Please help : itunes download disconnect my internet and TV box !

Please help : itunes download disconnect my internet and TV box. How can I fix this ?

Unless the instructions on this page are followed when creating an account : Create an iTunes Store, App Store, or iBooks Store account without a credit card or other payment method.
then credit card details will need to be entered before the account can be used to download any item from the store.
You could see if this post by mountaingoatgirl lets you review your account without needing to enter credit card details : https://discussions.apple.com/message/24303054#24303054
If not, and as you say that you don't have a credit or debit card (though not all debit cards appear to be accepted anyway) then you will need to create a new account, and use the instructions on the about 'create an iTunes ...' page when creating it.

Similar Messages

PLEASE HELP -- iTunes Match - multiple problems, desktop and iOS

I've been going round and around with this issue for the past couple days (yes, I've been dedicating that much time to it) and finally went to the Genius Bar today to get help and even they were stumped. Hoping someone here can shed some light on the situation. Next stop, express lane for support.
Broad Problem:
I paid for iTunes Match around 6 months ago and activated it on my desktop.     Since then, I've had nothing but problems across my desktop and 4 seperate iOS devices (3 iPhone 4's, and an iPad 3). The basic sympton on the desktop is that iTunes itself frequently freezes (Option-Command-Esc reveals "Application Not Responding") and requires a force quit.   As soon as I turn OFF iTunes Match, this symptom goes away. I can leave iTunes open for hours without any problems. As soon as I turn it back ON, then the problem comes back -- sometimes iTunes won't launch at all (crashes before bringing the UI up), and other times it's the same freeze that requires a force-quite. Quite frustrating.
On the iOS side of things, the situation isn't any better.   When I toggle on iTunes Match and then enable "Show All Music" in the Preferences of the iPhone, then I get any one of the two following scenarios:
A) The Music App simply won't load. It tries, goes to white, and crashes back to the home screen of my iPhone.
B) If I'm lucky, the Music app will launch and I can see my entire library in the cloud as intended. The problems start though when I go to actually download/play songs from the cloud. Typically, the songs will start playing but I will eventually get an error message that alerts me that there was "Problem Downloading Track". When I then go into the Download Que of the iTunes Store (again, still on the iPhone), it shows the entire list of songs that I had wanted to download and shows them at various stages of download completion -- even if they have actually completely played on the phone itself.   Sometimes they will time out and display the "problem downloading track/try again" status, and other times the progress bar sits at about 99% with a status of "Processing".
What's particularly strange about scenario B is that I've tried to download a variety of songs to different devices -- my wifes iPhone 4, my iPhone 4, an iPad, and a iPhone 4S that the person at the Genius Bar had me use as a tester.   When I tried the iPhone 4S at the genius bar, I was amazed at how fast it downloaded to the device. This had the genius bar guy wondering if it was a problem with my phone itself or with the iPhone 4 in particular.   Unfortunately he didn't have a spare iPhone 4 to test with so I had to go home and test with my wife's iPhone 4. Again, she had the same problem.   The status bar hangs at about 99% showing a status of "processing", even though I have completely listened to the track within the Music App. The same scenario happens on the iPad as well.
Okay, if you're with me so far: here's where things start to get REALLY strange....
On MY iPhone 4, when I run into problem A or B, the only fixable solution for me has been to go into Preferences and toggle OFF iTunes Match, completely shut down the phone, restart the phone, and then launch the Music App, at which point I can see the music that has loaded to my phone.    The kicker here is that even though I've turned iTunes Match OFF and completely powered down my phone, when I go into the Music app I can ALSO see my ENTIRE iTunes Match library, completely with cloud status icons.   It's as though I never turned off iTunes Match at all. In fact, I had to triple check my own preferences to verify that it was turned OFF, which it sure enough is.   I can even go and attempt to download songs, with various levels of success based on the problems above.
Now, on my WIFE's iPhone 4, when I run into problem A or B, I tried the same process in tandem with the phones side by side as I did the test -- turn iTunes Match OFF in Preferences, power down the phone, power up the phone, and launch the Music app.    However, on her phone, when this happens the Music App shows what is to be expected -- only the music that is on the phone itself.
Okay, there's a lot to digest here, but here's the synopsis: my phone and my wifes phones are behaving differently when displaying iTunes Match, with my phone appearing to completely disregard the status of the On/Off Toggle within Preferences-->Music, and my wifes phone behaving as it should, at least in terms of what it displays.   The download problems are present on each device and the iPad is also behaving like my wifes phone.
Given all of these inconsistencies and irregularities across devices and platforms -- MacBook Pro running Lion, separate iPhone 4's each running iOS 5.1.1, an iPad running iOS 5.1.1. and an iPhone 4S running iOS 5.1.1 - my suspicion is that:
A) I've got a corrupt iTunes library file residing in the cloud
or
B) iTunes Match is having a hard time reconciling my Apple ID across so many devices (possibly complicated by issue A)
The bottom line is that I have paid for iTunes Match and have never been able to use it successfully or with any predictability.
I'm wondering if anyone else has any symptoms that match any of this and/or have come across a corrupted file in the cloud and, if so, how to remedy the situation. Since it's in the cloud, I can't do anything about. I can't even see it. Most troubling.
Note:
When I went to the Genius Bar, they had me do a complete restore of the phone (not from backup) to elminate any corrupt files within the phone itself. Even that didn't solve the problem.   That's when he brought out the 4S phone to test on and we were both so shocked at how blazingly fast the songs downloaded, error-free. That phone was able to download 8 songs completely before one song downloaded to my phone sitting right next to it. Both on the same Apple Store network and both downloading the exact same tracks using my Apple ID and login.   While it's tempting to say that the 4S is faster than the 4, I don't think it's 8 times faster with download speeds over WiFi.   However, even if the speed/completion discrepancy is because the 4S is superior, it doesn't explain the mind-boggling disparity between my wife's phone and my phone -- both iPhone 4's and both running the same iOS.   Throw in the oddity of iTunes on Lion crashing whenever iTunes Match is on and this all seems to point to some corruption in the cloud that perhaps the 4S device is able to bypass...for whatever reason.
Please help. This is nuts.

