0 - 434) <BE4B6C6F-4A32-3DB1-B81B-EF9ADD70E6EA> /System/Library/PrivateFrameworks/PackageKit.framework/Frameworks/PackageUIKit. framework/Versions/A/PackageUIKit
0x7fff83136000 - 0x7fff83157fff com.apple.framework.Apple80211 (10.0.1 - 1001.57.4) <E449B57F-1AC3-3DF1-8A13-4390FB3A05A4> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
0x7fff83158000 - 0x7fff831c7fff com.apple.SearchKit (1.4.0 - 1.4.0) <BFD6D876-36BA-3A3B-9F15-3E2F7DE6E89D> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x7fff831c8000 - 0x7fff831cbfff com.apple.help (1.3.3 - 46) <CA4541F4-CEF5-355C-8F1F-EA65DC1B400F> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
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0x7fff8e8ca000 - 0x7fff8e8ccff7 libsystem_coreservices.dylib (9) <41B7C578-5A53-31C8-A96F-C73E030B0938> /usr/lib/system/libsystem_coreservices.dylib
0x7fff8ea3f000 - 0x7fff8f296ff3 com.apple.CoreGraphics (1.600.0 - 772) <6364CBE3-3635-3A53-B448-9D19EF9FEA96> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x7fff8f2aa000 - 0x7fff8f2bcff7 com.apple.CoreDuetDaemonProtocol (1.0 - 1) <CE9FABB4-1C5D-3F9B-9BB8-5CC50C3E5E31> /System/Library/PrivateFrameworks/CoreDuetDaemonProtocol.framework/Versions/A/C oreDuetDaemonProtocol
0x7fff8f2bd000 - 0x7fff8f32bffb com.apple.Heimdal (4.0 - 2.0) <B852ACA1-4C64-3E2A-A9D3-6D4C80AD9429> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
0x7fff8f32c000 - 0x7fff8f387fff libTIFF.dylib (1231) <ACC9ED11-EED8-3A23-B452-3F40FF7EF435> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x7fff8f388000 - 0x7fff8f3d9ff7 com.apple.AppleVAFramework (5.0.31 - 5.0.31) <762E9358-A69A-3D63-8282-3B77FBE0147E> /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA
0x7fff8f3da000 - 0x7fff8f4b0ff3 com.apple.DiskImagesFramework (10.10 - 389.1) <7DE2208C-BD55-390A-8167-4F9F11750C4B> /System/Library/PrivateFrameworks/DiskImages.framework/Versions/A/DiskImages
0x7fff8f4b1000 - 0x7fff8f4d9ffb libRIP.A.dylib (772) <9262437A-710A-397D-8E34-1CBFEA1FC5E1> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A .dylib
0x7fff8f5f3000 - 0x7fff8fa00ff7 libLAPACK.dylib (1128) <F9201AE7-B031-36DB-BCF8-971E994EF7C1> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
0x7fff8fa01000 - 0x7fff8fd03fff com.apple.HIToolbox (2.1.1 - 756) <9DD121B5-B7EB-3C43-8155-61A4417F8E9A> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x7fff8fd04000 - 0x7fff8fd34fff libsystem_m.dylib (3086.1) <1E12AB45-6D96-36D0-A226-F24D9FB0D9D6> /usr/lib/system/libsystem_m.dylib
0x7fff8fd9b000 - 0x7fff8fdd3ffb libsystem_network.dylib (411) <C0B2313D-47BE-38A9-BEE6-2634A4F5E14B> /usr/lib/system/libsystem_network.dylib
0x7fff8fdd4000 - 0x7fff8fdd6fff com.apple.CoreDuetDebugLogging (1.0 - 1) <9A6E5710-EA99-366E-BF40-9A65EC1B46A1> /System/Library/PrivateFrameworks/CoreDuetDebugLogging.framework/Versions/A/Cor eDuetDebugLogging
0x7fff8fdd7000 - 0x7fff8fddafff libScreenReader.dylib (390.2) <96ACAA49-21B6-3D10-ADF8-FF6C8F22FD9F> /usr/lib/libScreenReader.dylib
0x7fff8fddb000 - 0x7fff8fe2aff7 com.apple.opencl (2.4.2 - 2.4.2) <6AE26E08-6EFC-3E1B-B202-EFA9C3E5B9D4> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x7fff8fe2b000 - 0x7fff8fe35fff com.apple.IntlPreferences (2.0 - 150.1) <F2DE1784-F780-3E3F-A626-D9CBD38F20EE> /System/Library/PrivateFrameworks/IntlPreferences.framework/Versions/A/IntlPref erences
