Please Help! ITunes Store Error -9808
I just got a new Ipod Classic today and downloaded Itunes. I put some CD's on it, previewed songs, and browsed podcasts, etc. I then decided I wanted to download a few songs and was going to make an account, however, Itunes won't let me. I keep getting the message:
We could not complete your itunes store request. An unknown error occured. (-9808). There was an error in the iTunes store please try again later. At first I thought it would have been because there were so many people on because it was Christmas but it is now past one o'clock.(4 east coast) I am just really confused and want to download music. If anyone can tell me what this means or even better have a solution to fix it I would really appreciate it.
I've been having the same problem, looked a bit further on the discussion board and someone mentioned to check that your date and time was set correct, I was certain mine was but when I checked for some reason the time was correct but the date was the 26th Jan 2008, so changed it to the coreect date 26th Dec 2007 and it started working straight away, didn't even need to restart or re install anything, hope this works for you.
Similar Messages
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ITunes store error -9808, can't purchase music or sign in
For a while now, every time I've used the iTunes store, a message comes up saying an unknown error occurred (-9808). It won't let me sign in or download anything. I'm downloading a more recent version of iTunes right now, but I don't think that's the problem. I can't find help for this on the support site. Help! D:
Error 9808 can usually be resolved by adjusting your Internet Options. Try the steps in this article:
iTunes for Windows could not establish a secure connection to the iTunes Store
http://support.apple.com/kb/TS1470 -
Itunes store error (9808) please help
I am trying to access my itunes account on itunes to buy the software update for my ipod touch, but when I try to sign in it tells me there was an error (9808) and i cannot buy anything now, if you could help me it would be much appreciated!
DrewTry the solutions listed on this website.
http://soccerislife8.wordpress.com/2008/02/09/itunes-error-9808/
Hope that solves your problem -
Please can someone get back to me about why i can't sign in to the itunes store... I am getting an error saying. We could not complete your itunes store request. An unknown error occurred (-9808). Thanks
Message was edited by: Lydiat2006Lydia, this is the most comprehensive thread on this. Many are experiencing it, to include me.
http://discussions.apple.com/thread.jspa?messageID=5409982 -
SOMEONE PLEASE HELP - ITUNES STORE CLOSES ITUNES COMPLETELY
HELP ME PLEASE. I am trying to be calm but after a month and a half am feed up. When I click on the scroll bar for the itunes store, it says accessing store and then the itunes program closes completely, no warning or error messages, just disappears. GONE. I then have to double click on itunes to open the whole program again. Cannot access the store at all. If no one can help me fix this, is there another online music store that people can use?
PLEASE !!!!!!!!!!!!!!!!
ps- diagnostics says its connected to the itunes store.None of that stuff has changed at all, the only thing was that i downloaded the new itunes......
Many antivirus/antispyware and privacy filter software will treat an upgrade as a completely new program, so it's possible that something you have on your system is shutting down iTunes.
When i get home tonight i will try another unistall and install.
Make sure you follow Bugie's tips for doing a thorough uninstall. I don't remember if Bugie includes this, but you'll want to make sure you do the following to be sure the old QuickTime installation is completely removed:
1. On the Start menu, click My Computer (or double-click My Computer on the Desktop).
2. In My Computer, open Local Disk.
3. Open Program Files.
4. Right-click on the QuickTime folder and click Delete from the shortcut menu.
5. Navigate to C:\Windows\system32\.
6. Remove the files QuickTime.qts and QuicktimeVR.qtx.
Do you know how i can get ahold of apple to help me with this?
Apple doesn't provide free phone support for iTunes for Windows. You can get paid support by calling their tech support number, but I doubt you'll get better advice than you will from people in these forums.
Good luck. -
Can't connect to iTunes store, error -9808
Around two days ago, I noticed that I couldn't connect to the iTunes Store via iTunes and the problem has been persisting. A pop-up box showing the message 'Error -9808' will usually pop up. The iTunes diagnostic tool shows a red cross next to the line which says 'Secure link to Store'.
I'm running Windows Vista on a HP G7000 laptop and I have Nod32 installed.
I've scoured the internet for various tips on how to miraculously make it connect, but to no avail. I've deleted both of the iTunes preferences .xml files that was recommended. I've rebooted my machine countless times. I've checked Windows Firewall to see that iTunes is a listed exceptance, my router settings aren't conflicting nor is my anti virus software. I've tried the Automatic Detection of LAN settings or something in Internet Options. I've changed the security settings to SSL 3.0 and TLS 1.0 and I've also unchecked the box that says Check for server's revocation certificate. I've flushed my DNS cache again and again.
Nothing has worked.
I don't know if there is problem with the Store or something wrong my end, but any help on the situation would be greatly appreciated.Ugg.
Withing minutes of posting this thread I fixed the problem.
My hosts file. -
Itune store error 9808 message
What does error 9808 means when itune failed to excess the itune store?
Hi...
Error 9808: This alert is often caused by a perceived security issue due to higher than expected security settings.
Check your computer's date, time, and time zone. If they are not correct, correct them.
Configure your Internet Options in Windows as described above.
If the issue persists, or the changes made to Internet Options revert after restarting your PC, then the issue is likely caused by out of date or incorrectly configured security software. Follow the steps in iTunes for Windows: Troubleshooting security software issues to resolve the issue.
