Please Help, Laptop Keep Crashing
My 17in Macbook Pro (Late 2011) has been crashing for the past few months. I took it to a certified Apple Retailer. They diagnosed the hard drive as the issue, I has it replaced with a new 250gb SSD. It worked great for about a week then started crashing again. Can someone help? I'lll also mention that I had the RAM upgraded about a year and a half ago, but this issue started a few months ago.
Here is the report I get when it crashes. It's a link to a google doc because I can't post the whole thing here...says "contains invalid characters"
https://docs.google.com/document/d/1eUPQ6iAPX0EVcgr4UAEkOjpz6VWc716eTYuYcrp79Yw/ edit?usp=sharing
I still would install the original RAM and see if there is a change.
Also run an Apple Hardware Test:
https://support.apple.com/en-us/HT201257
Note that an error free AHT is not definitive.
Ciao.
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There is probably some corruption in one or more of the files used by the junk filter. The following procedure thoroughly gets rid of all those files, so that Mail creates them anew:
1. Quit Mail if it's running.
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4. Locate DefaultCounts and move it to the Trash. This file keeps statistics about the number of messages that have been marked as junk, either automatically by the junk filter or manually by the user.
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Note: Messages in Junk folders with an .mbox suffix are stored locally, and will be lost forever as a result of doing steps 6 and 7. If there is a chance that you have legit messages there and you want to preserve them, move them to another mailbox in Mail first. If you cannot do that for some reason, move the folder to the Desktop (to be imported later), instead of to the Trash. Messages in Junk folders with an .imapmbox suffix are stored on the server and can be deleted blindly (Mail will rebuild those mailboxes automatically).
8. Open Mail. As a result of removing the rules file, the junk filter will be disabled now. You may want to either tell Mail to go offline immediately after opening it, or shut down the Internet connection before opening Mail, to prevent it from downloading anything until the junk mail filter has been enabled again.
9. Go to Mail > Preferences > Junk Mail, enable junk filtering, and configure it however you wish.
10. Go online again if you went offline in step 8.
If the above solves the problem and you don't have any rules you'd like to preserve or recreating them is not a daunting task, just delete the MessageRules.plist files that were moved to the Desktop and be done with it.
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Process: Safari [1009]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 8.0.2 (10600.2.5)
Build Info: WebBrowser-7600002005000000~1
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Safari [1009]
User ID: 502
Date/Time: 2014-12-24 10:02:01.672 +0700
OS Version: Mac OS X 10.10.1 (14B25)
Report Version: 11
Anonymous UUID: 75A73DC9-081B-0BD2-99C8-80A8B30F3744
Time Awake Since Boot: 830 seconds
Crashed Thread: 13
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000020
External Modification Warnings:
Thread creation by external task.
VM Regions Near 0x20:
-->
__TEXT 00000001049d5000-00000001049d6000 [ 4K] r-x/rwx SM=COW /Applications/Safari.app/Contents/MacOS/Safari
Application Specific Information:
Process Model:
Multiple Web Processes
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_malloc.dylib 0x00007fff95eff997 nano_size + 96
1 libsystem_malloc.dylib 0x00007fff95eff7c8 free + 61
2 libobjc.A.dylib 0x00007fff9a0a804c object_dispose + 54
3 com.apple.Foundation 0x00007fff91082768 -[NSConcreteData dealloc] + 118
4 libobjc.A.dylib 0x00007fff9a0c068c objc_object::sidetable_release(bool) + 236
5 libobjc.A.dylib 0x00007fff9a0a891f (anonymous namespace)::AutoreleasePoolPage::pop(void*) + 575
6 com.apple.CoreFoundation 0x00007fff91bb1272 _CFAutoreleasePoolPop + 50
7 com.apple.AppKit 0x00007fff92c48194 -[NSNib _instantiateNibWithExternalNameTable:options:] + 791
8 com.apple.AppKit 0x00007fff92c48236 -[NSNib _instantiateWithOwner:options:topLevelObjects:] + 143
9 com.apple.AppKit 0x00007fff9287ab87 -[NSViewController loadView] + 272
10 com.apple.Safari.framework 0x0000000104b2dba6 -[CombinedFavoritesGridViewController loadView] + 47
11 com.apple.Safari.framework 0x0000000104b2d873 -[CombinedFavoritesGridViewController initWithNibName:bundle:] + 259
12 com.apple.Safari.framework 0x0000000104d545cc -[StartPageViewController initWithBrowserContentViewController:] + 122
13 com.apple.Safari.framework 0x0000000104a8032d Safari::BrowserContentViewController::createStartPageViewControllerIfNeeded() + 65
14 com.apple.Safari.framework 0x0000000104a85dd6 Safari::BrowserContentViewController::goToStartPage(StartPageMode) + 112
15 com.apple.Safari.framework 0x0000000104af6caf -[BrowserWindowControllerMac _applyNewBrowserViewBehavior:usingReferenceBrowserContentViewController:] + 143
16 com.apple.Safari.framework 0x0000000104ae4ed2 -[BrowserWindowControllerMac windowDidLoad] + 3060
17 com.apple.AppKit 0x00007fff929394e7 -[NSWindowController _windowDidLoad] + 586
18 com.apple.Safari.framework 0x0000000104deecfe -[WindowController _windowDidLoad] + 43
19 com.apple.AppKit 0x00007fff929206a2 -[NSWindowController window] + 110
20 com.apple.Safari.framework 0x0000000104ae5053 -[BrowserWindowControllerMac showWindow:] + 66
21 com.apple.AppKit 0x00007fff929e5c0a -[NSDocument showWindows] + 93
22 com.apple.AppKit 0x00007fff929e4741 -[NSDocumentController openUntitledDocumentAndDisplay:error:] + 470
23 com.apple.AppKit 0x00007fff929e452c -[NSDocumentController newDocument:] + 36
24 com.apple.Safari.framework 0x0000000104adc7c0 +[BrowserWindowControllerMac reopen] + 256
25 com.apple.Safari.framework 0x00000001049eb67f -[AppController applicationOpenUntitledFile:] + 22
26 com.apple.AppKit 0x00007fff9291aa5a -[NSApplication _doOpenUntitled] + 424
27 com.apple.AppKit 0x00007fff92853b91 __58-[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:]_block_invoke + 252
28 com.apple.AppKit 0x00007fff92b5d389 __97-[NSDocumentController(NSInternal) _autoreopenDocumentsIgnoringExpendable:withCompletionHandler:]_block_invoke_3 + 140
29 com.apple.AppKit 0x00007fff92b5cd81 -[NSDocumentController(NSInternal) _autoreopenDocumentsIgnoringExpendable:withCompletionHandler:] + 798
30 com.apple.AppKit 0x00007fff926fbee6 -[NSApplication _reopenWindowsAsNecessaryIncludingRestorableState:registeringAsReady:completion Handler:] + 331
31 com.apple.AppKit 0x00007fff926fbc69 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 561
32 com.apple.AppKit 0x00007fff926fb6b5 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 244
33 com.apple.Foundation 0x00007fff91090458 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 290
34 com.apple.Foundation 0x00007fff910902c9 _NSAppleEventManagerGenericHandler + 102
35 com.apple.AE 0x00007fff9948f99c aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 531
36 com.apple.AE 0x00007fff9948f719 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 31
37 com.apple.AE 0x00007fff9948f623 aeProcessAppleEvent + 295
38 com.apple.HIToolbox 0x00007fff8f84037e AEProcessAppleEvent + 56
39 com.apple.AppKit 0x00007fff926f7d76 _DPSNextEvent + 2665
40 com.apple.AppKit 0x00007fff926f6e80 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 194
41 com.apple.Safari.framework 0x0000000104a54ad0 -[BrowserApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 246