0x7fff8fe36000 - 0x7fff8fe4fff7 com.apple.CFOpenDirectory (10.10 - 187) <0ECA5D80-A045-3A2C-A60C-E1605F3AB6BD> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory
0x7fff8fe50000 - 0x7fff8fe64ff7 com.apple.MultitouchSupport.framework (260.30 - 260.30) <28728A7D-E048-3B14-9932-839A87D381FE> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport
0x7fff8fe65000 - 0x7fff8fe68ff7 com.apple.Mangrove (1.0 - 1) <2AF1CAE9-8BF9-33C4-9C1B-123DBAF1522B> /System/Library/PrivateFrameworks/Mangrove.framework/Versions/A/Mangrove
0x7fff8fe69000 - 0x7fff8fea2fff com.apple.AirPlaySupport (2.0 - 215.10) <E4159036-4C38-3F28-8AF3-4F074DAF01AC> /System/Library/PrivateFrameworks/AirPlaySupport.framework/Versions/A/AirPlaySu pport
0x7fff8fed9000 - 0x7fff8ff23fff com.apple.DiskManagement (7.0 - 847) <A57A181E-7C50-38F6-BE0A-4F437BB8C45F> /System/Library/PrivateFrameworks/DiskManagement.framework/Versions/A/DiskManag ement
0x7fff8ff24000 - 0x7fff9020bffb com.apple.CoreServices.CarbonCore (1108.1 - 1108.1) <55A16172-ACC0-38B7-8409-3CB92AF33973> /System/Library/Frameworks/CoreServices.framework/VThere is no need to reinstall anything to solve this problem.
If Safari crashes on launch and you don't have another web browser, you should be able to launch Safari by starting up in safe mode.
You may have installed the "Genieo" or "InstallMac" ad-injection malware. Follow the instructions on this Apple Support page to remove it.
Back up all data before making any changes.
Besides the files listed in the linked support article, you may also need to remove this file in the same way:
~/Library/LaunchAgents/com.genieo.completer.ltvbit.plist
If there are other items with a name that includes "Genieo" or "genieo" alongside any of those you find, remove them as well.
One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those.
After removing the malware, remember to reset your home page in all the web browsers affected, if it was changed.
If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, then you may have one of the other kinds of adware covered by the support article. Follow the rest of the instructions in the article.
If you find Apple's instructions too hard to follow, ask for an alternative that doesn't require you to trust a black-box application without knowing what it does.
Make sure you don't repeat the mistake that led you to install the malware. Chances are you got it from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If you ever download a file that isn't obviously what you expected, delete it immediately.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Still in System Preferences, open the App Store or Software Update pane and check the box marked
Install system data files and security updates (OS X 10.10 or later)
or
Download updates automatically (OS X 10.9 or earlier)
if it's not already checked. -
Need help i could not open safari on my imac
Process: Safari [609]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 8.0 (10600.1.25.1)
Build Info: WebBrowser-7600001025001000~1
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Safari [609]
User ID: 501
Date/Time: 2014-12-30 15:58:07.497 -0600
OS Version: Mac OS X 10.10.1 (14B25)
Report Version: 11
Anonymous UUID: 87A930E3-C691-137C-A8DB-DF20608E8A84
Time Awake Since Boot: 6300 seconds
Crashed Thread: 13
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000020
External Modification Warnings:
Thread creation by external task.
