PLEASE HELP - ITOUCH WONT LOAD VIDEOS OR MUSIC OR PODCASTS!!!!

i have a 16g itouch 1st gen and it will not load my videos, music, or podcasts. each time i select music/video from home screen, i get a white screen for 15-25 seconds and then returns to home screen.
internet works fine
i tried soft reset and hard reset. this did not fix the problem
any ideas / suggestions before i restore and lose all my data ?????
thanks

took my itouch back to store - they are shipping it back to apple
hopefully i dont lose all my data or they replace it with a new one

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