Exactly same problem - any ideas - I get error message 14

Please help. Downloaded os x lion and went to genius bar about touchpad issues and now it wont reboot

ive tried safe mode, and been through page 52 - 3 of the manual but struggling to get the mbp on.
Please help!

Take it back to the genius bar.

Hi there, can anyone please help? Download itunes and it says The Itunes library .itl file is locked, or on a locked disk or you do not have write permission for this file.

Hi there, can anyone please help? Download itunes and it says The Itunes library .itl file is locked, or on a locked disk or you do not have write permission for this file.

Holding down the shift key while iTunes is opening. That will bring up the 'choose iTunes library' dialog. Select 'Choose LIbrary' from the choices and navigate to your music folder and iTunes music folder.
Or refer to this article:
iTunes for Windows XP: "Disk is locked" or "iTunes folder cannot be found" when installing or opening iTunes
http://support.apple.com/kb/HT1866

Please help my ipod disconnected from the Internet and wont reconnect and i did the right password

please help my ipod disconnected from the Internet and wont reconnect and i did the right password

- Do other devices still connect to the network?
- Does the iPod connect to other networks?
- Reset the iPod. Nothing will be lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on the router.
- Reset networks settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- iOS: Recommended settings for Wi-Fi routers and access points

Trying to download songs from Itunes store. Keeps saying unable to connect. I have tried from store on computer and on phone. Please help i have weddings to do and need these songs!!!!!!!!!!!!!!!

Trying to download songs from Itunes store. Keeps saying unable to connect. I have tried from store on computer and on phone. Please help i have weddings to do and need these songs!!!!!!!!!!!!!!!

Hey everybody Amazon.com works perfectly and no problems so Bye, Bye Itunes fix your junk *** program and ****** customer service telling me it's my computer and connection. Oh is that also why my phone can't download them either on a seperate cell network. Nice try garbage In the time it took for them to run me around i downloaded the songs i needed via Amazon.

