Please help if you know anything about Kontakt player 3.0.5, GPO & FCH?!

Hi There. I am desperate for a solution as NI doesn't seem to be responding to my requests for help and support. Can anyone maybe offer any assistance?
I installed Garritan Personal Orchestra & First Call Horns and then installed Kontakt Player 3.0.5 (Mac Pro 4-core 2.66Ghz, Mac OS X.5.8 ) and it finally picked up these instruments in Logic Pro 8.0.2.
Soon after I started noticing that if I load a song up with some instances of the Kontakt player 3 (GPO and or FCH loads into Kontakt player 3) my sample banks come up as DEMO's, asking me to activate the product in-order for it to remove the 30 min time limit the demo mode imposes.
It does this even though all my soft synths are activated and is clearly indicated so in the NI service centre program.
Can anyone out there please help me or give me advice? I really need my soft synths that run inside Kontakt player 3 to STOP showing up as demo's.
Also does anyone know why NI is not answering me? Are they in the habit of ignoring their clients?
Thanks so much for any assistance given.

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