Please help. Keep getting a conversion error when trying to convert a PDF to a .docx. Advice?

Sara,
Please see my answers in bold below.
What browser are you using? Try clearing the cache, or using a different browser. N/A
Are you converting from within Reader, or directly via the ExportPDF website. Within Reader.I disabled the OCR and this did not work either. Try converting from within Reader, and disable OCR as detailed in this document: How to disable Optical Character Recognition (OCR) when converting PDF to Word or Excel.
Are you on a networked computer? Make sure that there aren't any firewall/proxy settings that are preventing you from uploading files to the Internet. Not having problems uploading the file--that works fine.
Make sure the file is within the file-size limit of 100 MB. It is <40.
I get the error message, "File failed to be converted using Adobe ExportPDF online."
Thanks for your help in advance.

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Please help. Keep getting a conversion error when trying to convert a PDF to a .docx. Advice?

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