Hi support please help me to sync my ipod and iphone 5 . Since i have installed new itunes version 12 , i am not able to sync to transfer data to my devices through itunes. I think there is some issue with tunes new version .kindly support ASAP. Ra

Hi support please help me to sync my ipod and iphone 5 . Since i have installed new itunes version 12 , i am not able to sync to transfer data to my devices through itunes.
I think there is some issue with tunes new version .kindly support ASAP.
Rachna khanna
[email protected]

you might need to buy a new cable from the apple store.

Please help cannot download itunes 10.5

i have been trying to update itunes to 10.5 but at the end of every installation it says there is a problem with this windows installer package. a program required for this install to complect could not be run ?
please help chris.

I found this fix and it worked for me:
"Control panel - add remove programs - right click apple software update - repair. then try install again - should work now."
Original location:
http://community.o2online.ie/t5/Apple/iTunes-10-5-released-on-apple-site/td-p/35 7818

HT1933 I follow these steps but it redirects to me to itunes and says "Your request produced an error [newNullResponse] please help an expensive app was purchased and wasnt supposed too!

I follow these steps but it redirects to me to itunes and says "Your request produced an error [newNullResponse] please help an expensive app was purchased and wasnt supposed too! I really need help asap

Use this Link to Contact iTunes Customer Service and request assistance...
Apple Support iTunes Store Contact Us

IPhone could not be activated because activation server is temporarily unavailable. this is now the third day and nothing improves please help. iTunes says my sim is locked but I can't unlock it

iPhone could not be activated because activation server is temporarily unavailable. this is now the third day and nothing improves please help. iTunes says my sim is locked but I can't unlock it

Generally this is a sign that the iPhone had previously been
hacked/modified/jailbroken and the update relocked it to the
original wireless carrier. If this is the case, only that wireless
carrier can unlock your iPhone. You must contact them to see
if they offer unlocking and if you qualify.
Where did you acquire this iPhone?
What wireless carrier did you use before this problem?
Does the app Cydia appear on your iPhone?
What does it say when you look at Settings=>General=>About=>Carrier?
Unauthorized modification of iOS
http://support.apple.com/kb/HT3743
If your iPhone has not been jailbroken, see the troubleshooting suggestions here:
http://support.apple.com/kb/TS3424?viewlocale=en_US

Please help, my iMac is running slow and plenty of memory available?