42 com.apple.AppKit 0x00007fff926eae23 -[NSApplication run] + 594
43 com.apple.AppKit 0x00007fff926d62d4 NSApplicationMain + 1832
44 libdyld.dylib 0x00007fff9860c5c9 start + 1
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff93d6222e kevent64 + 10
1 libdispatch.dylib 0x00007fff8d40aa6a _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x00007fff93d61946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff90f564a1 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff93d61946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff90f564a1 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff93d61946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff90f564a1 start_wqthread + 13
Thread 5:: Dispatch queue: com.apple.Safari.iCloudTabs.keyValueStoreAccess
0 libsystem_kernel.dylib 0x00007fff93d5c56a semaphore_wait_trap + 10
1 libsystem_platform.dylib 0x00007fff91f21c5b _os_semaphore_wait + 16
2 libdispatch.dylib 0x00007fff8d411557 _dispatch_barrier_sync_f_slow + 597
3 com.apple.Safari.framework 0x0000000104b25372 __29-[CloudTabKeyValueStore init]_block_invoke + 869
4 libdispatch.dylib 0x00007fff8d40c323 _dispatch_call_block_and_release + 12
5 libdispatch.dylib 0x00007fff8d407c13 _dispatch_client_callout + 8
6 libdispatch.dylib 0x00007fff8d40b365 _dispatch_queue_drain + 1100
7 libdispatch.dylib 0x00007fff8d40cecc _dispatch_queue_invoke + 202
8 libdispatch.dylib 0x00007fff8d40a6b7 _dispatch_root_queue_drain + 463
9 libdispatch.dylib 0x00007fff8d418fe4 _dispatch_worker_thread3 + 91
10 libsystem_pthread.dylib 0x00007fff90f586cb _pthread_wqthread + 729
11 libsystem_pthread.dylib 0x00007fff90f564a1 start_wqthread + 13
Thread 6:: WebCore: IconDatabase
0 libsystem_kernel.dylib 0x00007fff93d61132 __psynch_cvwait + 10
1 com.apple.WebCore 0x000000010660b88b WebCore::IconDatabase::syncThreadMainLoop() + 411
2 com.apple.WebCore 0x00000001066089d9 WebCore::IconDatabase::iconDatabaseSyncThread() + 361
3 com.apple.JavaScriptCore 0x00000001057c0a9f ***::wtfThreadEntryPoint(void*) + 15
4 libsystem_pthread.dylib 0x00007fff90f582fc _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff90f58279 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff90f564b1 thread_start + 13
Thread 7:: com.apple.CoreAnimation.render-server
0 libsystem_kernel.dylib 0x00007fff93d5c52e mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff93d5b69f mach_msg + 55
2 com.apple.QuartzCore 0x00007fff99540d63 CA::Render::Server::server_thread(void*) + 198
3 com.apple.QuartzCore 0x00007fff99540c96 thread_fun + 25
4 libsystem_pthread.dylib 0x00007fff90f582fc _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff90f58279 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff90f564b1 thread_start + 13
Thread 8:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x00007fff93d5c52e mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff93d5b69f mach_msg + 55
2 com.apple.CoreFoundation 0x00007fff91be9b14 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation 0x00007fff91be8fdb __CFRunLoopRun + 1371
4 com.apple.CoreFoundation 0x00007fff91be8838 CFRunLoopRunSpecific + 296
5 com.apple.CFNetwork 0x00007fff93466d20 +[NSURLConnection(Loader) _resourceLoadLoop:] + 434
6 com.apple.Foundation 0x00007fff910d6b7a __NSThread__main__ + 1345
7 libsystem_pthread.dylib 0x00007fff90f582fc _pthread_body + 131
8 libsystem_pthread.dylib 0x00007fff90f58279 _pthread_start + 176
9 libsystem_pthread.dylib 0x00007fff90f564b1 thread_start + 13
Thread 9:
0 libsystem_kernel.dylib 0x00007fff93d61946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff90f564a1 start_wqthread + 13
Thread 10:
0 libsystem_kernel.dylib 0x00007fff93d61946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff90f564a1 start_wqthread + 13
Thread 11:
Thread 12:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x00007fff93d613f6 __select + 10
1 libsystem_pthread.dylib 0x00007fff90f582fc _pthread_body + 131
2 libsystem_pthread.dylib 0x00007fff90f58279 _pthread_start + 176
3 libsystem_pthread.dylib 0x00007fff90f564b1 thread_start + 13
Thread 13 Crashed:
0 libsystem_pthread.dylib 0x00007fff90f56695 _pthread_mutex_lock + 87
1 libsystem_c.dylib 0x00007fff906fab78 vfprintf_l + 28
2 libsystem_c.dylib 0x00007fff906f3620 fprintf + 186
3 ??? 0x000000010d90d5dc 0 + 4522563036
Thread 13 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x00007fff7cf8c1d8 rcx: 0x00007fff7cf8c1f0 rdx: 0x00000000000000a0
rdi: 0x00007fff7cf8c1f0 rsi: 0x00007fff90f56b14 rbp: 0x000000010d909e30 rsp: 0x000000010d909db0
r8: 0x000000010d911000 r9: 0x0000000000000054 r10: 0x0000000000000000 r11: 0x0000000000000206
r12: 0x00007fff7cf8b6b8 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
rip: 0x00007fff90f56695 rfl: 0x0000000000010246 cr2: 0x0000000000000020
Logical CPU: 3
Error Code: 0x00000004
Trap Number: 14
Binary Images:
0x1049d5000 - 0x1049d5fff com.apple.Safari (8.0.2 - 10600.2.5) <2225AE13-780E-3234-9A05-9DD6D94EE96C> /Applications/Safari.app/Contents/MacOS/Safari
0x1049de000 - 0x105317ff7 com.apple.Safari.framework (10600 - 10600.2.5) <70257BE2-5D89-3EAA-8863-269880160EEE> /System/Library/StagedFrameworks/Safari/Safari.framework/Versions/A/Safari
0x1057b6000 - 0x105cc9ff3 com.apple.JavaScriptCore (10600 - 10600.2.1) <ABEF8FB3-6DC5-3FCF-9B4A-1DF6411063B0> /System/Library/StagedFrameworks/Safari/JavaScriptCore.framework/Versions/A/Jav aScriptCore
0x105e35000 - 0x1060e9fff com.apple.WebKit (10600 - 10600.2.5) <11CA89A1-A002-3FEB-8046-B31E92003AED> /System/Library/StagedFrameworks/Safari/WebKit.framework/Versions/A/WebKit
0x1063c5000 - 0x1063c5fff com.apple.WebKit2 (10600 - 10600.2.5) <ED09F7D3-1F46-3925-8E11-D6AC3492658E> /System/Library/StagedFrameworks/Safari/WebKit2.framework/Versions/A/WebKit2
0x1063cf000 - 0x10650bffb com.apple.WebKitLegacy (10600 - 10600.2.5) <0A88D3D6-F5BA-30F4-9D09-87DF653759FC> /System/Library/StagedFrameworks/Safari/WebKitLegacy.framework/Versions/A/WebKi tLegacy
0x106604000 - 0x1075a9ff7 com.apple.WebCore (10600 - 10600.2.1) <628CB849-0E8D-3071-98A3-55E7D24087DF> /System/Library/StagedFrameworks/Safari/WebCore.framework/Versions/A/WebCore
0x10c5f2000 - 0x10c5f2ff5 +cl_kernels (???) <6B9E45B5-7FE3-4FAA-93CF-5FA77AA57F83> cl_kernels
0x10c5f6000 - 0x10c5f6fef +cl_kernels (???) <CEF76C1C-3578-45C0-8EA9-9F02C446A5D6> cl_kernels
0x10d32b000 - 0x10d411fef unorm8_bgra.dylib (2.4.5) <90797750-141F-3114-ACD0-A71363968678> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/ImageFormats/u norm8_bgra.dylib
0x10d5b8000 - 0x10d5c0fff com.apple.SyncedDefaults (2.0 - 212) <F74E6622-CD11-3714-848A-47A12A002930> /System/Library/PrivateFrameworks/SyncedDefaults.framework/SyncedDefaults
0x7fff647f8000 - 0x7fff6482e837 dyld (353.2.1) <4696A982-1500-34EC-9777-1EF7A03E2659> /usr/lib/dyld
0x7fff8c4d3000 - 0x7fff8c903fff com.apple.vision.FaceCore (3.1.6 - 3.1.6) <C3B823AA-C261-37D3-B4AC-C59CE91C8241> /System/Library/PrivateFrameworks/FaceCore.framework/Versions/A/FaceCore
0x7fff8c904000 - 0x7fff8c904fff com.apple.Accelerate.vecLib (3.10 - vecLib 3.10) <A48738CA-5B6F-3D14-97E9-2BFDFC3DCC06> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x7fff8ca6c000 - 0x7fff8ca8afff com.apple.frameworks.preferencepanes (16.0 - 16.0) <C763B730-D6BC-31D3-951A-898BB49C5A3E> /System/Library/Frameworks/PreferencePanes.framework/Versions/A/PreferencePanes
0x7fff8ca8b000 - 0x7fff8cd21ff7 com.apple.AOSKit (1.06 - 215) <432B31DE-50F3-3258-A462-A777C3B8184A> /System/Library/PrivateFrameworks/AOSKit.framework/Versions/A/AOSKit
0x7fff8cd22000 - 0x7fff8cdcaff7 com.apple.PackageKit (3.0 - 434) <B6C2831E-914D-3E5F-B0E9-A7079489A6FD> /System/Library/PrivateFrameworks/PackageKit.framework/Versions/A/PackageKit
