Please help - Ipod freezes when playing any video

Hi
I only got my ipod video a day ago and it wont play any video files. Everytime i go to play a video it freezes and just shows a black screen. I have tried downloading a music video from the itunes store and this wont work either. When i first got it i did play one video, im not sure if this was before i updated the firmware though?
I cannot figure out how to reset the firmware if this is what i need to do?
I would really appreciate some advice.
Thanks in advance.

I just got my iPod like two months ago and it wouldn't play any video podcast until I downloaded the new iTunes software. Now it plays some video podcasts but not all. I tried to watch some new podcasts I had downloaded from iTunes and it would play some of it then just freeze and make these wierd sounds. I tried again and it totally froze where I couldn't do anything, not even turn it off. It stayed that way until the battery was completely drained then it turned itself off later that night. The next morning I charged it up and it worked fine but I still can't watch those podcasts. Please help, cause this thing is pretty much brand new and for the amount of money I spent on it I don't want it to start giving me problems after only two months.

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halp.

Hello Tim,
I decided to do a clean install, a fresh new installation of windows and all its updates, I didn't get the option of
install SP1 yet.
After that I only installed Catalyst drivers: 11.5 and Realtek HD audio drivers, all downloaded on May 24 2011.
Then latest FFDShow and MPC-HC to test, both x64 versions Nothing else installed.
Only a fresh copy of windows with its updates and those mentioned drivers.
To my surprise, it happened a gain.
It still crashes after a while when playing MKV videos.
It's weird, because it doesn't happen with avi's or mp4's.
So, there must be something wrong with one of windows updates that creates this windows FREEZE.
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5th gen iPod freezes when play iTunes video, then sad icon, then normal

I tried to watch some Tv shows I downloaded from iTunes and sometimes it would play. Then the next time I select the video it freezes to a black screen. Sometimes I can press "menu" and return it the the main screen. But if I select the video again, it freezes completely on the black screen. I do a "reset" and then I get the sad face icon. I plug it into the computer and it says it is corrupted. If I leave it alone plugged into the computer, it tries to start itself about every 15 mins and the sad face icon appears. If I wait awhile more, it will restart itself, connect to iTunes,and be back to normal. As long as I don't play a video. I don't see any posts with a similar issue. Anyone have a clue?
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Welcome to Apple Discussions!
Right click the video in iTunes and go to convert selection for iPod. Does it convert again (through iTunes)?
If so, update the iPod and see if it works.
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Resetting iPod
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Does ipod classic can play any video file asside to mp4?how?

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Ipod freezes when playing video through dock

Okay, this is a challenging one. I will be surprised if someone can help me figure this one out, but I will be very grateful!!
Picked up a brand new 60gb 5th generation video ipod the other day. 1.1 update already installed. Everything worked great. Was able to play videos through the AV dock, no problem, and was able to hook it up to the JBL stereo for the ipod, no problem.
Here is where it gets interesting. I took an avi video from my digital camera, and used Quicktime Pro to convert it into a .mov Apple Quicktime movie. I am using Windows XP. I then imported that .mov movie into itunes. Then I right clicked on the file and told itunes to convert it into the ipod format. I then hooked the ipod up to the computer, and the video was transferred to the ipod with no problems.
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Then to fix the problem, I finally had to do the dreaded RESTORE. I could not update the ipod, because I was already at version 1.1. I tried rolling back to an earlier version, but the updater told me that the update was not compatible with my ipod.
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Ha..ha...wow, sorry that was very long-winded. Anyone have any suggestions?
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All I can suggest is to re-encode the video as m4v with QT Pro, there might've been a problem in encoding. Also, try sending this same video (setting TV Out to Yes) with the iPod not plugged into the dock and with an Apple RCA cable, if you have one, hooked up to a TV. If that works, the dock connector might be damaged (unlikely) but it's possible. So once you've re-encoded, see if the dock situation works then. Good luck.

MacBook Pro Freezes When Viewing Any Video with new iTunes

I, too, am having problems with the latest iTunes update. My MacBook Pro freezes completely. Total lock-up. This happens when trying to view any video, including video podcasts. I have to hold down the power button for several seconds to get my laptop to turn off. Any other MBP users experiencing this?