Please help, my iMac is running slow and plenty of memory available? I tried reading some of these forums to see what to do, I have already deleted all of my downloads that were stored in the downloads file. Not sure what to do next, I ran the etrecheck and here is the following info from the scan:
EtreCheck version: 2.2 (132)
Report generated 4/20/15, 2:55 PM
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Click the [Click to remove] links for help removing adware.
Hardware Information: ℹ️
    iMac (27-inch, Mid 2011) (Technical Specifications)
    iMac - model: iMac12,2
    1 2.7 GHz Intel Core i5 CPU: 4-core
    4 GB RAM Upgradeable
        BANK 0/DIMM0
            2 GB DDR3 1333 MHz ok
        BANK 1/DIMM0
            2 GB DDR3 1333 MHz ok
        BANK 0/DIMM1
            Empty
        BANK 1/DIMM1
            Empty
    Bluetooth: Old - Handoff/Airdrop2 not supported
    Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
    AMD Radeon HD 6770M - VRAM: 512 MB
        iMac 2560 x 1440
System Software: ℹ️
    OS X 10.10.2 (14C109) - Time since boot: 5:29:18
Disk Information: ℹ️
    ST31000528AS disk0 : (1 TB)
        EFI (disk0s1) <not mounted> : 210 MB
        Macintosh HD (disk0s2) / : 999.35 GB (872.44 GB free)
        Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
    OPTIARC DVD RW AD-5690H
USB Information: ℹ️
    Apple Inc. FaceTime HD Camera (Built-in)
    Apple, Inc. Keyboard Hub
        Apple Inc. Apple Keyboard
    Apple Inc. BRCM2046 Hub
        Apple Inc. Bluetooth USB Host Controller
    Apple Internal Memory Card Reader
    Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
    Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
    Mac App Store and identified developers
Adware: ℹ️
    Genieo, InstallMac Adware! [Click to remove]
    More adware files Adware! [Click to remove]
Problem System Launch Agents: ℹ️
    [killed]    com.apple.CallHistoryPluginHelper.plist
    [killed]    com.apple.CallHistorySyncHelper.plist
    [killed]    com.apple.cloudd.plist
    [killed]    com.apple.cmfsyncagent.plist
    [killed]    com.apple.coreservices.appleid.authentication.plist
    [killed]    com.apple.EscrowSecurityAlert.plist
    [killed]    com.apple.gamed.plist
    [killed]    com.apple.icloud.fmfd.plist
    [killed]    com.apple.Maps.pushdaemon.plist
    [killed]    com.apple.nsurlsessiond.plist
    [killed]    com.apple.printtool.agent.plist
    [killed]    com.apple.scopedbookmarkagent.xpc.plist
    [killed]    com.apple.security.cloudkeychainproxy.plist
    [killed]    com.apple.spindump_agent.plist
    [killed]    com.apple.telephonyutilities.callservicesd.plist
    15 processes killed due to memory pressure
Problem System Launch Daemons: ℹ️
    [killed]    com.apple.ctkd.plist
    [killed]    com.apple.icloud.findmydeviced.plist
    [killed]    com.apple.ifdreader.plist
    [killed]    com.apple.nehelper.plist
    [killed]    com.apple.nsurlsessiond.plist
    [killed]    com.apple.spindump.plist
    [killed]    com.apple.wdhelper.plist
    7 processes killed due to memory pressure
Launch Agents: ℹ️
    [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
    [running]    com.adobe.AdobeCreativeCloud.plist [Click for support]
    [running]    com.dced8a8837572b7b.agent.plist [Click for support]
    [loaded]    com.oracle.java.Java-Updater.plist [Click for support]
Launch Daemons: ℹ️
    [loaded]    com.adobe.fpsaud.plist [Click for support]
    [not loaded]    com.dced8a8837572b7b.daemon.plist [Click for support]
    [running]    com.dced8a8837572b7b.helper.plist [Click for support]
    [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
    [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]
    [loaded]    com.oracle.java.JavaUpdateHelper.plist [Click for support]
User Launch Agents: ℹ️
    [loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
    [loaded]    com.adobe.ARM.[...].plist [Click for support]
    [loaded]    com.adobe.ARM.[...].plist [Click for support]
    [failed]    com.citrixonline.GoToMeeting.G2MUpdate.plist [Click for support] [Click for details]
    [loaded]    com.genieo.completer.download.plist Adware! [Click to remove]
    [loaded]    com.genieo.completer.update.plist Adware! [Click to remove]
    [running]    com.google.Chrome.framework.plist [Click for support]
    [loaded]    com.google.keystone.agent.plist [Click for support]
    [failed]    com.webtools.update.agent.plist [Click for support] [Click for details]
User Login Items: ℹ️
    iTunesHelper    Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
    AdobeResourceSynchronizer    Application (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
    Dropbox    Application (/Applications/Dropbox.app)
    AdobeResourceSynchronizer    Application Hidden (/Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/Support/AdobeResourceSynchronizer.app)
    Google Chrome    Application Hidden (/Applications/Google Chrome.app)
Internet Plug-ins: ℹ️
    Default Browser: Version: 600 - SDK 10.10
    Flip4Mac WMV Plugin: Version: 3.0.0.85 BETA - SDK 10.7 [Click for support]
    AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 [Click for support]
    FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]
    AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]
    Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]
    Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]
    QuickTime Plugin: Version: 7.7.3
    iPhotoPhotocast: Version: 7.0
    SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]
    AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]
    JavaAppletPlugin: Version: Java 8 Update 40 Check version
User internet Plug-ins: ℹ️
    CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Click for support]
    Google Earth Web Plug-in: Version: 7.1 [Click for support]
Safari Extensions: ℹ️
    Omnibar Adware! [Click to remove]
    MacMin
3rd Party Preference Panes: ℹ️
    Flash Player [Click for support]
    Flip4Mac WMV [Click for support]
    Java [Click for support]
Time Machine: ℹ️
    Time Machine not configured!
Top Processes by CPU: ℹ️
         3%    AddressBookSourceSync
         3%    Google Chrome Helper(10)
         3%    Google Chrome
         2%    mdworker(5)
         1%    WindowServer
Top Processes by Memory: ℹ️
    729 MB    Google Chrome Helper(10)
    481 MB    kernel_task
    119 MB    Google Chrome
    115 MB    Mail
    74 MB    softwareupdated
Virtual Memory Information: ℹ️
    58 MB    Free RAM
    3.94 GB    Used RAM
    218 MB    Swap Used
Diagnostics Information: ℹ️
    Apr 20, 2015, 09:21:25 AM    Self test - passed