0x7fff8cdcb000 - 0x7fff8ce18fff com.apple.ImageCaptureCore (6.0 - 6.0) <93B4D878-A86B-3615-8426-92E4C79F8482> /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCo re
0x7fff8ce19000 - 0x7fff8ce2dff7 com.apple.ProtectedCloudStorage (1.0 - 1) <52CFE68A-0663-3756-AB5B-B42195026052> /System/Library/PrivateFrameworks/ProtectedCloudStorage.framework/Versions/A/Pr otectedCloudStorage
0x7fff8ce2e000 - 0x7fff8ce33ff7 com.apple.MediaAccessibility (1.0 - 61) <00A3E0B6-79AC-387E-B282-AADFBD5722F6> /System/Library/Frameworks/MediaAccessibility.framework/Versions/A/MediaAccessi bility
0x7fff8ce34000 - 0x7fff8ce4eff7 libextension.dylib (55.1) <ECBDCC15-FA19-3578-961C-B45FCC994BAF> /usr/lib/libextension.dylib
0x7fff8ce4f000 - 0x7fff8ce86ffb com.apple.LDAPFramework (2.4.28 - 194.5) <4CFE8010-CE3F-35EC-90BA-529B74321029> /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0x7fff8ce87000 - 0x7fff8ce88fff libSystem.B.dylib (1213) <DA954461-EC6A-3DF0-8551-6FC810627627> /usr/lib/libSystem.B.dylib
0x7fff8ce89000 - 0x7fff8ce89fff com.apple.CoreServices (62 - 62) <9E4577CA-3FC3-300D-AB00-87ADBDDA2E37> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x7fff8cfbf000 - 0x7fff8d2f2ff7 libmecabra.dylib (666.1) <CAFBC813-4894-3352-9B22-FFF116773A06> /usr/lib/libmecabra.dylib
0x7fff8d2f3000 - 0x7fff8d2f4fff liblangid.dylib (117) <B54A4AA0-2E53-3671-90F5-AFF711C0EB9E> /usr/lib/liblangid.dylib
0x7fff8d2f5000 - 0x7fff8d300fff libcommonCrypto.dylib (60061) <D381EBC6-69D8-31D3-8084-5A80A32CB748> /usr/lib/system/libcommonCrypto.dylib
0x7fff8d301000 - 0x7fff8d306ff7 com.apple.ServerInformation (2.0 - 1) <020F4A0E-F1A2-38AE-8F2B-22200CF1FC82> /System/Library/PrivateFrameworks/ServerInformation.framework/Versions/A/Server Information
0x7fff8d307000 - 0x7fff8d307fff com.apple.quartzframework (1.5 - 1.5) <4944127A-F319-3689-AAEC-58591D3CAC07> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
0x7fff8d308000 - 0x7fff8d36dff7 com.apple.ids (10.0 - 1000) <12E5717E-8D63-3B70-BB46-A60AFB02CCAE> /System/Library/PrivateFrameworks/IDS.framework/Versions/A/IDS
0x7fff8d406000 - 0x7fff8d430ff7 libdispatch.dylib (442.1.4) <502CF32B-669B-3709-8862-08188225E4F0> /usr/lib/system/libdispatch.dylib
0x7fff8d431000 - 0x7fff8d442ff7 libsystem_coretls.dylib (35.1.2) <EBBF7EF6-80D8-3F8F-825C-B412BD6D22C0> /usr/lib/system/libsystem_coretls.dylib
0x7fff8d443000 - 0x7fff8d628ff3 libicucore.A.dylib (531.30) <EF0E7544-E317-3550-A962-6AE65E78AF17> /usr/lib/libicucore.A.dylib
0x7fff8d62c000 - 0x7fff8d657ff3 libarchive.2.dylib (30) <8CBB4416-EBE9-3574-8ADC-44655D245F39> /usr/lib/libarchive.2.dylib
0x7fff8d658000 - 0x7fff8d673ff7 libCRFSuite.dylib (34) <D64842BE-7BD4-3D0C-9842-1D202F7C2A51> /usr/lib/libCRFSuite.dylib
0x7fff8d6b8000 - 0x7fff8d713fff libTIFF.dylib (1231) <ACC9ED11-EED8-3A23-B452-3F40FF7EF435> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x7fff8d714000 - 0x7fff8d718fff libcache.dylib (69) <45E9A2E7-99C4-36B2-BEE3-0C4E11614AD1> /usr/lib/system/libcache.dylib
0x7fff8d719000 - 0x7fff8d71bff7 libsystem_sandbox.dylib (358.1.1) <DB9962EF-8898-31CC-9B87-E01F8CE74C9D> /usr/lib/system/libsystem_sandbox.dylib
0x7fff8d71c000 - 0x7fff8d80eff7 libiconv.2.dylib (42) <2A06D02F-8B76-3864-8D96-64EF5B40BC6C> /usr/lib/libiconv.2.dylib
0x7fff8d80f000 - 0x7fff8d953ff7 com.apple.QTKit (7.7.3 - 2890) <6F6CD79F-CFBB-3FE4-82C6-47991346FB17> /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
0x7fff8d954000 - 0x7fff8d9affff com.apple.QuickLookFramework (5.0 - 675) <D71CD23B-643B-341B-A890-57FE099B36C7> /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook
0x7fff8d9b0000 - 0x7fff8d9fdff3 com.apple.print.framework.PrintCore (10.0 - 451) <3CA58254-D14F-3913-9DFB-CAC499570CC7> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
0x7fff8d9fe000 - 0x7fff8da09ff7 libcsfde.dylib (471) <797691FA-FC0A-3A95-B6E8-BDB75AEAEDFD> /usr/lib/libcsfde.dylib
0x7fff8da0a000 - 0x7fff8da59ff7 com.apple.opencl (2.4.2 - 2.4.2) <6AE26E08-6EFC-3E1B-B202-EFA9C3E5B9D4> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x7fff8da99000 - 0x7fff8daaaff7 libz.1.dylib (55) <88C7C7DE-04B8-316F-8B74-ACD9F3DE1AA1> /usr/lib/libz.1.dylib
0x7fff8daba000 - 0x7fff8dac2fe7 libcldcpuengine.dylib (2.4.5) <DF810F9A-1755-3283-82C3-D8192BCD8016> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/libcldcpuengin e.dylib
0x7fff8dac3000 - 0x7fff8dae6fff com.apple.Sharing (328.3 - 328.3) <FDEE49AD-8804-3760-9C14-8D1D10BBEA37> /System/Library/PrivateFrameworks/Sharing.framework/Versions/A/Sharing
0x7fff8dbdb000 - 0x7fff8dc69ff7 com.apple.CorePDF (4.0 - 4) <9CD7EC6D-3593-3D60-B04F-75F612CCB99A> /System/Library/PrivateFrameworks/CorePDF.framework/Versions/A/CorePDF
0x7fff8dcd9000 - 0x7fff8dd2cffb libAVFAudio.dylib (118.3) <CC124063-34DF-39E3-921A-2BA3EA8D6F38> /System/Library/Frameworks/AVFoundation.framework/Versions/A/Resources/libAVFAu dio.dylib
0x7fff8dd5b000 - 0x7fff8dd6dff7 com.apple.ImageCapture (9.0 - 9.0) <7FB65DD4-56B5-35C4-862C-7A2DED991D1F> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x7fff8dfe1000 - 0x7fff8e0b3ff7 com.apple.PubSub (1.0.5 - 65.39) <9A915B29-496B-3653-B450-EB1B6EF2BBD7> /System/Library/Frameworks/PubSub.framework/Versions/A/PubSub
0x7fff8e0b4000 - 0x7fff8e0f1ff3 com.apple.bom (14.0 - 193.6) <3CE5593D-DB28-3BFD-943E-6261006FA292> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
0x7fff8e0f2000 - 0x7fff8e157fff com.apple.framework.internetaccounts (2.1 - 210) <DC8D9230-B7C8-3100-8B2F-399B51A4483A> /System/Library/PrivateFrameworks/InternetAccounts.framework/Versions/A/Interne tAccounts
0x7fff8ea90000 - 0x7fff8ea9bfdb com.apple.AppleFSCompression (68.1.1 - 1.0) <F30E8CA3-50B3-3B44-90A0-803C5C308BFE> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression
0x7fff8ea9c000 - 0x7fff8eaa5fff libGFXShared.dylib (11.0.7) <EC449E3A-D9D2-3494-8B6C-DEB7B11EEDAB> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
0x7fff8eb3f000 - 0x7fff8f068ff7 com.apple.QuartzComposer (5.1 - 325) <2007FD9E-A5CF-361E-A7DD-ACAF976860AD> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzCompose r.framework/Versions/A/QuartzComposer
0x7fff8f069000 - 0x7fff8f06affb libremovefile.dylib (35) <3485B5F4-6CE8-3C62-8DFD-8736ED6E8531> /usr/lib/system/libremovefile.dylib
0x7fff8f072000 - 0x7fff8f08bfff com.apple.openscripting (1.4 - 162) <80DFF366-B950-3F79-903F-99DA0FFDB570> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x7fff8f08c000 - 0x7fff8f08cfff com.apple.Accelerate (1.10 - Accelerate 1.10) <227E2491-1DDB-336F-BF83-773CECEC66F1> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x7fff8f08d000 - 0x7fff8f0bfff3 com.apple.frameworks.CoreDaemon (1.3 - 1.3) <C6DB0A07-F8E4-3837-BCA9-225F460EDA81> /System/Library/PrivateFrameworks/CoreDaemon.framework/Versions/B/CoreDaemon
0x7fff8f0c0000 - 0x7fff8f12effb com.apple.Heimdal (4.0 - 2.0) <B852ACA1-4C64-3E2A-A9D3-6D4C80AD9429> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
0x7fff8f12f000 - 0x7fff8f212fff libcrypto.0.9.8.dylib (52) <7208EEE2-C090-383E-AADD-7E1BD1321BEC> /usr/lib/libcrypto.0.9.8.dylib
0x7fff8f213000 - 0x7fff8f22aff7 libLinearAlgebra.dylib (1128) <E78CCBAA-A999-3B65-8EC9-06DB15E67C37> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLinearAlgebra.dylib
0x7fff8f22b000 - 0x7fff8f266fff com.apple.QD (301 - 301) <C4D2AD03-B839-350A-AAF0-B4A08F8BED77> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x7fff8f267000 - 0x7fff8f274fff com.apple.ProtocolBuffer (1 - 225.1) <2D502FBB-D2A0-3937-A5C5-385FA65B3874> /System/Library/PrivateFrameworks/ProtocolBuffer.framework/Versions/A/ProtocolB uffer
