Please help. iTunes says to restore phone but then an error occurs while..
When I plug in my phone to my computer, it tells me it cannot read the phone and that I need to restore my phone. I press ok and then restore and it finishes extracting the software but ends there and another window pops up and says iTunes cannot restore iPhone "iPhone" error -18.
I cannot update any songs onto my phone or change any media on it because I cannot sync it. Please help me.
Oh, and one more. Whenever I try to play a song or video at a random part in the song/video the audio will stop for five seconds and then it will switch to next song in playlist or exit out of that video. If you fastforward past that 5 second time period for each song (each song has a different place where it stops) you can listen to the rest of the song. I have tried restarting my phone and reinstalling iTunes but nothing seems to work. AND its not just this particular phone. This is a replacement because my old one wouldn't turn on but before that problem occured this audio problem was still existing.
Thank you
Assuming you have not unlocked or otherwise hacked the phone with 3rd party software check the following:
1. You are using a USB 2 port and not USB 1.1
2. You connect directly to a USB port on the computer, and not to a USB hub.
3. You are not running Vista 64 bit.
4. You are using iTunes v 7.5
If you pass all of these try a Recovery. Reboot your computer, launch iTunes, then hold the HOME button while putting the phone in the cradle. Continue to hold the Home button until the phone displays a message saying it is in Recovery mode. Then wait until you get an error or it finishes restoring. DO NOT remove the phone from the cradle before one of these two events happens.
If it still doesn't work take it to an Apple store or call Apple support.
Similar Messages
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iPhone could not be activated because activation server is temporarily unavailable. this is now the third day and nothing improves please help. iTunes says my sim is locked but I can't unlock it
Generally this is a sign that the iPhone had previously been
hacked/modified/jailbroken and the update relocked it to the
original wireless carrier. If this is the case, only that wireless
carrier can unlock your iPhone. You must contact them to see
if they offer unlocking and if you qualify.
Where did you acquire this iPhone?
What wireless carrier did you use before this problem?
Does the app Cydia appear on your iPhone?
What does it say when you look at Settings=>General=>About=>Carrier?
Unauthorized modification of iOS
http://support.apple.com/kb/HT3743
If your iPhone has not been jailbroken, see the troubleshooting suggestions here:
http://support.apple.com/kb/TS3424?viewlocale=en_US -
when attempting a restore, as suggested, to try and fix a week wifi signal on my iphone 5 I got past the point where the sopftware was extracted from my phone but then an error message appeared saying that the phone could not be restored becase of an unknown error (3014). I have tried about 20 times to make it work after trying a number of suggestions I have seen online. My phone gives me know response accept showing a picture of the cable and the itunes symble an the screen permanently - please help
Hello JD_NINJA,
Thanks for using Apple Support Communities.
Error 9006 when restoring your iOS device indicates that there is security software on your computer which is preventing connection to the Apple server or your device. To troubleshoot this issue please follow the directions below.
Check your security software
Related errors: 2, 4, 6, 9, 1611, 9006. Sometimes security software can stop your device from communicating with either the Apple update server or with your device.
Check your security software and settings to make sure that they aren't blocking a connection to the Apple servers.
Get help with iOS update and restore errors - Apple Support
When restoring your iPhone, please make sure to follow the directions in the link below to properly restore.
Restore your device from an iCloud or iTunes backup - Apple Support
Take care,
Alex H. -
I just updated my iPod to iOS 6 and now it won't connect to iTunes, and iTunes says to restore it, but if I restore it I will lose all of my data. What do I do?
Uhless this program will get the iPod out of recovery mode you will have to restore via iTunes.
RecBoot: Easy Way to Put iPhone into Recovery Mode -
My iphone is Disabled and says to connect to itunes, i did the whole restore thing but then an error pops up and says' sorry we cannot restore the iphone 'iphone'" ... What do i do?
Use recovery mode, you might need to do it a few times.
http://support.apple.com/kb/HT1808 -
ITunes could not restore the iphone because an error occurred -1
Hello,
After upgrade an iPhone 4 to os 5.1, I can't restore the backup : while restore I get the error iTunes could not restore the iphone because an error occurred -1. I tried to reset the iPhone, but it restores alwayds whit os 5 and not 4. Each time I connect the iPhone, il runs un recovery mode, but recovery fails with error -1.