VM Regions Near 0x20:
-->
__TEXT 000000010f43a000-000000010f43b000 [ 4K] r-x/rwx SM=COW /Applications/Safari.app/Contents/MacOS/Safari
Application Specific Information:
Process Model:
Multiple Web Processes
Thread 0:: Dispatch queue: com.apple.main-thread
0 libobjc.A.dylib 0x00007fff957c6c21 search_method_list(method_list_t const*, objc_selector*) + 3
1 libobjc.A.dylib 0x00007fff957d6b7d getMethodNoSuper_nolock(objc_class*, objc_selector*) + 59
2 libobjc.A.dylib 0x00007fff957d6a84 lookUpImpOrForward + 409
3 libobjc.A.dylib 0x00007fff957c21ac objc_msgSend + 236
4 libobjc.A.dylib 0x00007fff957c7c49 _class_initialize + 649
5 libobjc.A.dylib 0x00007fff957d699e lookUpImpOrForward + 179
6 libobjc.A.dylib 0x00007fff957c21ac objc_msgSend + 236
7 com.apple.AppKit 0x00007fff8b7ad992 NSNewBitmapBackingStore + 234
8 com.apple.AppKit 0x00007fff8b7ad792 __79-[NSBitmapImageRep _withoutChangingBackingPerformBlockUsingBackingMutableData:]_block_invoke + 331
9 com.apple.AppKit 0x00007fff8b7ad640 -[NSBitmapImageRep _withoutChangingBackingPerformBlockUsingBackingMutableData:] + 103
10 com.apple.AppKit 0x00007fff8b7ad5c0 __57-[NSBitmapImageRep _performBlockUsingBackingMutableData:]_block_invoke + 131
11 com.apple.AppKit 0x00007fff8b7ad534 -[NSBitmapImageRep _performBlockUsingBackingMutableData:] + 105
12 com.apple.AppKit 0x00007fff8b7ad4ba -[NSBitmapImageRep getBitmapDataPlanes:] + 97
13 com.apple.AppKit 0x00007fff8b7ad43b -[NSBitmapImageRep bitmapData] + 40
14 com.apple.AppKit 0x00007fff8b7ad057 CopyPixels + 58
15 com.apple.AppKit 0x00007fff8b7ac078 _NSReadThemePatternFromRsrc + 724
16 com.apple.AppKit 0x00007fff8b7aba71 _NSReadThemeImageFromplutEntry + 252
17 com.apple.AppKit 0x00007fff8b7ab75d GetThemeImage + 342
18 com.apple.AppKit 0x00007fff8b7ab594 +[NSColor _controlColor] + 44
19 com.apple.AppKit 0x00007fff8b77932f -[NSDynamicSystemColor recacheColor] + 197
20 com.apple.AppKit 0x00007fff8b779160 -[NSDynamicSystemColor initWithSelector:] + 89
21 com.apple.AppKit 0x00007fff8b7ab49c +[NSColor controlColor] + 80
22 com.apple.AppKit 0x00007fff8b7885f1 +[NSColor colorWithCatalogName:colorName:] + 142
23 com.apple.AppKit 0x00007fff8b787fc0 +[NSCatalogColor newWithCoder:zone:] + 275
24 com.apple.AppKit 0x00007fff8b787e71 -[NSColor initWithCoder:] + 437
25 com.apple.Foundation 0x00007fff8d186150 _decodeObjectBinary + 2872
26 com.apple.Foundation 0x00007fff8d1854a6 _decodeObject + 278
27 com.apple.AppKit 0x00007fff8b789156 -[NSTextFieldCell initWithCoder:] + 233
28 com.apple.Foundation 0x00007fff8d186150 _decodeObjectBinary + 2872
29 com.apple.Foundation 0x00007fff8d1854a6 _decodeObject + 278
30 com.apple.AppKit 0x00007fff8b7870f4 -[NSControl initWithCoder:] + 776
31 com.apple.AppKit 0x00007fff8b7ab146 -[NSTextField initWithCoder:] + 51
32 com.apple.Foundation 0x00007fff8d186150 _decodeObjectBinary + 2872
33 com.apple.Foundation 0x00007fff8d1854a6 _decodeObject + 278
34 com.apple.AppKit 0x00007fff8b748e8e -[NSView initWithCoder:] + 2407
35 com.apple.AppKit 0x00007fff8b786e1f -[NSControl initWithCoder:] + 51
36 com.apple.AppKit 0x00007fff8b7ab146 -[NSTextField initWithCoder:] + 51
37 com.apple.Foundation 0x00007fff8d186150 _decodeObjectBinary + 2872
38 com.apple.Foundation 0x00007fff8d1854a6 _decodeObject + 278
39 com.apple.AppKit 0x00007fff8b748e8e -[NSView initWithCoder:] + 2407
40 com.apple.AppKit 0x00007fff8b786e1f -[NSControl initWithCoder:] + 51
41 com.apple.AppKit 0x00007fff8b8c14f6 -[NSImageView initWithCoder:] + 77
42 com.apple.Foundation 0x00007fff8d186150 _decodeObjectBinary + 2872
43 com.apple.Foundation 0x00007fff8d187221 -[NSKeyedUnarchiver _decodeArrayOfObjectsForKey:] + 1871
