PLEASE HELP IPOD NOT WORKING EVEN AFTER FACTORY RESET!!

I am having terrible problems with my ipod mini... it was my sister's earlier and I got it because she gave up on it. I have done everything in my power.. tried the 5'R's, reinstalling itunes, and everything INCLUDING the factory reset, and the same thing is persisting... the exclamation mark with file, and it just says to visit http://www.apple/support/ipod, which i've gone to several times, read everything relavent, and still nothing helped. Please someone help, any thing could work so please, i'd really appreciate it, I look foreward to your opinion!!

iPod Folder with Exclamation Point After Disconnected From Computer
iPod Folder with Exclamation Point After Turned On
Good Thread About iPod Sad icon/Folder with Exclamation Point
I hope this helps!

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Try This...
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PLEASE HELP IPOD NOT WORKING EVEN AFTER FACTORY RESET!!

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