Any help ?
ThxHi i had faced the similar issue but i could resolve easily. I followed the following steps:
1. Restarted my laptop.
2. Restarted my iphone
Re-connected my iphone to laptop, opened iTunes and iTunes automatically asked for "Restore from Backup".
I selected the option and it worked.
You can also refer to following urls:
1. http://support.apple.com/kb/ts2529
2. Check for Resolution step and click the line "how to restart your ios device"
Hope it helps. -
while updating the older version iTunes to latest one it shows "a network error occurred while attempting to read from the file: C:\windows\installer\iTunes64.msi. pls help on this matter to connect my i5 to PC. Thanks in advance
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time? -
I had to change my hard drive in my MBP 15". I use Time Machine on a Time Capsule for backup. I am booting up my laptop with a bootable USB key. I have partitioned my new hard drive (bigger than the old one) and named it Macintosh HD (same as the old one). I select the option to restore from Time Machine Backup. I select one of my latest backup....select my destination drive...the restore process starts but stop within minutes with the following message. "An error occurred while adding a recovery system to the destination disk" It then prompts me to restart....
I need your help...what can it be.
ThanksI've encountered this issue when the Time Machine was encrypted with FileVault.
Article: HT4718
Additional Information
Please note that OS X Recovery must be present on the computer's startup volume in order to use FileVault 2. Using RAID partitions or a non-standard Boot Camp partition on the startup disk may prevent OS X from installing a local Recovery system. See "OS X: Some features of Mac OS X are not supported for the disk (volume name)" for more information.
What seems to work, is reinstalling the OSX from the internet, and then using migration assistant to pull the user from the time machine backup external when logged into a temporary administrator user to move the original user back over.
Perhaps if you're stubborn, what would work is the following from the same article:
What to do if the installer warns that no Recovery System can be created
Some disk partition configurations may result in the OS X installer reporting that it could not create a Recovery System. In these situations, even if you are permitted to continue the install, you may want to quit the installation and create an external, bootable OS X hard drive with a Recovery System, first. You can continue your OS X upgrade on your computer's startup drive after creating an external Recovery System.
Your storage device must have at least 13 GB available (after formatting) to install OS X Lion or later and a Recovery partition.
These steps erase and reformat the storage device. This article instructs you on setting up a storage device to use the GUID partition scheme and the Mac OS Extended (Journaled) format, which are required to install OS X and a Recovery partition on your external storage device. You should back up any important files that are on the device to a different drive.
This procedure installs a version of OS X that is compatible with the Mac it was created with. Using this OS X system with a different Mac model may produce unpredictable results.
Your computer's serial number is sent to Apple as part of this process to help authenticate your request to download and install OS X Lion.
All of this information was collected by browsing through the public articles on the Apple Support website. -
I am trying to back up my imac using an external storage: My passport Studio 1TB. Each time it trys to back up Time machine says: Unable to complete back up. An error occurred while creating the backup folder. Does anyone know how I can fix this problem? Thanks
Plowie,
Do a search in Discussions, "An error occurred while creating the backup folder."
Many of us are having this problem and no fix has been offered, that I could find.
Unless you call "eject the external HDD; turn off; turn back on" a fix. That's what I have to do every 2 or 3 days; I even have to "force eject", with the concomitant warning message that you could lose data, etc. -
Please help itunes saying sim card not activated on this phone :(
i visted the apple store today my phone comes up with the screen saying plug into itunes when i tried that on my own laptop it wont find the phone just comes up saying sim not activated but when the guy plugged it into the stores laptop my phone worked and came back on as normal and he said just need to restore the settings so when i went on to my laptop it is coming up saying sim not acctivated again and with screen saying plug into itunes cant make phone call or texts so annoying any1 any ideas? guy did say could be the anti virus on the laptop stopping the proccess xx
yes i tried that aswell and comes up with no sim card detected on this phone!! my parents have taken it to try on another computer could be just my laptop that is the problem
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ITunes fails to restore phone in recovery mode "Error 4013"
Here is the deal, iPhone 5 was working all day today, then battery died and when I got home, I plugged it in, but it never powered up!