44 com.apple.Foundation 0x00007fff8d187435 -[NSArray(NSArray) initWithCoder:] + 200
45 com.apple.Foundation 0x00007fff8d186150 _decodeObjectBinary + 2872
46 com.apple.Foundation 0x00007fff8d1854a6 _decodeObject + 278
47 com.apple.AppKit 0x00007fff8b748e0f -[NSView initWithCoder:] + 2280
48 com.apple.AppKit 0x00007fff8b74ad26 -[NSClassSwapper initWithCoder:] + 561
49 com.apple.Foundation 0x00007fff8d186150 _decodeObjectBinary + 2872
50 com.apple.Foundation 0x00007fff8d1854a6 _decodeObject + 278
51 com.apple.AppKit 0x00007fff8b74a739 -[NSResponder initWithCoder:] + 97
52 com.apple.AppKit 0x00007fff8b748590 -[NSView initWithCoder:] + 105
53 com.apple.AppKit 0x00007fff8b786e1f -[NSControl initWithCoder:] + 51
54 com.apple.AppKit 0x00007fff8b7aaed1 -[NSButton initWithCoder:] + 44
55 com.apple.Foundation 0x00007fff8d186150 _decodeObjectBinary + 2872
56 com.apple.Foundation 0x00007fff8d1854a6 _decodeObject + 278
57 com.apple.AppKit 0x00007fff8b7225c2 -[NSNibConnector initWithCoder:] + 106
58 com.apple.AppKit 0x00007fff8b72244d -[NSNibOutletConnector initWithCoder:] + 75
59 com.apple.Foundation 0x00007fff8d186150 _decodeObjectBinary + 2872
60 com.apple.Foundation 0x00007fff8d187221 -[NSKeyedUnarchiver _decodeArrayOfObjectsForKey:] + 1871
61 com.apple.Foundation 0x00007fff8d187435 -[NSArray(NSArray) initWithCoder:] + 200
62 com.apple.Foundation 0x00007fff8d186150 _decodeObjectBinary + 2872
63 com.apple.Foundation 0x00007fff8d1854a6 _decodeObject + 278
64 com.apple.AppKit 0x00007fff8b7210e2 -[NSIBObjectData initWithCoder:] + 200
65 com.apple.Foundation 0x00007fff8d186150 _decodeObjectBinary + 2872
66 com.apple.Foundation 0x00007fff8d1854a6 _decodeObject + 278
67 com.apple.AppKit 0x00007fff8b720eb1 loadNib + 300
68 com.apple.AppKit 0x00007fff8bc8ef80 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:options:withZone:ownerBundle:] + 313
69 com.apple.AppKit 0x00007fff8bc8f67d +[NSBundle(NSNibLoadingInternal) _loadNibFile:externalNameTable:options:withZone:] + 150
70 com.apple.AppKit 0x00007fff8ba313af _NXLoadNib + 196
71 com.apple.AppKit 0x00007fff8ba30d8f -[NSAlert init] + 95
72 com.apple.AppKit 0x00007fff8ba709f3 +[NSAlert alertWithMessageText:defaultButton:alternateButton:otherButton:informativeTextW ithFormat:] + 131
73 com.apple.AppKit 0x00007fff8b74264d __55-[NSPersistentUIRestorer promptToIgnorePersistentState]_block_invoke + 1021
74 com.apple.AppKit 0x00007fff8b74220e -[NSApplication _suppressFinishLaunchingFromEventHandlersWhilePerformingBlock:] + 28
75 com.apple.AppKit 0x00007fff8b7421ad -[NSPersistentUIRestorer promptToIgnorePersistentState] + 247
76 com.apple.AppKit 0x00007fff8b741e9a -[NSApplication _reopenWindowsAsNecessaryIncludingRestorableState:registeringAsReady:completion Handler:] + 255
77 com.apple.AppKit 0x00007fff8b741c69 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 561
78 com.apple.AppKit 0x00007fff8b7416b5 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 244
79 com.apple.Foundation 0x00007fff8d190458 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 290
80 com.apple.Foundation 0x00007fff8d1902c9 _NSAppleEventManagerGenericHandler + 102
81 com.apple.AE 0x00007fff98b6e99c aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 531
82 com.apple.AE 0x00007fff98b6e719 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 31
83 com.apple.AE 0x00007fff98b6e623 aeProcessAppleEvent + 295
84 com.apple.HIToolbox 0x00007fff9516837e AEProcessAppleEvent + 56
85 com.apple.AppKit 0x00007fff8b73dd76 _DPSNextEvent + 2665
86 com.apple.AppKit 0x00007fff8b73ce80 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 194
