Please help! I erased my Macbook Pro on Find My Mac.
Hello, I purchased a refurbished Macbook Pro in December 2012. Fast forward to September 2013, my hard drive crashed (lost everything) and was forced to bring it to the store to replace the hard drive. Picked up my laptop this last Saturday and it was in brand new factory condition (had to set it up like the first time). As I am setting up my Macbook on my Find My Phone app on my phone, I was a bit confused because the pre-hard drive crash Macbook was under my list of devices and I chose to Erase it because I thought I was removing it from the list (very stupid). Well apparently, pre-hard drive crash Macbook and new hard drive Macbook turns out to be the same one and I completely erased all factory settings from my laptop. Since I was sans laptop for 2 weeks at the Apple Store, I decided to re-install the Mountain Lion as per the instructions of start up since I did not have anything saved other than a couple of profile settings, etc. Once installed, everything seemed fine, but when I come to use it today, I am missing a ton of applications that originally came with my Macbook, iPhoto, Garageband to name a few. I need help as I do not want to pay for all these apps that came with my laptop originally, btw they cost $14.99+. Also, my flash player doesn't work, I can't view an online PDF menu for a restaurant for example. I have a scheduled appointment at the Genius Bar this week, but I am afraid how long that is going to take. Please help!! Thanks
The genius bar appointment is the easy way to get things restored. You can try yourself by opening the App Store, sign in by clicking Store on the menu bar, and the select Prurchases. See if your iLife applications show up. If they do, download each of them.
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Can i erase my stolen macbook pro with find my mac even if it states the device was locked on a specific date (not by me) after being stolen?
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hi apple
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or
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Welcome to Apple Support Communities
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Please help me on my macbook pro : it keep crashing on AE
last log message was: <140735286227712> <AppDirs> <5> Required Dir = /Applications/Adobe After Effects CS6/Adobe After Effects CS6.app/Contents/Required
Generating crash log, which may take a few minutes.
Process: After Effects [3248]
Path: /Applications/Adobe After Effects CS6/Adobe After Effects CS6.app/Contents/MacOS/After Effects
Identifier: com.adobe.AfterEffects
Version: 11.0 (11.0)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: After Effects [3248]
User ID: 501
Date/Time: 2015-04-25 01:14:03.871 -0500
OS Version: Mac OS X 10.10 (14A389)
Report Version: 11
Anonymous UUID: 45272F51-F15D-D2BF-412F-D86CA3766804
Sleep/Wake UUID: 6B70B80D-1B10-4B22-BD24-C3196D12F569
Time Awake Since Boot: 170000 seconds
Time Since Wake: 1600 seconds
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGABRT)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000010
VM Regions Near 0x10:
-->
__TEXT 0000000100000000-0000000100004000 [ 16K] r-x/rwx SM=COW /Applications/Adobe After Effects CS6/Adobe After Effects CS6.app/Contents/MacOS/After Effects
Application Specific Information:
abort() called
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff8bd9b282 __pthread_kill + 10
1 libsystem_c.dylib 0x00007fff99c85b73 abort + 129
2 U.dylib 0x0000000102b79152 U_LoadFrameworkBundle + 562
3 libsystem_platform.dylib 0x00007fff8e947f1a _sigtramp + 26
4 libc++abi.dylib 0x00007fff9a04d78a __cxxabiv1::__class_type_info::has_unambiguous_public_base(__cxxabiv1::__dynamic_cast_inf o*, void*, int) const + 62
5 COR.dylib 0x000000010167a4f6 COR_GetBIBAddressProc + 246
6 COR.dylib 0x000000010167ad1f COR_GetBIBAddressProc + 2335
7 U.dylib 0x0000000102b58866 U_ScSetAndRestoreUnhandledExceptionOrHardwareErrorHandler::U_ScSetAndRestoreUnhandledExce ptionOrHardwareErrorHandler(void (*)(void*), void*) + 54
8 U.dylib 0x0000000102b58c7a U_TranslateAndReportException(std::exception&) + 234
9 FILE.dylib 0x00000001016e469f FILE_Create + 351
10 com.adobe.AfterEffectsLib.framework 0x00000001004355fb CEggApp::GetWorkspaceDirs(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >&) + 495
11 com.adobe.AfterEffectsLib.framework 0x000000010045352c CEggApp::BirthWorkspaceMgr() + 78
12 com.adobe.AfterEffectsLib.framework 0x0000000100457096 CEggApp::IEggApp(bool, bool) + 692
13 com.adobe.AfterEffectsLib.framework 0x000000010042d055 CEggApp::CEggApp(bool, bool, int) + 1005
14 com.adobe.AfterEffectsLib.framework 0x000000010045bf35 SetAPETerminateFunc(boost::function<void ()> const&) + 709
15 com.adobe.AfterEffectsLib.framework 0x000000010045c7ad EggMain(bool, bool, bool, bool, bool, bool, char*, bool, int) + 61
16 com.adobe.AfterEffects 0x0000000100003aad main + 1677
17 com.adobe.AfterEffects 0x000000010000340c start + 52
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8bd9c22e kevent64 + 10
1 libdispatch.dylib 0x00007fff958ada6a _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x00007fff8bd9b946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff95c784a1 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff8bd9b946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff95c784a1 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff8bd9b946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff95c784a1 start_wqthread + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff8bd9b946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff95c784a1 start_wqthread + 13