Hi there, I have the same problem as you guys, everything was fine before iTunes 7.6 or iTunes 7.6.1 I tried both, before those updates I could watch any video in iTunes without any issue, after that when I play a video, a random video my Macbook freeze totally, sometimes comes alive but 90% of the cases I have to make a hard shutdown (press and hold the power button). I can't believe this kind of bugs in a software that is so mature. Help please!

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I have the same problem. I purchased several episodes of a television program and they will not play either in iTunes or in Quicktime without stuttering, jerky video, choppy audio, and the video and audio being out of sync. As a new iTunes user, this experience has completely soured me and unless I find a solution.
I have absolutely no problem with playing video from any other source through any other player. I can stream videos fine from Amazon, YouTube, and everything in between, and videos downloaded from Amazon and elsewhere play just fine whether I'm using VLC, RealPlayer, or WMP. DVDs also play with absolutely no trouble whatsoever. It is only iTunes videos that have any trouble.
I have already consulted the page that was suggested here (and on other threads I've read), and nothing on that page was useful. (Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues
http://support.apple.com/kb/TS1718)
This is extremely frustrating. I have Win7 Premium with 4 GB RAM and an AMD dual core 1.65 GHz processor. It may not be the ultimate gaming machine, but it's performed really well up until it encountered iTunes.
I also tried using QuickTime, thinking that might work better, so I downloaded the most up-to-date version, and playback was marginally better but still unwatchable.
Considering that this is paid content, it is unacceptable that it cannot be played on my computer -- and I have watched trailers for the episodes on YouTube (it's newly released), and they play perfectly, so I know it's not the episodes themselves.
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ITunes freezes when playing any kind of video

Up until a little while ago I was able to use iTunes to stream movie trailers, watch video podcasts, and watch movies saved in my library. For some reason now I am unable to.
I have uninstalled and reinstalled both Quicktime and iTunes, and I have even tried using older versions of both of these.
I can play videos in Quicktime OK, but not in iTunes.
The moment I hit "play", iTunes freezes. This happens with ANY kind of video (ie. podcasts, streaming, trailers, local videos, etc.)
Videos I used to once be able to play I cannot.
I have synced some of the videos to my iphone and they play fine on it, so the format is correct.
Any help would be great.

I had this same problem s a lot of others after updating to the latest I Tunes version. I finally got a decent response back from Apple, which was hard to do. Here is what they told me. Maybe it will help you:
I'm sorry to hear that you're dissatisfied with the way the episodes you purchased plays in iTunes on your computer. I appreciate your decision of contacting us to have this concern addressed. It's my pleasure to be of help for you today.
Raymond, please accept my sincere apologies for the inconvenience this issue has caused you. iTunes Store videos are optimized for playback on iOS devices and Apple TV.
This article often helps customers who are having video playback performance issues:
Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues
http://support.apple.com/kb/TS1718
If your computer meets the requirements yet video playback is not satisfactory, here are some things that might improve the quality:
1) Make sure you are using the latest version of iTunes for Windows. It is available free of charge here:
http://www.apple.com/itunes/download
(Note that installing the latest version of iTunes will not affect your library or any items in your account waiting to be downloaded.)
2) Quit as many other open applications as you can before playing videos in iTunes.
3) Wait for all iTunes Store purchases to finish downloading before playing videos.
4) Use this article to guide you through updating your PC's drivers:
Updating the drivers on your Windows PC
http://support.apple.com/kb/HT1768
5) Disable all non-Microsoft startup programs and services by following the steps in the appropriate article below:
Using Msconfig to troubleshoot conflicts in Windows Vista and Windows 7
http://support.apple.com/kb/HT2292
6) If the video's audio track is not satisfactory, follow the troubleshooting steps in this article:
iTunes and QuickTime for Windows: Songs and other audio don't play correctly
http://support.apple.com/kb/TS1362

IPod freezes when playing from a docking station...Any ideas about a fix?

