(PLEASE HELP) Ipod saying application is being run while trying to reset?

I had my ipod little over 2 years and now it will only charge!!!
the songs dont play at all on my ipod and it makes a weird sound when it wants to play then after a while of skipping songs it wont play and just freezes..
When i come to restoring the setings on the computor it just says that it is being used by another application and wont allow me to restore..
any suggestions?
would be much appreciated x

Do a clean reinstall and download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.
Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
You can skip the step to create a new profile, that is not necessary for this issue.
See http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall

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