Please help, loops wont install/dl

I have tried downloading the loops through software update, which as someone in another post also found out, doesnt work. I then tried to use the DVD. Much to my chagrin, this also failed. I got the message "Alert. This update requires GarageBand Version 4.0 or newer." The problem is... I am using version 4.0. This is my conundrum.
is there anyone who can help?

Garage band loops will not install using software updater.
I don't believe we should have to reinstall Garage Band on a brand-new 20 inch intel iMac (aluminum case)
Anyone else (other than original posters) having this issue?
BTW: unlike some others, I love the new glossy screen

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Please help, loops wont install/dl

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