87 com.apple.Safari.framework 0x000000010f4b5ad0 -[BrowserApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 246
88 com.apple.AppKit 0x00007fff8b730e23 -[NSApplication run] + 594
89 com.apple.AppKit 0x00007fff8b71c2d4 NSApplicationMain + 1832
90 libdyld.dylib 0x00007fff8f2c15c9 start + 1
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff990b622e kevent64 + 10
1 libdispatch.dylib 0x00007fff91eb9a6a _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x00007fff990b5946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff942454a1 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff990b5946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff942454a1 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff990b5946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff942454a1 start_wqthread + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff990b5946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff942454a1 start_wqthread + 13
Thread 6:: WebCore: IconDatabase
0 libsystem_kernel.dylib 0x00007fff990b5132 __psynch_cvwait + 10
1 com.apple.WebCore 0x000000011106c88b WebCore::IconDatabase::syncThreadMainLoop() + 411
2 com.apple.WebCore 0x00000001110699d9 WebCore::IconDatabase::iconDatabaseSyncThread() + 361
3 com.apple.JavaScriptCore 0x0000000110226a9f ***::wtfThreadEntryPoint(void*) + 15
4 libsystem_pthread.dylib 0x00007fff942472fc _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff94247279 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff942454b1 thread_start + 13
Thread 7:
0 libsystem_kernel.dylib 0x00007fff990b5946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff942454a1 start_wqthread + 13
Thread 8:
0 libsystem_kernel.dylib 0x00007fff990b5946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff942454a1 start_wqthread + 13
Thread 9:: Dispatch queue: com.apple.WebKit.ServicesController
0 libsystem_kernel.dylib 0x00007fff990b056a semaphore_wait_trap + 10
1 libdispatch.dylib 0x00007fff91ebdc55 _dispatch_semaphore_wait_slow + 213
2 libextension.dylib 0x00007fff8e689b62 +[NSExtension extensionsWithMatchingAttributes:error:] + 321
3 com.apple.ShareKit 0x00007fff941f680e +[SHKSharingService sharingServicesWithIdentifier:attributes:itemTypes:matchingDictionary:itemAttri butes:] + 1273
4 com.apple.ShareKit 0x00007fff941f6fca +[SHKSharingService sharingServicesForItems:mask:] + 894
5 com.apple.AppKit 0x00007fff8c02b46a +[NSSharingService sharingServicesForItems:mask:] + 69
6 com.apple.WebKit 0x0000000110a22f01 ___ZN6WebKit18ServicesController23refreshExistingServicesEb_block_invoke + 191
7 libdispatch.dylib 0x00007fff91ebb323 _dispatch_call_block_and_release + 12
8 libdispatch.dylib 0x00007fff91eb6c13 _dispatch_client_callout + 8
9 libdispatch.dylib 0x00007fff91eba365 _dispatch_queue_drain + 1100
10 libdispatch.dylib 0x00007fff91ebbecc _dispatch_queue_invoke + 202
11 libdispatch.dylib 0x00007fff91eb96b7 _dispatch_root_queue_drain + 463
12 libdispatch.dylib 0x00007fff91ec7fe4 _dispatch_worker_thread3 + 91
13 libsystem_pthread.dylib 0x00007fff942476cb _pthread_wqthread + 729
14 libsystem_pthread.dylib 0x00007fff942454a1 start_wqthread + 13
Thread 10:: com.apple.CoreAnimation.render-server
0 libsystem_kernel.dylib 0x00007fff990b052e mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff990af69f mach_msg + 55
2 com.apple.QuartzCore 0x00007fff8b55fd63 CA::Render::Server::server_thread(void*) + 198
3 com.apple.QuartzCore 0x00007fff8b55fc96 thread_fun + 25
4 libsystem_pthread.dylib 0x00007fff942472fc _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff94247279 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff942454b1 thread_start + 13
