Please help invalid payment method
I am trying to purchase a game that costs 0.79 and i put my credit card that i use to buy everything from apple and it says to me that my payment method is declined. Why is this happened please help...
try to add the payment information through itunes store on your computer
Go to Itunes store, choose account from the menu on the right.
Peace
Really is nothing anyone can do here, maybe purchase a itunes gift card, makes things more streamline and keeps you on a budget. Plus no one can steal your credit info.
Just my two cents "unsubscribing"
Similar Messages
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can't download anything from app store or itunes. everytime i try to install an app i get this error "there is a billing problem with a previous purchase. please update ur payment method". i have recently changed my visa debit card and home adress and when i make these changes i still get the same error.
will u please help me out?Are you listing the billing address for the card correctly? The address in the iTunes/MAS account must match the address on your bill exactly.
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I WANT TO PURCHASE NFS MOST WANTED GAME FROM APP STORE BUT IT DOESN'T ALLOW ME TO PROCEED FURTHER
after trying many times with two different debit cards still does not allows me to buy a game from the app store gives error "YOUR PAYMENT METHOD WAS DECLINE.PLEASE ENTER VALID PAYMENT METHOD INFORMATION" Please help me outIn most cases, you can't use a Debit card anymore. So, either redeem an iTunes gift card or use a credit card.
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There's a billing problem with a previous purchase. please update your payment method. I need a help on how to clean up all my last records for me to use another Visa card again or Master Card.
Contact iTunes Customer Service and request assistance.
Apple Support iTunes Store Contact Us -
Payment method declined.Please change your payment method
Hello
I have an iPad and an iPod,I am 15 years old so my uncle gave me his credit card,everything was awesome,I have been buying stuff free and paid for years and recently I have been receiving this problem "Payment method declined.Please change your payment method" .. Whenever I wan't to download an app either it is for money or free or even when I want to update an app that I have already downloaded a message saying "sign in required" I put my password again and the a message appears "there was a problem with the previous purchase,please update your payment information" I update the information and I am sure that the credit card is all good and filled,and I enter the information right even though the only bar empty was the Security code,anyway when I finish everything I tap done,but then it tells me "Payment method declined.Please change your payment method",I did everything,log out log in,waiting,trying over and over,but it didn't work,this problem happened a long time ago but unlikely it was fixed two days later,now I am facing this problem and I don't know how to fix it.I have seen lots of other threads that discuss this problem,but my problem is that I live in Jordan-Middle East,which is a problem because as one said was the solution is to change the credit to "none" and then return it back,I can't do that,because for some reason there is no "none" option in the page displayed,and for the other one who said to enter from store.apple.com and enter the billing information again,that won't work for me either because I can't find except "apple.com/us" >:(, I can't log in to my account in jordan while there's nothing but us app store on PC.
For god's sake someone help me out,I am really ****** off of this,I can't find a way to even send an email to apple .. can anybody help? it will be appreciated a lot.. I want help fast,I can't change my account because I have already bought a lot of apps (with money) and I can't just let the money worth go away :/
If anyone can help (not discuss and complain and tell me sorry) it will be very awesome,because I have no much more to do about this and now I am trying to reach for help
Thank you.We are users like you. There is nothing we can do about the credit card. Call the credit card company and ask them why the purchases have been decined. They will know for sure and will be able to tell you. Wait, it is not your credit card. Who ever is the account holder will need to call the credit card company.
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"Your payment method was declined. Please enter another payment method" Error
Hello,
I've been trying to download an app for about two hours now. I recently got a new Macbook and iPad, my iPhone is a bit older and has been used frequently. I have only bought paid apps with my iPhone (and other iPad -- not usable currently). I have been trying to download a game which is $4.99 on my account, I have tried with my Mac, iPad, and iPhone, no luck. Every time I get a error saying "Your payment method was declined. Please enter another payment method". I know for a fact I have more than enough money to pay for this app. All the details have been checked and checked again. What is the problem?
I also get an error when first buying the game (or attemting to) and it says something along the lines of "You've recently used a new device or computer to access this apple id, please sign in to confirm your purchase". That then leads to my confirmation of my security code on my card, which is triggering the first mentioned error.
Apple Support has not yet given me a response, can any of you help?I think that for some international copyright issue, Apple is now blocking purchases from your store if they detect that your IP is outside the frontiers. I've been using my Canadian Visa Card for two years to purchase from France on ITune Store Canada and I never had a problem until today. Impossible to buy RunKeeper Pro. I get the same message you get. The only option seems to swithch back to IStore France and modify the account details with a french address and a french credit card.
