PLEASE HELP ITUNES IS DRIVING ME MAD :(

I have just got an Ipod Nano for xmas, and am trying to install some tunes on it.
I have installed Itunes on my Laptop, i try to connect to store and just get the accessing Itunes store bar across the top and it goes no further?? please help as this is driving me around the bend
Thanx in advance

Hello, nikkihutchins10.  
Thank you for visiting Apple Support Communities.  
I understand that you are attempting to reset your Apple ID password.  I would try resetting your password via answering the security questions instead of sending the email.  The first article will walk you through that process.  If you are still unable to reset your Apple ID password, see the steps in the second article.  
If you forgot your Apple ID password 
Contact Apple for help with Apple ID account security
Cheers, 
Jason H.  

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