Thread 11:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x00007fff990b052e mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff990af69f mach_msg + 55
2 com.apple.CoreFoundation 0x00007fff8fc8db14 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation 0x00007fff8fc8cfdb __CFRunLoopRun + 1371
4 com.apple.CoreFoundation 0x00007fff8fc8c838 CFRunLoopRunSpecific + 296
5 com.apple.CFNetwork 0x00007fff94fc7d20 +[NSURLConnection(Loader) _resourceLoadLoop:] + 434
6 com.apple.Foundation 0x00007fff8d1d6b7a __NSThread__main__ + 1345
7 libsystem_pthread.dylib 0x00007fff942472fc _pthread_body + 131
8 libsystem_pthread.dylib 0x00007fff94247279 _pthread_start + 176
9 libsystem_pthread.dylib 0x00007fff942454b1 thread_start + 13
Thread 12:
0 libsystem_kernel.dylib 0x00007fff990b5946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff942454a1 start_wqthread + 13
Thread 13 Crashed:
0 libsystem_pthread.dylib 0x00007fff94245695 _pthread_mutex_lock + 87
1 libsystem_c.dylib 0x00007fff93433b78 vfprintf_l + 28
2 libsystem_c.dylib 0x00007fff9342c620 fprintf + 186
3 ??? 0x00000001165285dc 0 + 4669474268
Thread 13 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x00007fff7afec1d8 rcx: 0x00007fff7afec1f0 rdx: 0x00000000000000a0
rdi: 0x00007fff7afec1f0 rsi: 0x00007fff94245b14 rbp: 0x0000000116524e30 rsp: 0x0000000116524db0
r8: 0x000000011652c000 r9: 0x0000000000000054 r10: 0x0000000000000000 r11: 0x0000000000000206
r12: 0x00007fff7afeb6b8 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
rip: 0x00007fff94245695 rfl: 0x0000000000010246 cr2: 0x0000000000000020
Logical CPU: 6
Error Code: 0x00000004
Trap Number: 14
Binary Images:
0x10f43a000 - 0x10f43afff com.apple.Safari (8.0 - 10600.1.25.1) <0BA1FEA6-91DF-36CF-B0AD-6098E1841641> /Applications/Safari.app/Contents/MacOS/Safari
0x10f43f000 - 0x10fd78ff7 com.apple.Safari.framework (10600 - 10600.2.5) <70257BE2-5D89-3EAA-8863-269880160EEE> /System/Library/StagedFrameworks/Safari/Safari.framework/Versions/A/Safari
0x11021c000 - 0x11072fff3 com.apple.JavaScriptCore (10600 - 10600.2.1) <ABEF8FB3-6DC5-3FCF-9B4A-1DF6411063B0> /System/Library/StagedFrameworks/Safari/JavaScriptCore.framework/Versions/A/Jav aScriptCore
0x11089a000 - 0x110b4efff com.apple.WebKit (10600 - 10600.2.5) <11CA89A1-A002-3FEB-8046-B31E92003AED> /System/Library/StagedFrameworks/Safari/WebKit.framework/Versions/A/WebKit
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0x7fff95b26000 - 0x7fff95b84fff com.apple.StoreFoundation (1.0 - 1) <50F9E283-FCE4-306C-AF5D-D0AEA434C04E> /System/Library/PrivateFrameworks/StoreFoundation.framework/Versions/A/StoreFou ndation
0x7fff95b8d000 - 0x7fff95bfcfff com.apple.SearchKit (1.4.0 - 1.4.0) <BFD6D876-36BA-3A3B-9F15-3E2F7DE6E89D> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x7fff95bfd000 - 0x7fff95e65ffb com.apple.security (7.0 - 57031.1.35) <96141D1F-614E-32C4-8AC2-F47481F23F43> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x7fff95e66000 - 0x7fff95e68fff com.apple.loginsupport (1.0 - 1) <35A2A071-606C-39A5-8C11-E4CAF98D934C> /System/Library/PrivateFrameworks/login.framework/Versions/A/Frameworks/loginsu pport.framework/Versions/A/loginsupport
0x7fff95e69000 - 0x7fff95fadff7 com.apple.QTKit (7.7.3 - 2890) <6F6CD79F-CFBB-3FE4-82C6-47991346FB17> /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
0x7fff95fae000 - 0x7fff9610cff3 com.apple.avfoundation (2.0 - 889.10) <4D1735C4-D055-31E9-8051-FED29F41F4F6> /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation
0x7fff9610d000 - 0x7fff9614ffff com.apple.sociald.Social (87 - 87) <A32F7CCA-6D52-3F4E-8779-548E07A84738> /System/Library/Frameworks/Social.framework/Versions/A/Social
0x7fff96152000 - 0x7fff9619ffff com.apple.ImageCaptureCore (6.0 - 6.0) <93B4D878-A86B-3615-8426-92E4C79F8482> /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCo re
0x7fff961a0000 - 0x7fff961a4fff com.apple.LoginUICore (3.0 - 3.0) <D76AB05B-B627-33EE-BA8A-515D85275DCD> /System/Library/PrivateFrameworks/LoginUIKit.framework/Versions/A/Frameworks/Lo ginUICore.framework/Versions/A/LoginUICore
0x7fff961a5000 - 0x7fff961befff com.apple.openscripting (1.4 - 162) <80DFF366-B950-3F79-903F-99DA0FFDB570> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x7fff961bf000 - 0x7fff962effff com.apple.UIFoundation (1.0 - 1) <8E030D93-441C-3997-9CD2-55C8DFAC8B84> /System/Library/PrivateFrameworks/UIFoundation.framework/Versions/A/UIFoundatio n
0x7fff962f0000 - 0x7fff962f2ff7 com.apple.SecCodeWrapper (4.0 - 238) <F450AB10-B0A4-3B55-A1B9-563E55C99333> /System/Library/PrivateFrameworks/SecCodeWrapper.framework/Versions/A/SecCodeWr apper
0x7fff962f3000 - 0x7fff96321fff com.apple.CoreServicesInternal (221.1 - 221.1) <51BAE6D2-84F3-392A-BFEC-A3B47B80A3D2> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/Cor eServicesInternal
0x7fff96322000 - 0x7fff9632eff7 com.apple.OpenDirectory (10.10 - 187) <1D0066FC-1DEB-381B-B15C-4C009E0DF850> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
0x7fff9632f000 - 0x7fff9638afef libTIFF.dylib (1231) <115791FB-8C49-3410-AC23-56F4B1CFF124> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x7fff9638b000 - 0x7fff963a2fff com.apple.login (3.0 - 3.0) <95726FE9-E732-3A3C-A7A1-2566678967D3> /System/Library/PrivateFrameworks/login.framework/Versions/A/login
0x7fff963a3000 - 0x7fff96427ff7 com.apple.ViewBridge (99.1 - 99.1) <B36779D4-BEAF-36DD-83AF-E67F639BFF36> /System/Library/PrivateFrameworks/ViewBridge.framework/Versions/A/ViewBridge
0x7fff96428000 - 0x7fff9642ffff libCGCMS.A.dylib (772) <E64DC779-A6CF-3BThere is no need to download anything to solve this problem.
You may have installed the "Genieo" or "InstallMac" ad-injection malware. Follow the instructions on this Apple Support page to remove it.
Back up all data before making any changes.
Besides the files listed in the linked support article, you may also need to remove this file in the same way:
~/Library/LaunchAgents/com.genieo.completer.ltvbit.plist
If there are other items with a name that includes "Genieo" or "genieo" alongside any of those you find, remove them as well.
One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those. If Safari crashes on launch, skip that step and come back to it after you've done everything else.
If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, then you may have one of the other kinds of adware covered by the support article. Follow the rest of the instructions in the article.
Make sure you don't repeat the mistake that led you to install the malware. Chances are you got it from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If you ever download a file that isn't obviously what you expected, delete it immediately.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Still in System Preferences, open the App Store or Software Update pane and check the box marked
Install system data files and security updates
if it's not already checked. -
my ipad will not load any pages an after about 10 mins comes up with safari could not open the page because the server stopped responding but iam conected to wifi please help as i have been trying for 2 days now and is doing my head in
Does the iPod connect to other networks OK?