See: Specific Conditions & Alert Messages here > iTunes: Advanced iTunes Store troubleshooting -
I get a message that says, the required operation requires elevation <run as administrator>. I am the owner of this laptop and I have administrative authority, why does this show and how can I fix this. Itunes store is the ONLY program I am having trouble with.Very , very frustrating.!!!!!!!!!!!!
I will assume you're using Windows Vista-7:
Try these steps instead:
1 Click start, and in the start menu search, type "cmd" (without the quotes) DO NOT PRESS ENTER!
2. Right click the "cmd" search result
3. Click "Run as Administrator"
4. If you get a pop up message, click yes or continue
5. Type the command in the window as you did above.
In an effort to try to prevent programs from messing with your computer, programs don't run under your administrator account unless you tell them to or they ask. This gives the Administrator (elevated) privelleges that you need. -
My iTunes card won't redeem and when I try to it comes up with this "The gift certificate or prepaid card code you entered has not been properly activated. Please contact iTunes Store costumer support for assistance" can anyone help me?
Is the store that you bought the card from nearby so that you can try going back and asking if they can activate the card properly ? If it's not, or if they can't/won't activate, then you will need to do as the message says and contact iTunes Support (these are user-to-user forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then iTunes Cards And Codes (you will probably need to give them images of the front and back of the card, and possibly its receipt)
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When starting Window XP on my laptop (which was connected, in the past, in a wi-fi network now no more available) appears immediatly this allert: "iTunes Helper was not installed correctly. Please reinstall iTunes. ERROR 7."
Reistallation of older or up to date iTunes versions is impossible because: "Installation package iTunes.msi is located on a network resource not available" and because "It is impossible to remuove thew previous verson of iTunes. Impossible fto find the path."
Someone can help me ???
Thank,
GeraldTake a look at iTunes for Windows: "Error 7" message when opening iTunes. Perhaps your .NET Framework needs a repair.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2 -
My intunes stopped leting me connect my ipod or nconnect to the itunes store. So I uninstalled itunes and all apple software an tried reinstalling several times. After each instal I get the following error message.
"iTunes was not installed correctly. Please reinstall iTunes."
error 7 (windows error 126)iTunes for Windows: "Error 7" message when opening iTunes
For error 126: http://support.microsoft.com/kb/959077 -
My Toshiba laptop just recently started showing the the following error message when I try to open iTunes: " iTunes was not installed correctly. Please reinstall iTunes. Error 7 (Windows error 998)". I did what was requested and reinstalled iTunes, but still get this error message. Help!
b noir I never got any message about an entry point
Many thanks. If we're looking at a "naked" Error 7, I'd start with box two in the following user tip:
Troubleshooting issues with iTunes for Windows updates -
iTunes was not installed correctly. Please reinstall iTunes. Error 7 (Windows error 5). I have uninstalled in correct order and reinstalled but still getting same error message. Any help??
Take a look at iTunes for Windows: "Error 7" message when opening iTunes. Perhaps your .NET Framework needs a repair.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2 -
Did latest update for itunes and now can't open Itunes. Get pop of :itunes was not installed correctly.Please reinstall itunes. Error 7 (Windows Error 126). Have reinstalled various times and still can't open itunes. Please help.
Repair Apple Application Support.
START/CONTROL PANEL/PROGRAMS N FEATURES/highlight APPLE APPLICATION SUPPORT, then click the REPAIR button -
Like I said, I often play iOS games on my iPhone 4S in my spare time. Sometimes, if the game is good enough, I will attempt to make an IAP (In-App Purchase). Sometimes, I have no trouble with this. Other times it will say: "Unable to complete transaction at this time. Please contact ITunes Store Support. I primarily use a prepaid credit card by AMEX called Bluebird. I always make sure that I have plenty of funds available in it. For instance, tonight, it has roughly $200 stored. So I try to make an IAP for $10 and it works fine. Later I make another for $15, no trouble there either. Then I try to make a purchase on the same game for $2.99 and it gives me that error message.
This has been happening on and off for the past 3-4 weeks only. Every few days it happens, I contact the iTunes Store Support, and sometime in the next 24-72 hours they get back to me. They then apologize for the inconvenience and fix the problem. But the main problem is that their fix seems to be only temporary. It happens irregardless of how much money I have available on my card. I've even had it happen when I had just redeemed a. $50 iTunes gift card and was trying to make a $5 purchase. It doesn't seem to matter if I've spent a little bit or a lot of money that day. It doesn't care for which game I am purchasing the IAP. TThis never happened to me before a month ago. Now it won't stop. And it is incredibly frustrating that it seems to happen for no rhyme or reason out of the blue. Then I'm stuck waiting on the support staff to get back to me for the next few hours to few days, depending on the day.
Is this happening to anyone else? Does anyone have any ideas why this is happening? Or how can I prevent it from happening in the future. The support folks at Apple are nice, but I'm tired of emailing them every other day with the same problem. I'm sure they are quite tired of getting emails from me at the same frequency. Any assistance would be appreciated. Thanks in advance.
Nick
P.S. my Internet connection is working perfectly. No technical difficulties whatsoever other than the inability to make an IAP. Also, after it gives that unable to complete transaction message, I can no longer buy anything with my apple account until tech support fixes it. Any suggestions or ideas appreciated.Thank you Brian, but I just tried that, and it didn't work, I'm still getting the same messages.
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