I have had my current iPod for a couple of years now, and until recently it has worked flawlessly. Over the past couple of months a problem has develoed when I play my iPod from a docking station. When I play the iPod from it's cradle (connected to my HK Soundsticks) or from my JBL Speaker Base, the iPod plays fine for the first few songs. After a few songs, the iPod stops in the middle of song and skips to the next song, then skips three of four times without playing at all and utltimately locks up completely. The problem seems to arise when I am simultaneously playing and charging.
Any ideas?
I am using a 40mb, clickwheel, iPod.

All I can suggest is to re-encode the video as m4v with QT Pro, there might've been a problem in encoding. Also, try sending this same video (setting TV Out to Yes) with the iPod not plugged into the dock and with an Apple RCA cable, if you have one, hooked up to a TV. If that works, the dock connector might be damaged (unlikely) but it's possible. So once you've re-encoded, see if the dock situation works then. Good luck.

Ipod Freezez When Playing Videos

HI
I have a 5th generation Ipod. everything was fine until one day it started freezing every time i tried to watch a video but i kept trying and then one day it froze and didnt wanna turn back on, I had to restore it like 15 times until it would turn back on again and now it still freezez everytime i wanna watch a video. I tried deleting the videos and putting them back on the ipod but that didnt help. PLEEEEEEEASE someone help me!!!!!!!! i'm going insane!!

The old iPod updater software is how you will fix all of this. Unfortunately, because iTunes 7 thinks that it's better and more up to date, it will prevent you from opening the old version of the software if you still have it on your machine.
So first of all, uninstall iTunes 7.0. (You do not have to remove your library information, just the software.) Restart the computer.
If you still have the old iPod updater, try it and see if it runs. If it does, read on. If not, skip to the next paragraph. So, if it does run, simply hit Restore and you can go back to a previous version of the firmware. I believe that Apple discontinued the firmware page since releasing iTunes 7. Look around some search engines like Google if you really want the latest firmware.
Take out the installation CD that came with your iPod. Run it and it should install the old iPod updater along with iTunes 6.x. iTunes 6.x cannot run since iTunes 7 changed your libary's formatting, but that will not be a problem. Run the Restore process in the old updater and it should be alright for you to start loading your stuff on again without problems.
Since iTunes 7 reformatted your libary listing, iTunes 6 will no longer work. However, you can still use it by reinstalling iTunes 7. Just make sure you do the following.
TO KEEP THE SAME THING FROM HAPPENING AGAIN
iTunes 7 is actually alright. It's the updater part of it that will screw up your iPod.
- iTunes 7 will tell you that a new iPod software version is available when you open it.
- Check the "Never Ask Again" box and click Don't Install.
- When you sync your iPod to your computer, NEVER touch the Version section when you're changing your iPod's settings. Everything else is alright to work with.
- Everything will work fine as long as you never update the iPod's software via iTunes, at least until the programmers can fix this issue in a later release or patch.
kEat0n

Hi plz some one help me :( i cant play any video in firefox,i see thumbnails but when i go to it said:an error occured plz try again later :( anyone know why?

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Check your plugins are uptodate!
*http://www.mozilla.org/en-US/plugincheck/
Type '''about:addons''' in URL and Goto Plugins
* Check all the plugins are "Always Active"
Somewhere on the page right click, go to view page info > permissions and make sure that adobe flash content is allowed to play on that domain.
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*http://kb.mozillazine.org/Flash#Flash_Protected_Mode_issues_on_Windows_Vista_and_above
*http://forums.adobe.com/thread/1018071

IPod freezes when played thru 3.5mm jack

When my iPod played on any device through the 3.5mm jack, from portable units to my car system, the iPod plays 1 to 3 songs, then freezes, even when fully charged. It then has to be unplugged, let sit for a while, and then the cycle can start over again. I have not tried it with a unit that works through the power plug (in the bottom) at this point.
The unit is a 30g, series 3 or 4 (not sure), and only has about 12g on it.

Good question but I have to say that I don't know: Never used them. I hate the earbuds so I use headphones from a RIO unit. They worked OK about 4 months ago but I haven't tried them since the problems started. I will do that as soon as the pod gets fully charged.
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Please help - Ipod freezes when playing any video

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