Please help! I have been trying for a week now to update and get my music on my phone but iTunes just keeps telling me backing up...for hours on end. There's nothing to back up because it's a new phone and when I cancel the backup that takes forever too

Question

When I plug my phone in it says it needs to update to the new software so I try to update it and it just says backing up.  Someone please help me.

Answer 1

Snafujafo wrote:
Dear ED3K:
    First:  I hope you don't work for Apple as you have some poor communication skills in assistance. That said, I would never in a million years pay you 45 dollars to help me. I think I would sleep with Satan first!!
No one here works for Apple. This is a user-to-user technical support forum. Everyone here is a volunteer. You tend to get from this forum what you bring to it. If you come in ranting and raving and saying you're going to throw your iPhone out the window and that Apple is mean, people are not likely to respond to you with sweetness and light and puppies and kittens.
If you really want help, I'd suggest you take a deep breath and then start a new thread in which you explain the problems you're having, the steps you've taken to resolve the problems, any error messages you've gotten. Stick to the facts. Check the attitude and emotion at the door. People will do their best to help you.
Best of luck.