0x7fff8f275000 - 0x7fff8f277fff com.apple.EFILogin (2.0 - 2) <F0269EE2-3686-3A8A-8B83-F86974E35E90> /System/Library/PrivateFrameworks/EFILogin.framework/Versions/A/EFILogin
0x7fff8f278000 - 0x7fff8f285fff com.apple.SpeechRecognitionCore (2.0.32 - 2.0.32) <87F0C88D-502D-3217-8B4A-8388288568BA> /System/Library/PrivateFrameworks/SpeechRecognitionCore.framework/Versions/A/Sp eechRecognitionCore
0x7fff8f286000 - 0x7fff8f28afff com.apple.CommonPanels (1.2.6 - 96) <F9ECC8AF-D9CA-3350-AFB4-5113A9B789A5> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
0x7fff8f28b000 - 0x7fff8f291ff7 libsystem_networkextension.dylib (167.1.10) <29AB225B-D7FB-30ED-9600-65D44B9A9442> /usr/lib/system/libsystem_networkextension.dylib
0x7fff8f292000 - 0x7fff8f3d4fff libsqlite3.dylib (168) <7B580EB9-9260-35FE-AE2F-276A2C242BAB> /usr/lib/libsqlite3.dylib
0x7fff8f3d5000 - 0x7fff8f40fffb com.apple.DebugSymbols (115 - 115) <6F03761D-7C3A-3C80-8031-AA1C1AD7C706> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbol s
0x7fff8f410000 - 0x7fff8f410fff com.apple.Cocoa (6.8 - 21) <EAC0EA1E-3C62-3B28-A941-5D8B1E085FF8> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x7fff8f411000 - 0x7fff8f417fff libsystem_trace.dylib (72.1.3) <A9E6B7D8-C327-3742-AC54-86C94218B1DF> /usr/lib/system/libsystem_trace.dylib
0x7fff8f463000 - 0x7fff8f4a9ff7 libauto.dylib (186) <A260789B-D4D8-316A-9490-254767B8A5F1> /usr/lib/libauto.dylib
0x7fff8f4aa000 - 0x7fff8f504ff7 com.apple.LanguageModeling (1.0 - 1) <ACA93FE0-A0E3-333E-AE3C-8EB7DE5F362F> /System/Library/PrivateFrameworks/LanguageModeling.framework/Versions/A/Languag eModeling
0x7fff8f643000 - 0x7fff8f643ff7 libunc.dylib (29) <5676F7EA-C1DF-329F-B006-D2C3022B7D70> /usr/lib/system/libunc.dylib
0x7fff8f644000 - 0x7fff8f646fff libRadiance.dylib (1231) <746E9989-E89C-3027-A418-5F99CE131C93> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.d ylib
0x7fff8f6c8000 - 0x7fff8f7f8fff com.apple.UIFoundation (1.0 - 1) <8E030D93-441C-3997-9CD2-55C8DFAC8B84> /System/Library/PrivateFrameworks/UIFoundation.framework/Versions/A/UIFoundatio n
0x7fff8f7f9000 - 0x7fff8f804ff7 com.apple.speech.synthesis.framework (5.2.6 - 5.2.6) <9434AA45-B6BD-37F7-A866-172196A7F91B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x7fff8f805000 - 0x7fff8fb07fff com.apple.HIToolbox (2.1.1 - 756) <9DD121B5-B7EB-3C43-8155-61A4417F8E9A> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x7fff8fb22000 - 0x7fff8fb68ffb libFontRegistry.dylib (134) <01B8034A-45FD-3360-A347-A1896F591363> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib
0x7fff8fb69000 - 0x7fff8fb6dfff com.apple.LoginUICore (3.0 - 3.0) <D76AB05B-B627-33EE-BA8A-515D85275DCD> /System/Library/PrivateFrameworks/LoginUIKit.framework/Versions/A/Frameworks/Lo ginUICore.framework/Versions/A/LoginUICore
0x7fff8fb6e000 - 0x7fff8fb9effb com.apple.GSS (4.0 - 2.0) <D033E7F1-2D34-339F-A814-C67E009DE5A9> /System/Library/Frameworks/GSS.framework/Versions/A/GSS
0x7fff8fb9f000 - 0x7fff8fc40ff7 com.apple.Bluetooth (4.3.1 - 4.3.1f2) <EDC78AEE-28E7-324C-9947-41A0814A8154> /System/Library/Frameworks/IOBluetooth.framework/Versions/A/IOBluetooth
0x7fff8fc41000 - 0x7fff8fc5dfff com.apple.GenerationalStorage (2.0 - 209.11) <9FF8DD11-25FB-3047-A5BF-9415339B3EEC> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage
0x7fff8fc5e000 - 0x7fff8fc66ffb libcopyfile.dylib (118.1.2) <0C68D3A6-ACDD-3EF3-991A-CC82C32AB836> /usr/lib/system/libcopyfile.dylib
0x7fff8fc67000 - 0x7fff8fc72ff7 com.apple.CommerceCore (1.0 - 376.0.5) <57E5C067-52F6-3854-86C0-D878EDA24B55> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/C ommerceCore.framework/Versions/A/CommerceCore
0x7fff8fc73000 - 0x7fff8fca0fff com.apple.CoreVideo (1.8 - 145.1) <18DB07E0-B927-3260-A234-636F298D1917> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x7fff8fe6a000 - 0x7fff90356fff com.apple.MediaToolbox (1.0 - 1562.19) <36062C5F-CC37-3F50-8383-07A9C8C75F33> /System/Library/Frameworks/MediaToolbox.framework/Versions/A/MediaToolbox
0x7fff90357000 - 0x7fff90359ff7 com.apple.diagnosticlogcollection (10.0 - 1000) <D7516965-DB40-3235-9D00-C724F7D2BC02> /System/Library/PrivateFrameworks/DiagnosticLogCollection.framework/Versions/A/ DiagnosticLogCollection
0x7fff9035a000 - 0x7fff90382fff libsystem_info.dylib (459) <B85A85D5-8530-3A93-B0C3-4DEC41F79478> /usr/lib/system/libsystem_info.dylib
0x7fff90393000 - 0x7fff9039cfff com.apple.DisplayServicesFW (2.9 - 372.1) <30E61754-D83C-330A-AE60-533F27BEBFF5> /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayS ervices
0x7fff9039d000 - 0x7fff903c0ff7 com.apple.idsfoundation (10.0 - 1000) <D0C0714F-B1B0-3D86-BAA8-DACC76121118> /System/Library/PrivateFrameworks/IDSFoundation.framework/Versions/A/IDSFoundat ion
0x7fff903c1000 - 0x7fff903c5fff libsystem_stats.dylib (163.1.4) <1DB04436-5974-3F16-86CC-5FF5F390339C> /usr/lib/system/libsystem_stats.dylib
0x7fff903c6000 - 0x7fff903cafff libpam.2.dylib (20) <E805398D-9A92-31F8-8005-8DC188BD8B6E> /usr/lib/libpam.2.dylib
0x7fff903cb000 - 0x7fff903cdffb libCGXType.A.dylib (772) <7CB71BC6-D8EC-37BC-8243-41BAB086FAAA> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGXTy pe.A.dylib
0x7fff903ce000 - 0x7fff906b5ffb com.apple.CoreServices.CarbonCore (1108.1 - 1108.1) <55A16172-ACC0-38B7-8409-3CB92AF33973> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
0x7fff906b6000 - 0x7fff90742fff libsystem_c.dylib (1044.1.2) <C185E862-7424-3210-B528-6B822577A4B8> /usr/lib/system/libsystem_c.dylib
0x7fff9074a000 - 0x7fff90785fff com.apple.Symbolication (1.4 - 56045) <D64571B1-4483-3FE2-BD67-A91360F79727> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion
0x7fff907bf000 - 0x7fff90bccff7 libLAPACK.dylib (1128) <F9201AE7-B031-36DB-BCF8-971E994EF7C1> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
0x7fff90bcd000 - 0x7fff90be8ff7 com.apple.aps.framework (4.0 - 4.0) <9955CAFD-D56B-36E9-BB41-6F7F73317EB5> /System/Library/PrivateFrameworks/ApplePushService.framework/Versions/A/ApplePu shService
0x7fff90be9000 - 0x7fff90bebff7 libutil.dylib (38) <471AD65E-B86E-3C4A-8ABD-B8665A2BCE3F> /usr/lib/libutil.dylib
0x7fff90c63000 - 0x7fff90c67fff libspindump.dylib (182) <7BD8C0AC-1CDA-3864-AE03-470B50160148> /usr/lib/libspindump.dylib
0x7fff90caa000 - 0x7fff90cf3ff3 com.apple.HIServices (1.22 - 519) <59D78E07-C3F1-3272-88F1-876B836D5517> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x7fff90d08000 - 0x7fff90d13ff7 libkxld.dylib (2782.1.97) <CB1A1B57-54BE-3573-AE0C-B90ED6BAEEE2> /usr/lib/system/libkxld.dylib
0x7fff90d14000 - 0x7fff90e2cffb com.apple.CoreText (352.0 - 454.1) <AB07DF12-BB1F-3275-A8A3-45F14BF872BF> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText
0x7fff90e2d000 - 0x7fff90f54fff com.apple.coreui (2.1 - 305) <BB430677-D1F7-38DD-8F05-70E54352B8B5> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x7fff90f55000 - 0x7fff90f5efff libsystem_pthread.dylib (105.1.4) <26B1897F-0CD3-30F3-B55A-37CB45062D73> /usr/lib/system/libsystem_pthread.dylib
0x7fff90f76000 - 0x7fff90fc7ff7 com.apple.AppleVAFramework (5.0.31 - 5.0.31) <762E9358-A69A-3D63-8282-3B77FBE0147E> /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA
0x7fff91041000 - 0x7fff9104bff7 com.apple.NetAuth (5.0 - 5.0) <B9EC5425-D38D-308C-865F-207E0A98BAC7> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
0x7fff9104c000 - 0x7fff91059ff7 libxar.1.dylib (254) <CE10EFED-3066-3749-838A-6A15AC0DBCB6> /usr/lib/libxar.1.dylib
0x7fff9105a000 - 0x7fff91061fff com.apple.NetFS (6.0 - 4.0) <1581D25F-CC07-39B0-90E8-5D4F3CF84EBA> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x7fff91062000 - 0x7fff9106afff libsystem_dnssd.dylib (561.1.1) <62B70ECA-E40D-3C63-896E-7F00EC386DDB> /usr/lib/system/libsystem_dnssd.dylib
