Please help ! - iPOD 20GB Wont Start OR Update OR Format.

When i try to turn my iPOD 20gb on it comes up with a folder and a exclamation mark with a link, then shuts straight back down. i have downloaded latest software and when i try ti use it i can only RESTORE. When i try to RESTORE the bar does not fill up. then an error message comes up saying cannot mount iPOD.
I do not have the option to update.
Please please help.

additional info
If your iPod shows up in Explorer under 'my computer' try changing the drive letter:
-- Click on Start=>Control Panel=>Admin Tools=>Computer Management=>Disk Management
-- Right-Click on the iPod and select “change drive letter”
-- Choose something further along in the alphabet that is unused (Usually, “M”, “N”, “O” or something similar)
-- Safely eject the iPod
-- Reboot the PC

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