Please help--Ipod says DO NOT DISCONNECT and I cant stop it-

Question

I wish there wasd someone I could talk to to walk me thru this.I was updating software, connected ipod and now the update is frozen, and I can't disconnect ipod. Help - I don't know what to do.

Answer 1

Follow Michael's advice.
The iPod will always show "do not disconnect" when attached to your PC because there is an active connection there. Think of it as being on the phone, if you pull the plug it will mess up the conversation.
On the bottom right by your clock you should have a little green arrow. That shows you what USB devices are hooked into your pc. As long as you do not have the iTunes software open, you can double click that icon and it will show you a small grey window. You will a choice that says "USB Mass Storage Device". Click it once to highlight it and then click the "stop" button on the bottom of the same window. You will get a pop up balloon telling you that it is ok to remove the device (your iPod).
If you have iTunes turned on, you will need to "eject" the iPod by either choosing eject from the file menu or right clicking on your iPod icon in the playlist (left side) of the iTunes software. There is an option in there called "eject iPod" which means that you are done moving files over and that iTunes can release the Ipod and you can use it.
If you don't have iTunes open, just follow the first step. Don't plug things in during the middle of an operation as that will cause lock ups.
Also depending on if you have USB 2.0 or not, the process of moving files and updating can be much slower so try to be patient.
Hope this helps...