0x7fff9106b000 - 0x7fff9106dff7 com.apple.securityhi (9.0 - 55006) <B1E09986-7AF0-3BD1-BAA1-B5514DFB7CD1> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x7fff9106e000 - 0x7fff9139cff7 com.apple.Foundation (6.9 - 1151.16) <18EDD673-A010-3E99-956E-DA594CE1FA80> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7fff9139d000 - 0x7fff9139eff7 com.apple.AddressBook.ContactsData (9.0 - 1499) <A3D84EBD-3007-3A49-BEE5-F05790DCF38E> /System/Library/PrivateFrameworks/ContactsData.framework/Versions/A/ContactsDat a
0x7fff913ef000 - 0x7fff913f6fff libCGCMS.A.dylib (772) <E64DC779-A6CF-3B1F-8E57-C09C0B10670F> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGCMS .A.dylib
0x7fff9141c000 - 0x7fff91686ff7 com.apple.imageKit (2.6 - 838) <DDFE019E-DF3E-37DA-AEC0-9182454B7312> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.fram ework/Versions/A/ImageKit
0x7fff91687000 - 0x7fff9169aff7 com.apple.CoreBluetooth (1.0 - 1) <FA9B43B3-E183-3040-AE25-66EF9870CF35> /System/Library/Frameworks/CoreBluetooth.framework/Versions/A/CoreBluetooth
0x7fff9169b000 - 0x7fff9169dfff com.apple.CoreDuetDebugLogging (1.0 - 1) <9A6E5710-EA99-366E-BF40-9A65EC1B46A1> /System/Library/PrivateFrameworks/CoreDuetDebugLogging.framework/Versions/A/Cor eDuetDebugLogging
0x7fff9169e000 - 0x7fff917b5fe7 libvDSP.dylib (512) <52777555-F051-3BC2-A2D2-9645907E836D> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
0x7fff917b6000 - 0x7fff91879ff7 libvMisc.dylib (512) <A4E39464-52EA-34CB-9FFE-53E79B3C65F5> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x7fff9187a000 - 0x7fff9187fffb libheimdal-asn1.dylib (398.1.2) <F9463B34-AAF5-3488-AD0C-85937C81FC5E> /usr/lib/libheimdal-asn1.dylib
0x7fff9188b000 - 0x7fff9197fff7 libFontParser.dylib (134) <506126F8-FDCE-3DE1-9DCA-E07FE658B597> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib
0x7fff91980000 - 0x7fff91ab2ff7 com.apple.MediaControlSender (2.0 - 215.10) <8ECF208C-587A-325F-9866-09890D58F1B1> /System/Library/PrivateFrameworks/MediaControlSender.framework/Versions/A/Media ControlSender
0x7fff91ab3000 - 0x7fff91afffff com.apple.corelocation (1486.17 - 1615.21) <DB68CEB9-0D51-3CB9-86A4-B0400CE6C515> /System/Library/Frameworks/CoreLocation.framework/Versions/A/CoreLocation
0x7fff91b00000 - 0x7fff91b15fff com.apple.ToneKit (1.0 - 1) <CA375645-8DE1-3DE8-A2E0-0537849DF59B> /System/Library/PrivateFrameworks/ToneKit.framework/Versions/A/ToneKit
0x7fff91b5c000 - 0x7fff91b76ff7 com.apple.AppleVPAFramework (1.0.30 - 1.0.30) <D47A2125-C72D-3298-B27D-D89EA0D55584> /System/Library/PrivateFrameworks/AppleVPA.framework/Versions/A/AppleVPA
0x7fff91b77000 - 0x7fff91f0dfff com.apple.CoreFoundation (6.9 - 1151.16) <F2B088AF-A5C6-3FAE-9EB4-7931AF6359E4> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff91f0e000 - 0x7fff91f0ffff libDiagnosticMessagesClient.dylib (100) <2EE8E436-5CDC-34C5-99You may have installed the "Genieo" or "InstallMac" ad-injection malware. Follow the instructions on this Apple Support page to remove it.
Back up all data before making any changes.
Besides the files listed in the linked support article, you may also need to remove this file in the same way:
~/Library/LaunchAgents/com.genieo.completer.ltvbit.plist
If there are other items with a name that includes "Genieo" or "genieo" alongside any of those you find, remove them as well.
One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those. If Safari crashes on launch, skip that step and come back to it after you've done everything else.
If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, then you may have one of the other kinds of adware covered by the support article. Follow the rest of the instructions in the article.
Make sure you don't repeat the mistake that led you to install the malware. Chances are you got it from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If you ever download a file that isn't obviously what you expected, delete it immediately.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Still in System Preferences, open the App Store or Software Update pane and check the box marked
Install system data files and security updates
if it's not already checked. -
Please help. iPhoto keeps crashing/loading on start up :(
I have tried opening my iPhoto today and it just keeps loading/crashing and force quit does not work. I have to turn the Mac book off manually. Please can anyone give me any clue as to how to fix this as I do not want to loose my photos!
Does it crash or hang? what version of iPhoto and of the OS? the only way to be sure you do not lose your photos is to have a good backup at all times - without one you are 100% guarenteed to lose all of yoru files and photos sooner or later
LN -
Laptop keeps crashing after BIOS update
Today, March 22nd 2015, I installed an automatic update from Toshiba for my Satellite laptop. Ever since the update my laptop keeps crashing seconds after booting, displaying the message: "system thread exception not handled (btfilter.sys)
Can anyone help me?MasterG is right. try to install original recovery image again and test functionality with factory settings.
If you use Win7 try to start machine in safe mode or try to use system restore option. Test a bit what happen when you do this.
unfortunately we don't know which notebook model do you have, which OS is installed and what kind of updates were offered for installation. -
Please help, my iMac crashed when i open safari and my screen was blinking, then blackout and force to restart. Why is this happening? This is the crash report from my iMac.
Anonymous UUID: 0CC51978-99A7-1665-7EFF-A04BF2E05D6E
Sun Aug 3 20:45:04 2014
panic(cpu 0 caller 0xffffff80100dc24e): Kernel trap at 0xffffff801005248e, type 13=general protection, registers:
CR0: 0x0000000080010033, CR2: 0x00007fff73cf3638, CR3: 0x000000000952f04e, CR4: 0x00000000000606e0
RAX: 0xffb9b9b9ffbbbbbb, RBX: 0xffffff801c66d3c0, RCX: 0x0000000000000030, RDX: 0xffffff801c66d418
RSP: 0xffffff80abb23c80, RBP: 0xffffff80abb23cd0, RSI: 0x0000000000000001, RDI: 0xffffff801c66d3c0
R8: 0x0000000000000001, R9: 0xffffff8010601910, R10: 0x00000000000003ff, R11: 0xffffffffffffffff
R12: 0x0000000000000000, R13: 0xffffff801cff60d8, R14: 0xffffff801c9fefd8, R15: 0x0000000000000000
RFL: 0x0000000000010287, RIP: 0xffffff801005248e, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x00007fff73cf3638, Error code: 0x0000000000000000, Fault CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff8084698c50 : 0xffffff8010022f79
0xffffff8084698cd0 : 0xffffff80100dc24e
0xffffff8084698ea0 : 0xffffff80100f3746
0xffffff8084698ec0 : 0xffffff801005248e
0xffffff80abb23cd0 : 0xffffff8010051dc9
0xffffff80abb23dd0 : 0xffffff7f909ef726
0xffffff80abb23e50 : 0xffffff7f909ef15c
0xffffff80abb23ed0 : 0xffffff7f909eee0b
0xffffff80abb23f20 : 0xffffff80104353b5
0xffffff80abb23f50 : 0xffffff8010440a33
0xffffff80abb23fb0 : 0xffffff80100f3f46
Kernel Extensions in backtrace:
com.apple.kec.pthread(1.0)[882075E6-12C4-3225-8750-928715183739]@0xffffff7f909e a000->0xffffff7f909f4fff
BSD process name corresponding to current thread: ReportCrash
Mac OS version:
13E28
Kernel version:
Darwin Kernel Version 13.3.0: Tue Jun 3 21:27:35 PDT 2014; root:xnu-2422.110.17~1/RELEASE_X86_64
Kernel UUID: BBFADD17-672B-35A2-9B7F-E4B12213E4B8
Kernel slide: 0x000000000fe00000
Kernel text base: 0xffffff8010000000
System model name: iMac12,2 (Mac-942B59F58194171B)Both Memory Clean and Clean My Mac could have cause the damage which triggered the kp.
