Please Help - I want to use my iPod : (

Here is the problem:
A few months ago my iTunes no longer recognized my pod even though my computer did. I went through Apple's suggestions, reinstalling software/iTunes to no avail. I reset my pod to factory settings, but it would still not be recognized by iTunes. I put the problem aside. Now I'm back to it. The iPod works fine, holds a charge, etc...but will not update. Whenever I try to use the recent updater program, the iPod fails to initialize. Eventually, the program craps out and will not respond so I shut it down. I'm sort of at an impass. I've tried many suggestions but without updating the software iTunes will never recognize it. Has anyone had/fixed this problem before? I looked through some of the forums but couldn't find a situation where the updater simply wouldn't intialize.
Thanks for the help. Crossing my fingers...

It is just just under two years old. Its a 20 GB click-wheel. I'm going to sort out my warranty information because I think I may have extended coverage. But I think this problem can be sorted out without having to resort to all that messy shipping. Actually the updater (after about 100 attempts) finally did initialize and show the restore option. So I did that for the second time and now am letting it charge. Hopefully when I plug it in again it will let me update?

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