I hooked to my MacBook and did a hard reset and while holding down the home bottom, I plugged the USB in, iTunes has detected the iPhone in recovery mode, so I go into the restoring it process, iTunes extracts the software and starts looking for the iPhone, but never finds it. I'm outta warranty, please help!
Error 4013Check USB connections
Related errors: 13, 14, 1600-1629, 1643-1650, 2000-2009, 4000, 4005, 4013, 4014, 4016, “invalid response,” and being prompted to restore again after a restore completes.
If there’s an issue with the USB port, cable, dock, or hub, or if the device becomes disconnected during restore, try troubleshooting the USB connection, then troubleshooting your security software.
To narrow down the issue, you can also change up your hardware:
Use another USB cable.
Plug your cable into a different USB port on your computer.
Try a different dock connector (or no dock).
Add (or remove) a USB hub between your device and computer.
Connect your computer directly to your Internet source, with no routers, hubs, or switches.
If you checked your connections and are still seeing the error message, check for hardware issues. -
HT4972 itunes could not restore the iphone because an error occurred
Attempting to update wife's 3GS to latest iOS 5.1.1... update downloaded in iTunes... iPhone backed up as far as I can tell apps, contacts and everything like pictures and stuff... system was pushed to the firmware/software update up until the point of restoring from the backup all of the above files that should've been stored... an error message as in the SUBJECT line pops up and then next dialog is error code (-1).
iTunes shows that a 'new' iPhone has been attached and the options are to setup a new iPhone or restore from backup... i try selecting the desired phone backup from the drop down (listed are two phones labeled as phone #1 - mine, #2-hers)... error occurs everytime... haven't tried choosing my phone. I'm hoping the phone isn't bricked at this point as it's sitting with the Apple icon on screen and that's it.
Any help would be appreciated rather than having to go to the 'Genius'es at an Apple store that never seem to be any help at all.
JDRR-NTx, a presently unsatisfied Apple customer :^(Hi i had faced the similar issue but i could resolve easily. I followed the following steps:
1. Restarted my laptop.
2. Restarted my iphone
Re-connected my iphone to laptop, opened iTunes and iTunes automatically asked for "Restore from Backup".
I selected the option and it worked.
You can also refer to following urls:
1. http://support.apple.com/kb/ts2529
2. Check for Resolution step and click the line "how to restart your ios device"
Hope it helps. -
Itunes could not restore the iphone because an error occured???
Please help in restoring iphone.. i can see only loading page but not going to Home screen.
We need a lot more information. What is the error message (including the error number)? What is your computer and operating system? Are you connecting the phone to a USB port on your computer or a hub (it should not be a hub)? Have you disabled your antivirus and firewall? Is the phone jailbroken? Has the computer you are using ever been used to jailbreak any iOS device (not just the phone with the problem)?
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It won't give me any more details, how do i find out where the problem is?
I've been doing more research on this, i downloaded the time machine buddy and this is what i got.
Starting standard backup
Backing up to: /Volumes/Time Machine Backups/Backups.backupdb
Event store UUIDs don't match for volume: Macintosh HD
Node requires deep traversal:/ reason:kFSEDBEventFlagMustScanSubDirs|kFSEDBEventFlagReasonEventDBUntrustable|
I'm not seeing info on this error anywhere. -
Hello, I've just bought a Mac compatible Passport Air external hard drive, which is supposed to be compatible with the OS I am using (Mountain Lion) but I keep getting an error message saying Unable to complete backup. An error occurred while creting the backup folder. I've tried all the help suggestions, but nothing with this actual message comes up - it appears to be partititioned correctly etc, so don't know what I'm doing wrong - any help would be greatly appreciated thank you.
Were you not plugged in via USB to begin with?
I would recommend performing some resets just to be on the safe side. Unplug the external HD, and try these steps:
http://support.apple.com/kb/HT3964
http://support.apple.com/kb/HT1379
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