I would back up your Mac, erase and reinstall. Then Migrate your user data from the backup.
Uninstalling Tuxera is a troubleshooting process. You don't have to keep it uinstalled, just long enough to test to see if it is causing the problems.
However, if it doesn't happen regularly, it would be hard to determine if it was the cause. And, as I mentioned, I don't think it would be the cause. -
Hi can someone please help, my imac crashed, when i try to start it up, it just beeps loudly 3 times, then there is a pause before it beeps 3 more times, this just continues to happen, any sugestions? please help
allanpar wrote:
i am having to use my laptop to post this question, missing my imac so much, its just not the same using this slow windows laptop.
Then maybe it's time to buy a new Windows notebook.
The RAM has either gone bad or somehow become unseated. Also there is the chance that the RAM slots have failed. -
My laptop keeps crashing. This seems to happen only when it's streaming from sites such as Netflix, YouTube or Spotify.
Also, it stopped being able to run iTunes, and can't download Yosemite.
I want to wipe it and reinstall everything - I've already done a full back up.
The problem is disc utility will no longer open, saying it 'quit unexpectedly':
I'm running Mac OS X10.6.8 and I've lost install CD.
I have no idea what to do, but need to get this sorted as quickly as possible as I need my laptop for work.Even if you could open Disk Utility you can't reformat a disk while you are booted from it. You will have to use the install CD. Ring the Apple Online Store at the number given at bottom left of this page and give them the serial number of your Mac. You should be able to get the Snow Leopard install disks for a nominal fee.
-
Help, Firefox keeps crashing. Firefox version 20.0, how do I fix this?
Hi, I had Firefox version 19.0, and it occurred an error which caused Firefox to crash. I followed the troubleshot steps, and started it up on Safe mode, and I got a message saying "The connection has timed out".
I browsed the forums for a while for solutions, and I started by disabling my add-on apps. This did not solve the problem. I've read here that it could be malware that is causing this problem, but neither malware bytes, Microsoft security, or Norton found the cause, any virus, spyware, or malware. After this I read about certain .dll files that could be causing all sorts of issues, but after searching manually for these files, they did not appear in my computer, such as datamgr.dll, like this it was suggested in a thread a few days ago.
I went ahead and re-installed firefox, same error occurred. Then I opted for trying the 20.0 beta. It did not help either
These are the latest crash reports I have got
bp-ac0bc69a-3cef-4e62-9718-2b3dd213030303/03/201312:39 a.m.
bp-d0523c4d-c04e-463b-986f-1cd55213030303/03/201312:39 a.m.
bp-276d7776-ca65-48f8-ab6c-283fe213030202/03/201312:55 a.m.
bp-6b15839f-0a41-428d-be3d-054e1213030202/03/201312:55 a.m.
bp-6caadd2b-8c47-40fa-babd-165412130301 01/03/201312:56 p.m.
I am not sure what could be causing this, please help.hello, this crash is related to your graphics hardware & a recent windows update. please start firefox in safemode (by pressing the shift-key while it is launching) & go to ''firefox > options > advanced > general'' & disable hardware acceleration.
for some background on that issue you can also refer to [https://bugzilla.mozilla.org/show_bug.cgi?id=812683 bug #812683] -
Please help. Keep getting a conversion error when trying to convert a PDF to a .docx. Advice?
Please help. Keep getting a conversion error when trying to convert a PDF to a .docx. Advice?
Sara,
Please see my answers in bold below.
What browser are you using? Try clearing the cache, or using a different browser. N/A
Are you converting from within Reader, or directly via the ExportPDF website. Within Reader.I disabled the OCR and this did not work either. Try converting from within Reader, and disable OCR as detailed in this document: How to disable Optical Character Recognition (OCR) when converting PDF to Word or Excel.
Are you on a networked computer? Make sure that there aren't any firewall/proxy settings that are preventing you from uploading files to the Internet. Not having problems uploading the file--that works fine.
Make sure the file is within the file-size limit of 100 MB. It is <40.
I get the error message, "File failed to be converted using Adobe ExportPDF online."
Thanks for your help in advance. -
Please help apps. Crashing on 64 gb 4 gen touch. Run 5.0.1 I know the temp fix of logging in but want to fix report shows "low mmemory crash" which is not true
Why do you say "not true"? The 4G iPod only has 256 MB of memory and out of memoty errors are not uncommon with iOS 5.
memory is different that the 8, 32 ir 64 GB or storage on the 4G iPods.
To resolve double click the Home button and delete the apps from the mulitasking dock that you are not using and the power off and back on the iPod. You have to do that periodically. -
I bought my laptop about 9 months ago and have had the same problem for this entire time; it keeps crashing! The error page is blue and says something like system error thread not handled. It will reboot and work fine for a couple of minutes and then crashes again. Sometimes it can go a couple of days without crashing but it ALWAYS crashes weekly. I bought it from CURRYS, and I've phoned KNOWHOW several times and they've told me to wipe it etc but it doesn't work and still keeps crashing. It got sent away for repair and has come back worse, it's now crashing 5/10 minutes after every reboot. I phoned KNOWHOW again today and they said to take it back into the store. Does anybody have any advice on what's wrong with the laptop? Or what todo? I feel as though I've wasted my money and I really wish I'd bought a different laptop. Any help is appreciated
What Toshiba model number? Any specifics?
Qosmio X875 i7-3630QM, 32GB RAM, OCZ SSD Qosmio X505 i7-920XM, PM55, 16GB RAM, OCZ SSD
Satellite Pro L350 T9900, GM45, 8GB RAM , Intel 320 SSD (my baby) Satellite L655 i7-620M, HM55, 8GB RAM, Intel 710 SSD (travel system) -
Please help: iChat is crashing since upgrading to leopard
Since installing leopard, I have been unable to use iChat. I can boot up the application, and see my buddy list as normal. But when I double click on a buddy's icon to start a text chat, I get a completely blank chat box. (i.e. I don't see the buddy's name and icon at the top of my box.) if I type in the text box below and hit enter, I get a prompt that says "one or more buddies have to be invited to the chat." If I right click on a buddy's name, and click on "invite to chat", then ichat crashes and I get the message copied below.
I have tried reinstalling ichat from my OS 10 upgrade disk, then reinstalling the 10.5.4 upgrade - no help. I tried blowing away my preferences for ichat in system preferences then re-entering everything - no help. Also, this problem happens on both my AOL and mac.com profiles, with both AOL and mac buddies.
The exception type, as you'll see below is EXCBADACCESS (SIGSEGV) and the exception code is KERNINVALIDADDRESS at 0x00000000636f6e94. Please help!