Do other devices now connect and work OK?
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on the router
- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar -
Please Please help me. I have been trying to install Itunes 11 for 3 months. I deleted my old version and can not for the life of me get Itunes installed . I have Windows 7 Home. The message is " Could not open key: UNKNOWN\Components\DA42BC89BF25F5BDOAF1
Try the following user tip:
"Could not open key: UNKNOWN\Components\[LongStringOfLettersAndNumbers]\[LongStringOfLettersAndNumbe rs]" error messages when installing iTunes for Windows -
Help: could not open iphoto: message "you can't open the application iphoto because it may be damaged or incomplete".
Greetings,
It sounds like the iPhoto application is damaged and needs to be reinstalled.
Follow this article: http://support.apple.com/kb/TS3249
Cheers. -
Installation Error - Could not open key.............Please help
Still trying to install iTunes and QuickTime, but have an error,
Could not open key:
HKEY_LOCALMACHINE\Software\Classes\QuickTimePlayerApp\CLSID.
Verify that you have suffcient access to that key, or contact your support personnel.
Any help would be most welcome, as I am desperate to use my new Nano my wife just bought me for my Birthday. In plain English if you can.+My next problem is, that whenever I plug my iPod Nano, 3rd Gen into my PC, it shuts down and reboots. Any ideas on this one?+
Do you also get that if you try playing a movie using QuickTime?
Are you getting any sort of blue screen when the PC shuts down? if so, what numerical and text codes are you getting with it? (ie 0x{zeros/letters/numbers} CAPSANDUNDERSCORES)
If the blue screen mentions a specific file, let us know what that is called too. (Exact spelling, please.)
Here's a reference on the sorts of things i'm asking about:
Troubleshooting Windows Stop Messages
If you're not seeing a blue screen (or just a flash of one), we can use this technique to make hidden blue screens appear for us:
1) Open your system control panel (Start->Control Panels->System).
2) Select the "Advanced" tab.
3) Click the "Startup and Recover" section's "Settings" button
4) Verify that under "System Failure" the "Automatically restart" checkbox is not checked. -
Safari could not open the page on my new ipad mini's because the server stopped responding- new ipad mini's (2 from separate places) are not working with At & T router but computers work fine. Yesterday I got it to work. Weird. Can you please help me. I've tried everything. Thanks ya'll!
Hello SavannahSweetie,
I was looking into the issue you are desribing, and found a great article for troubleshooting wifi connections with iOS devices. It's called iOS: Troubleshooting Wi-Fi networks and connections and can be found here: http://support.apple.com/kb/ts1398.
Start with this section, and work your way down if needed.
Basic troubleshooting
Tap Settings > Wi-Fi and turn Wi-Fi off and then on again.
Verify that you are in range of your Wi-Fi router or base station.
Confirm that your Wi-Fi router and Cable/DSL modem are connected to power and turned on.
Check whether other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Update your Wi-Fi router to the latest firmware.For AirPort Base Stations, refer to this article for information about firmware updates. For third-party Wi-Fi routers, check the manufacturer's website for details on updating your firmware.
Restart your iOS deviceHold the On/Off button until "slide to power off" appears. Slide to power off your device. When it is off, press the On/Off button to turn it back on.
All the best,
Sterling -
hi,
i have problem when installing itune. it said:
Could not open key HKEY_LOCAL_MACHINE32\SOFTWARE|Microsoft\Windows\CurrentVersion\Run. Verify that you have sufficient access to that key, or contact your support personnel.
Please help me i can't do anything without ituneFor "Could not open key/write value" errors when reinstalling try b noir's user tip:
"Could not open key: UNKNOWN\Components\[LongStringOfLettersAndNumbers]\
[LongStringOfLettersAndNumbers]" error messages when installing iTunes for Windows.
The technique can be applied to the branch of the registry mentioned in the error message.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2 -
I changed my email because I could not open my other one but every time I try to download something it asks for me to verify the other email can u please help me
i have the exact same problem and when i tried to contact apple support they didn't help me at all so i'm going to try one more time.
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