Are you in a similar situation? -
So when I go to update my apps and/or purchase them, a pop up comes up saying 'There is a billing problem with a previous purchase. Tap continue and sign in to view billing information.' So I press continue and sign in, then it goes to my 'Payment Method' page. In red writing below, it says 'There is a billing problem with a previous purchase. Please enter another payment method.' Because I used a MasterCard for my last purchase, it won't let me change it. I redeemed my account from an Itunes gift card to $20 but I cannot use it as it doesn't give me the option of using it. My only billing options are either a Visa Card, MasterCard or Amex Card. Please help me if possible!!!
same here. i was using a visa card ...now i can't because of this "error". my account is not empty, info is correct, don;t understand why this is happening. Two days ago it was working fine, then i wanted to update an app, and this stuff begins.
Help:) -
I have a new visa debit card, I have tryed several times to put in this new information into my IPad. The program keeps telling me.
There's a billing problem with a previous purchase. Please update your payment method.
The program will not let me update, what am I doing wrong. rose165I would love to have a phone number to call someone with apple on this issue.
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My order have a status: "Payment action required: We are unable to obtain an authorization for the credit card you provided. Please contact your card issuing bank. Please update your payment method to continue with this order". But i paid from AmEx. And my money blocked when i see it in internet banking.
Have yuo contacted AmEx? From what you describe it seems like AmEx is blocking the charge.
You can contact iTunes if you want by:
Contact iTunes -
Please update your payment method???
Hi, the other day I was downloading an app, and it came up with a message saying, 'there was a problem with your previous purchase, please sign in.......etc'. So I went on to my account information, and tryed re-typing my security code, but then it came up with a message saying, 'please update your payment method'. What does this mean, I have tried everything :(
contact iTunes store support !
http://www.apple.com/support/itunes/contact/
click the blue link next to the green shopping bag and follow the steps -
i have purchased appe. now, when i instaling or updating free apps, this massage is appearing: there is a billing problem with a previous purchase. please update your payment method.
Hi there ebadkowsar,
I would recommend taking a look at the information found in the article below if you are having issues with your iTunes Billinb information.
Pay an unpaid balance in the iTunes Store
-Griff W. -
I cant dowload even free apps. It's asking for the card details and then Your payment method was declined. Please enter another payment method appears
I had this same problem. Even though I updated and even changed CC's in my iTunes account and there was no balance on my account....THERE WAS A BALANCE on my daughter's account that through the family network was tied to mine as the family manager. Even though all the accounts are paid by my card, I can't see or clear balances on other family members.
My daughter had to go into her account and enter (or have me enter) the 3 digit security code from the current (updated) cc to clear her balance and cease this darned error.
Now we can updated, download, and so on. What a pain.
In short if you are getting this error, especially if you CC information recently changed (expiration, number, sec code)... make sure none of your connected family members made any purchases between the time the CC info changed and you updated the iTunes account. If they did...THEY MUST CLEAR THEIR BALANCE to clear the error message.
Good luck. -
there is a (billing problem with a previous purchase.Please update your payment method)... After updating I receive the following message (your payment method was declined,Please enter another payment method
I get this sometimes with the card I've been using for years. I'm not sure what happens but usually, all I have to do is go into iTunes and edit my card info. Instead of changing anything, I just save the changes even though I didn't make any and then iTunes will then automatically resubmit the over due charges.
This same thing also happens with SiriusXM account and at least once ir twice a year, I get a past due notice in the mail. Frustrating even though there is nothing wrong with my card. -
There is a billing problem with a previous purchase. Please update your payment method. Pls help me
There is a billing problem with a previous purchase. Please help me
Hi ...
Try these support articles ..
iTunes Store: Accepted forms of payment
iTunes Store: Changing your payment information -
When I go to log into my account, or download an app it says I need to log in and update my payment method. I log back in, and go to input my credit card details. It says that this method is invalid, please choose a different one. I then go to input a different credit cards details, and it still says its invalid. It even won't let me delete these details as the credit card type does not match the credit card information. I then thought to make a new account, and seeing you have to provide a billing method I used the same credit card that failed the first time with my other account. It then says that you need to contact ITunes support to validate this account and it won't let me.
With the first account it wont let me do anything! Download apps, purchase them, or even update them! Please help!Are you aware of any problem with a previous purchase ? If not then you can try contacting iTunes Support via this link and see if they can help : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
What payment method do you currently have on your account, and have you been into your account and checked the details ? If it's a debit card then I don't think that they are still accepted as a valid payment method - they are not listed on this page and there have been a number of posts recently about them being declined
If it's a credit card then is it registered to exactly the same name and address (including format and spacing etc) that you have on your iTunes account, it was issued by a bank in your country and you are currently in that country ?
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