here's the entire report:
Process: iChat [923]
Path: /Applications/iChat.app/Contents/MacOS/iChat
Identifier: com.apple.iChat
Version: 4.0 (601)
Build Info: iChat-6010000~1
Code Type: PPC (Native)
Parent Process: launchd [116]
Date/Time: 2008-08-21 13:49:51.265 -0500
OS Version: Mac OS X 10.5.4 (9E17)
Report Version: 6
Exception Type: EXCBADACCESS (SIGSEGV)
Exception Codes: KERNINVALIDADDRESS at 0x00000000636f6e94
Crashed Thread: 0
Thread 0 Crashed:
0 libobjc.A.dylib 0xfffeff18 objcmsgSendrtp + 24
1 iChatCommonGUI 0x006d8280 -[InstantMessageFragmentProvider appendFragmentForMessage:toNode:] + 172
2 iChatCommonGUI 0x006d810c -[TranscriptStyleManager appendInstantMessage:] + 104
3 com.apple.iChat 0x0008f0c4 0x1000 + 581828
4 com.apple.iChat 0x0008e89c 0x1000 + 579740
5 com.apple.iChat 0x0008e564 0x1000 + 578916
6 com.apple.iChat 0x0008dbdc 0x1000 + 576476
7 com.apple.iChat 0x0008d9f0 0x1000 + 575984
8 com.apple.WebKit 0x94965a98 CallDelegate(objc_object* ()(objc_object, objc_selector*, ...), WebView*, objc_object*, objc_selector*, objc_object*) + 248
9 com.apple.WebKit 0x9496d89c WebFrameLoaderClient::dispatchDidFinishLoad() + 92
10 com.apple.WebCore 0x93533950 WebCore::FrameLoader::checkLoadCompleteForThisFrame() + 880
11 com.apple.WebCore 0x93533594 WebCore::FrameLoader::recursiveCheckLoadComplete() + 420
12 com.apple.WebCore 0x9379b50c WebCore::FrameLoader::finishedLoading() + 364
13 com.apple.WebCore 0x9379b314 WebCore::MainResourceLoader::didFinishLoading() + 52
14 com.apple.WebCore 0x9358b2e4 WebCore::MainResourceLoader::continueAfterContentPolicy(WebCore::PolicyAction, WebCore::ResourceResponse const&) + 1124
15 com.apple.WebCore 0x9358addc WebCore::MainResourceLoader::continueAfterContentPolicy(WebCore::PolicyAction) + 76
16 com.apple.WebCore 0x93587e30 WebCore::MainResourceLoader::didReceiveResponse(WebCore::ResourceResponse const&) + 800
17 com.apple.WebCore 0x93736a10 WebCore::MainResourceLoader::handleDataLoadNow(WebCore::Timer<WebCore::MainReso urceLoader>*) + 640
18 com.apple.WebCore 0x93763780 WebCore::TimerBase::fireTimers(double, ***::Vector<WebCore::TimerBase*, 0ul> const&) + 176
19 com.apple.WebCore 0x9376349c WebCore::TimerBase::sharedTimerFired() + 108
20 com.apple.WebCore 0x93763408 WebCore::timerFired(__CFRunLoopTimer*, void*) + 72
21 com.apple.CoreFoundation 0x906539ec CFRunLoopRunSpecific + 2968
22 com.apple.Foundation 0x9211aa44 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 168
23 com.apple.iChat 0x0008cbb4 0x1000 + 572340
24 com.apple.iChat 0x0008ca94 0x1000 + 572052
25 com.apple.iChat 0x0008c32c 0x1000 + 570156
26 com.apple.iChat 0x0008bba0 0x1000 + 568224
27 com.apple.iChat 0x00086b90 0x1000 + 547728
28 com.apple.iChat 0x0008678c 0x1000 + 546700
29 com.apple.iChat 0x000844f4 0x1000 + 537844
30 com.apple.iChat 0x00081224 0x1000 + 524836
31 com.apple.iChat 0x0008104c 0x1000 + 524364
32 com.apple.iChat 0x00080e58 0x1000 + 523864
33 com.apple.AppKit 0x941c90dc -[NSApplication sendAction:to:from:] + 104
34 com.apple.AppKit 0x941c9010 -[NSControl sendAction:to:] + 92
35 com.apple.AppKit 0x9420aa00 -[NSTableView _sendAction:to:row:column:] + 292
36 com.apple.AppKit 0x94208e60 -[NSTableView mouseDown:] + 6968
37 com.apple.iChat 0x0005b82c 0x1000 + 370732
38 com.apple.AppKit 0x941c6060 -[NSWindow sendEvent:] + 4512
39 com.apple.AppKit 0x94199404 -[NSApplication sendEvent:] + 3256
40 com.apple.iChat 0x0003c2c4 0x1000 + 242372
41 com.apple.AppKit 0x941066f4 -[NSApplication run] + 776
42 com.apple.AppKit 0x940d70d0 NSApplicationMain + 440
43 com.apple.iChat 0x00003888 0x1000 + 10376
Thread 1:
0 libSystem.B.dylib 0x9173f438 machmsgtrap + 8
1 libSystem.B.dylib 0x9174635c mach_msg + 56
2 com.apple.CoreFoundation 0x90653568 CFRunLoopRunSpecific + 1812
3 com.apple.IMUtils 0x96de42f8 -[IMRemoteObjectBroadcaster _workerThread] + 248
4 com.apple.Foundation 0x920ecdec _NSThread__main_ + 1004
5 libSystem.B.dylib 0x91781658 pthreadstart + 316
Thread 2:
0 libSystem.B.dylib 0x91745e4c _semwaitsignal + 12
1 libSystem.B.dylib 0x91782a00 pthread_condwait + 1580
2 com.apple.viceroy.framework 0x0035d8b0 CameraList_Thread + 336
3 libSystem.B.dylib 0x91781658 pthreadstart + 316
Thread 3:
0 libSystem.B.dylib 0x917a3ae4 select$DARWIN_EXTSN + 12
1 com.apple.CoreFoundation 0x9065e9b0 __CFSocketManager + 764
Thread 4:
0 libSystem.B.dylib 0x91745e4c _semwaitsignal + 12
1 libSystem.B.dylib 0x91782a00 pthread_condwait + 1580
2 libGLProgrammability.dylib 0x91b90298 glvmDoWork + 120
3 libSystem.B.dylib 0x91781658 pthreadstart + 316
Thread 5:
0 libSystem.B.dylib 0x9173f438 machmsgtrap + 8
1 libSystem.B.dylib 0x9174635c mach_msg + 56
2 com.apple.CoreFoundation 0x90653568 CFRunLoopRunSpecific + 1812
3 com.apple.CFNetwork 0x900ca988 CFURLCacheWorkerThread(void*) + 292
4 libSystem.B.dylib 0x91781658 pthreadstart + 316
Thread 0 crashed with PPC Thread State 32:
srr0: 0xfffeff18 srr1: 0x0200f030 dar: 0x636f6e94 dsisr: 0x00200000
r0: 0x006d8284 r1: 0xbfffc960 r2: 0xa00a04c8 r3: 0x969596d4
r4: 0x006f6af0 r5: 0x00000000 r6: 0x000000ce r7: 0x906908a8
r8: 0x00000000 r9: 0x01004200 r10: 0xa03dd688 r11: 0xff916af0
r12: 0x636f6e74 r13: 0x00000001 r14: 0xa00a0478 r15: 0x0000023c
r16: 0x7ba7bcfe r17: 0x00000001 r18: 0xa06a71b0 r19: 0xa06a71ac
r20: 0x0025bbb0 r21: 0x16b015e0 r22: 0x16b0fd00 r23: 0x002553f0
r24: 0x16b11100 r25: 0x007081d4 r26: 0x16b110a0 r27: 0x007081d4
r28: 0x007081d4 r29: 0x00000000 r30: 0x16b136b0 r31: 0x006d81d4
cr: 0x44044282 xer: 0x00000000 lr: 0x006d828c ctr: 0x905eb6dc
vrsave: 0x00000000
Binary Images:
0x1000 - 0x236fff com.apple.iChat 4.0 (601) <7ce6cff5737b43b294f2cfd2b4ea91c4> /Applications/iChat.app/Contents/MacOS/iChat
0x2a4000 - 0x313fff com.apple.Bluetooth 2.1 (2.1f17) <32477d0b0fc65cd391fc641fb7e54d77> /System/Library/Frameworks/IOBluetooth.framework/Versions/A/IOBluetooth
0x35b000 - 0x498ff3 com.apple.viceroy.framework 363.2.11 (363.2.11) <54b7d5fea67c843e66023e97de1124db> /System/Library/PrivateFrameworks/VideoConference.framework/Versions/A/VideoCon ference
0x503000 - 0x547fff com.apple.vmutils 4.1 (104) <ea4bd764588ed4625099564b5e253eb1> /System/Library/PrivateFrameworks/vmutils.framework/Versions/A/vmutils
0x568000 - 0x581fff com.apple.frameworks.preferencepanes 12.1 (12.1) <d1d5621f96c38d42dd5e32d4e95e15b9> /System/Library/Frameworks/PreferencePanes.framework/Versions/A/PreferencePanes
0x59a000 - 0x5d0ff7 com.apple.remotedesktop.screensharing 1.0 (1.0) <f434e19d046ad902b9021055e3cb94d6> /System/Library/PrivateFrameworks/ScreenSharing.framework/Versions/A/ScreenShar ing
0x5df000 - 0x5f2ffb com.apple.ScreenSaver 2.1 (2.1) <ecf7e76d09df043b95edf69cada0d779> /System/Library/Frameworks/ScreenSaver.framework/Versions/A/ScreenSaver
0x601000 - 0x622fff libexpat.1.dylib ??? (???) <e955fbf7296287c4d40694cf7dffd64f> /usr/lib/libexpat.1.dylib
0x629000 - 0x691fff com.apple.iLifeMediaBrowser 1.0.8 (212) <94aa7507e58cc1a3d1e84d03b01e936a> /System/Library/PrivateFrameworks/iLifeMediaBrowser.framework/Versions/A/iLifeM ediaBrowser
0x6ce000 - 0x700ffb iChatCommonGUI ??? (???) <df1170a8009235dc501f460da782452f> /System/Library/PrivateFrameworks/iChatCommonGUI.framework/iChatCommonGUI
0x728000 - 0x72bfff com.apple.BezelServicesFW 1.4.832 (1.4.832) /System/Library/PrivateFrameworks/BezelServices.framework/Versions/A/BezelServi ces