Thread 6:
0 libsystem_kernel.dylib 0x00007fff8bd9b132 __psynch_cvwait + 10
1 com.apple.CoreServices.CarbonCore 0x00007fff968cb7e0 TSWaitOnCondition + 108
2 com.apple.CoreServices.CarbonCore 0x00007fff968cb9df TSWaitOnConditionTimedRelative + 171
3 com.apple.CoreServices.CarbonCore 0x00007fff9689b31d MPWaitOnQueue + 192
4 com.adobe.dvacore.framework 0x0000000102f45ce4 dvacore::threads::ThreadSafeDelayQueue::PopWithTimeout(std::auto_ptr<dvacore::threads::Al locatedFunctionT<boost::function<void ()> > >&, int) + 200
5 com.adobe.dvacore.framework 0x0000000102f42fe3 dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 115
6 com.adobe.dvacore.framework 0x0000000102f406d3 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 163
7 com.adobe.boost_threads.framework 0x0000000109197ace thread_proxy + 158
8 libsystem_pthread.dylib 0x00007fff95c7a2fc _pthread_body + 131
9 libsystem_pthread.dylib 0x00007fff95c7a279 _pthread_start + 176
10 libsystem_pthread.dylib 0x00007fff95c784b1 thread_start + 13
Model: MacBookPro11,1, BootROM MBP111.0138.B11, 2 processors, Intel Core i7, 3 GHz, 16 GB, SMC 2.16f68
Graphics: Intel Iris, Intel Iris, Built-In
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x112), Broadcom BCM43xx 1.0 (7.15.124.12.8)
Bluetooth: Version 4.3.0f10 14890, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM0512F, 500.28 GB
USB Device: Internal Memory Card Reader
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Apple Internal Keyboard / Trackpad
Thunderbolt Bus: MacBook Pro, Apple Inc., 17.2
Model Name: MacBook Pro
Model Identifier: MacBookPro11,1
Processor Name: Intel Core i7
Processor Speed: 3 GHz
Number of Processors: 1
Total Number of Cores: 2
L2 Cache (per Core): 256 KB
L3 Cache: 4 MB
Memory: 16 GBjpmarkques post is a good start point, after folling his directions, you can try detect displays. Also try different rsolution and refresh rates.
Most of the projectors I have used support a 1024X768 res.
Youcan also try a pram reset if it still does not detect.
Leave theproctor connected and powered up, power down the MBP.
Power back up the MBP and hold the following keys before you hear the start up chime:
Option, command, P,R (no commas) continue to hold these keys till you hear the start up chime 2 times. -
Please help: Transferring contacts from Macbook Pro to Nokia 5530
Hello,
I used iSync to transfer my contacts from my Nokia to OS X. However, I am not able to do the other way around!! I want to transfer contacts from my macbook to my phone, what am I missing?
ThanksI have 5230 Nuron, what Nokia do you have?
Did you install the iSync plugin for your Nokia model? They can be downloaded from Nokia's European site
My plugin in iSync allows me to either merge data on both or erase Nuron and overwrite it with data from my Mac. Calendars and Contacts -
Please HELP: My 2.4 MacBook Pro doesn't starup!!!!
I was using my MB Pro (1 year and 2 months old) and it started to pinwheel indefinitely and after a forced restart the usual chime went off but the screen stays gray. This happens every time I try and start it up.
I tried zapping the PRAM, resetting the power management, and even tried using a startup disk like Diskwarrior and the Apple Restore disk that comes in the box. Holding down the C key to activate these startup disks does nothing.
I tried holding down the option key with the hopes it'll allow me to pick a startup disk... the cursor eventually shows itself but nothing else happens.
I do not know what else I can do.
Any thoughts? comments? etc?Unfortunately, when your Mac won't boot even from a disc, it is very difficult to troubleshoot. That it has a start up chime is good in that it means some things are working. Do you get any beeps or flashing lights that would indicate a RAM problem? And have you tried to boot it from an external firewire drive?
Do you have access to an Apple Store? If so, you might want to make an appointment with the genius bar to have your Mac evaluated. They have a few more tools to work with than the average user does. I'm guessing that you have a logic board problem of some sort, but it's hard to say when none of the usual troubleshooting steps can be tried.
Good luck! -
I locked my Macbook Pro using Find my Mac.
I type in the passcode, and it does not leave the lock screen. I have tried different networks, and a wrong passcode doesn't effect anything. How can I get out of this screen?
My iMac just got locked somehow, and not by me. It was showing the 6-digit lock pin code and I tried 123456 and it worked, however my entire hard drive has been erased. I had to set up the computer like it was new and I have no idea if I can recover any data. By the way, I also took it to Apple today when it was still locked and they said they could not help me because it was remotely locked through icloud. I am the only owner and I did not lock it, so I am guessing my apple ID/iCloud has been hacked.
Good Luck, try 123456 for the pin -
I wonder if Apple could make this happen to help customers track their stolen macs!!!
No, this is not possible.
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