So I looked up the info on OWC as suggested and found the correct memory to upgrade but not sure how much to get and which option? I wanted to know how much space I have available to upgrade so I don't buy something that's more than what can be used. I'm not sure if I need 4GB or 8GB of ram? Also there are two options with every memory choice for instance:
8.0GB PC3-10600 1333MHZ SO Kit (4GB + 4GB) w/Lifetime Limited Warranty
Same Day
$78.79
8.0GB PC3-10600 SO-DIMM 204 Pin w/Lifetime Limited Warranty
Same Day
$82.79
Not sure what the difference is in the two and which I would need to purchase? Thank you for all your help!

I have problem with previous billing purchase,now i cant change my credit card because my previous credit card was closed,and there in none selection between the visa mastercard and amex,please help i want to to purchase,and change credit card

please help me i already input another card and the securitycodes but the device said for assistance,contact iTunes Support at www.apple.com/support/itunes/ww/.
it doesnt help at all please help me
i want to purchase and change credit card

This is a user-supported forum. You are talking to other users here, not Apple. As the advice suggested, contact iTunes Customer Support at: http://www.apple.com/support/itunes/contact/

Please help, itunes wont synch with my itouch

after a recent update for my itunes, my itouch would not synch with itunes. i attempted to install and reinstall itunes. then it wont even charge my itouch.
at this stage, whenever i open itunes, this error message pops up "registry settings used bythe itunes driver for importing and burning CDs and DVDs are missing . This can happen as a result of installing ther CD burning softwares. Please reinstall Itunes".
i tried just uninstalling and installing Itunes.
then i tried uninstalling Itunes and other itunes relating programs (Bonjour, apple software updater, quicktime, etc) the recommended methd on this web site
but this doesnt change anything.
then recently i tried, going to my C hardrive and find GearAspiwdm.inf, then right click then install them.
and also, downloading the Gear drivers installation x86 x64.
then i nolonger get the error message but my itouch still wont synch....
i know this is a long question but if u take a minute of your time to read this, i will be very appreciated. thanks a lot really

whenever i open itunes, this error message pops up "registry settings used bythe itunes driver for importing and burning CDs and DVDs are missing . This can happen as a result of installing ther CD burning softwares. Please reinstall Itunes".
I'd start with the following document, with one modification. At step 12 after typing GEARAspiWDM press the Enter/Return key once prior to clicking OK. (Pressing Return adds a carriage return in the field and is important.)
iTunes for Windows: "Registry settings" warning when opening iTunes

Please help I've lost the question and answer confidential My Account

Please help I've lost the question and answer confidential My Account

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page should let you reset them : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

Please help! can't uninstall photoshop and bridge... I've ended my subscription and I don't need it anymore

Please help! can't uninstall photoshop and bridge... I've ended my subscription and I don't need it anymore

Hi,
Please refer to the help document below to uninstall the apps:
Creative Cloud Help | Download, install, update, or uninstall apps
In case of any error message, please specify or paste a screenshot.
Regards,
Sheena

Please help : itunes download disconnect my internet and TV box !

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