0x752000 - 0x754fff com.apple.iChat.Styles.Text 4.0 (601) <7d0387fb3619ddf90896ad372104c5e8> /Applications/iChat.app/Contents/PlugIns/Text.transcriptstyle/Contents/MacOS/Te xt
0x7a2000 - 0x7a7fff com.apple.iChat.Styles.Balloons 4.0 (601) <a975223771c45774c8d9b1faa263e431> /Applications/iChat.app/Contents/PlugIns/Balloons.transcriptstyle/Contents/MacO S/Balloons
0x7b5000 - 0x7b8fff com.apple.iChat.Styles.Boxes 4.0 (601) <223dbe5e0d1990ebcdbad499c33d4501> /Applications/iChat.app/Contents/PlugIns/Boxes.transcriptstyle/Contents/MacOS/B oxes
0x7be000 - 0x7c3fff com.apple.iChat.Styles.Compact 4.0 (601) <99c435d770bec1d36152e6c88ca719a1> /Applications/iChat.app/Contents/PlugIns/Compact.transcriptstyle/Contents/MacOS /Compact
0xe68000 - 0xf62ff3 com.apple.RawCamera.bundle 2.0.8 (2.0.8) <301197bb19c83780749805b978095825> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0xfe2000 - 0xfe8fff libCGXCoreImage.A.dylib ??? (???) <f0ef1c03fbcd8f529485bbebe5fb5ea7> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXCoreImage.A.dylib
0x12f82000 - 0x12f8cfff com.apple.IOFWDVComponents 1.9.5 (1.9.5) <ace13808ef0aecc1907498beaa17cde4> /System/Library/Components/IOFWDVComponents.component/Contents/MacOS/IOFWDVComp onents
0x12f9d000 - 0x12fa1fff com.apple.audio.AudioIPCPlugIn 1.0.4 (1.0.4) <144c5865c937c9237d0287383db1d376> /System/Library/Extensions/AudioIPCDriver.kext/Contents/Resources/AudioIPCPlugI n.bundle/Contents/MacOS/AudioIPCPlugIn
0x12fa6000 - 0x12fa7ffd com.apple.aoa.halplugin 2.5.7 (2.5.7f1) <39ceaf6e23ae92ba655f0c1a8714f189> /System/Library/Extensions/IOAudioFamily.kext/Contents/PlugIns/AOAHALPlugin.bun dle/Contents/MacOS/AOAHALPlugin
0x14ae9000 - 0x14af4ffb com.apple.LiveType.component 2.0.2 (2.0.2) /Library/QuickTime/LiveType.component/Contents/MacOS/LiveType
0x14afa000 - 0x14b38ff7 com.apple.QuickTimeFireWireDV.component 7.5 (861) /System/Library/QuickTime/QuickTimeFireWireDV.component/Contents/MacOS/QuickTim eFireWireDV
0x14b42000 - 0x14b71ffb com.apple.QuickTimeIIDCDigitizer 7.5 (861) <6159938ab7d66497f448f2a4c485b754> /System/Library/QuickTime/QuickTimeIIDCDigitizer.component/Contents/MacOS/Quick TimeIIDCDigitizer
0x14b7b000 - 0x14bc8ffb com.apple.QuickTimeUSBVDCDigitizer 2.1.6 (2.1.6) /System/Library/QuickTime/QuickTimeUSBVDCDigitizer.component/Contents/MacOS/Qui ckTimeUSBVDCDigitizer
0x14dcd000 - 0x14f6aff7 com.apple.audio.codecs.Components 1.6.3 (1.6.3) /System/Library/Components/AudioCodecs.component/Contents/MacOS/AudioCodecs
0x14f8b000 - 0x14fa7fff GLRendererFloat ??? (???) <a16b151dfe35dd65da0ec9a149f5cdba> /System/Library/Frameworks/OpenGL.framework/Versions/A/Resources/GLRendererFloa t.bundle/GLRendererFloat
0x1500f000 - 0x15185ffb GLEngine ??? (???) <e546c359794d516a4ec464c774b1300a> /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine
0x151b7000 - 0x1540dff5 com.apple.ATIRadeon9700GLDriver 1.5.28 (5.2.8) <a5b23527a4689e76f7860770d3820d0d> /System/Library/Extensions/ATIRadeon9700GLDriver.bundle/Contents/MacOS/ATIRadeo n9700GLDriver
0x16aa4000 - 0x16aa6ffd com.apple.AutomatorCMM 1.1 (160) <51b2d0c229997506192e4ee21494a1df> /System/Library/Contextual Menu Items/AutomatorCMM.plugin/Contents/MacOS/AutomatorCMM
0x16aab000 - 0x16aacffc com.apple.BluetoothMenu 2.1 (2.1f17) /System/Library/Contextual Menu Items/BluetoothContextualMenu.plugin/Contents/MacOS/BluetoothContextualMenu
0x16ab1000 - 0x16ab6fff com.apple.FolderActionsMenu 1.3.2 (1.3.2) <8769a72b724b3d624c6aa6232fbb120e> /System/Library/Contextual Menu Items/FolderActionsMenu.plugin/Contents/MacOS/FolderActionsMenu
0x16abc000 - 0x16abeffd +YSIFinderPlugin ??? (1.0) <d03908ac24a37d02b72bf1287aaa7e99> /Library/Contextual Menu Items/YSIFinderPlugin.plugin/Contents/MacOS/YSIFinderPlugin
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0x9620d000 - 0x96379ff9 com.apple.AddressBook.framework 4.1.1 (695) <c2da7479f17eecd7a1efd7250afb0aef> /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
0x963b7000 - 0x9647cffb com.apple.CoreData 100.1 (186) <9cf54cb19b18e53ee22edb7ababa6e6c> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x9647d000 - 0x967b6feb com.apple.HIToolbox 1.5.3 (???) <1f08f0263f6037c253e6cfbe69cfc5a0> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x967b7000 - 0x9683ffff com.apple.ink.framework 101.3 (86) <66a99ad6bc695390a66dd24789e23dcc> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x96840000 - 0x96866fff libcups.2.dylib ??? (???) <faed280b72f625b591ae0506cb142367> /usr/lib/libcups.2.dylib
0x96867000 - 0x96867ffb com.apple.installserver.framework 1.0 (8) /System/Library/PrivateFrameworks/InstallServer.framework/Versions/A/InstallSer ver
0x968a7000 - 0x96922fff com.apple.SearchKit 1.2.0 (1.2.0) <1b448fbae02460eae76ee1c6883f45d6> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x96923000 - 0x96a06feb libobjc.A.dylib ??? (???) <23a407d7dac6090562827e97bac3cb86> /usr/lib/libobjc.A.dylib
0x96a07000 - 0x96a20ffb com.apple.CoreVideo 1.5.1 (1.5.1) <9b726d9ba75efbaccaed1d34e2f71ea0> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x96a21000 - 0x96a21fff com.apple.Accelerate 1.4.2 (Accelerate 1.4.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x96a22000 - 0x96d4fffb com.apple.QuickTime 7.5.0 (861) <62b9ecae4fb583bf9e989f526f6f8014> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x96d50000 - 0x96d7aff7 libssl.0.9.7.dylib ??? (???) <96a900022cb333091411b0e42eeeb2d6> /usr/lib/libssl.0.9.7.dylib
0x96d7b000 - 0x96de2ffb libstdc++.6.dylib ??? (???) <a4e9b10268b3ffac26d0296499b24e8e> /usr/lib/libstdc++.6.dylib
0x96de3000 - 0x96df8fff com.apple.IMUtils 4.0.5 (582) <d932fd56d7cb597ce9a0d72015db1a90> /System/Library/Frameworks/InstantMessage.framework/Frameworks/IMUtils.framewor k/Versions/A/IMUtils
0x96df9000 - 0x96e09ffb com.apple.agl 3.0.9 (AGL-3.0.9) <ab2f91cfb4e503d2516df44852c35e81> /System/Library/Frameworks/AGL.framework/Versions/A/AGL
0x96e0a000 - 0x96e4effb com.apple.DirectoryService.PasswordServerFramework 3.0.3 (3.0.3) <990840c12416ac15b853ad7c1686e6f2> /System/Library/PrivateFrameworks/PasswordServer.framework/Versions/A/PasswordS erver
0x96e4f000 - 0x96e84ffb com.apple.LDAPFramework 1.4.3 (106) <d9a3a16b2d468683b68f714d11196d7b> /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0x96e85000 - 0x96f58fff com.apple.CoreServices.OSServices 226.5 (226.5) <50a4f7fe2d6078971f9ef6fc88cc5d2b> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
0x96f59000 - 0x96f75ffb com.apple.openscripting 1.2.8 (???) <cc6a91ad44b9d013d03b9977a1459bd5> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x96f76000 - 0x96fb7fff com.apple.CoreMediaIOServicesPrivate 9.0 (9.0) /System/Library/PrivateFrameworks/CoreMediaIOServicesPrivate.framework/Versions /A/CoreMediaIOServicesPrivate
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I solved the problem by disabling all Internet Accounts in the System Preference and re-enabling them one by one. I found that a few settings crashed the Mail app., mainly for those Microsoft Exchange accounts. I deleted them and set them up again then it works fine now. No more crash when I open the Mail app. Hope this procedure helps those with similar problems, too.
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