Please Help--It Won't Work At All!!!

Today when I was using my iPod, the battery went completely down, to the point where I had to charge it. I plugged it into the computer, and iTunes didn't come up. So I took the USB cable out and plugged it back in. Still didn't work, so I manually brought iTunes up. My iPod is all black, and nothing works. On iTunes, it doesn't give me the option to sync my iPod. The battery is totally drained, so I can't toggle it or reset. Can someone please help me??!!??!!
Kellie

Quicktime or Quicktime Pro (which iTunes uses) don't convert "muxed" ( muxed means multiplexed where the audio and video are stored on the same track) video files properly. It only plays the video and not the audio.
See:iPod plays video but not audio.
You need a 3rd party converter to convert the file with both audio and video.
See this for help: Guide to converting video for iPod (Mac/Windows).

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