Please help, Im lost

Hi,
I previously posted about having 3 ipods for my kids. Here is my problem, which I have read the posts and cannot figure out what to do in my own ignorance.
My son has a nano, no problems whatsoever. My twins just got shuffles two days ago.
Shuffles do not show up AT ALL, nothing, nada. My impression was that I did not need to install the cd that came with them since I have itunes etc. Maybe that is the problem? Oldest son is worried his files will be lost if I reinstall from new cds.
Looking at our ipod files, all that is showing is nano. When I plug nano into the usb it shows up, shuffles do not show at all.
What the heck do I do, I have twins who are waiting and losing patience on not being able to use their new ipods.
Please someone help me?
Thanks in advance!!

Thanks,
I called Apple, they had me do the msconfig, try every usb port I have restart, reset retry everything to no avail. I find it virtually impossible that 2 new shuffles are no good, but even Apple gave up and told me to send them back!
I just reinstalled the itunes, BUT left the serial number for the nano on it when I reinstalled.
I restarted the computer and nothing with the shuffles is working, still.
Im really mad now, since I have twins over my shoulder waiting for the past three days to use their brand new shuffles, when their brother plugs in nano in the same usb it works fine.
Thanks for your suggestions, but im more lost than ever. My last question is this, if I send them back, should I just go ahead and pay the difference and get them nanos? I hate to, since they are only 10 and the likelihood of them losing them is quite large, but what am I going to do? Plus I highly doubt that my ten year olds would listen to more than 120 songs.
thanks again!!

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