PLEASE HELP : Major IPOD Problem

Please Help:
Recently I downloaded the new Itunes(Itunes 7). After downloading it I was prompted to upgrade my Ipod (30g Video) to the new system (1.2). Almost immediatly after finishing this download my Ipod turned off, and is now frozen and will not turn on. Also, my computer doesn't recognize when my Ipod is plugged in, nor does the "Do not disconnect" screen come up, my Ipod stays blank. I called Apple they told me that I can send in my Ipod for it to be fixed, but the hard drive on the Ipod will be wiped. I recently bought a new computer and do not have any of my songs in my library, this is over 2000 (2000 + dollars) songs I have bought that I am currently on the verge of losing.
I have tried various USB ports, two different computers, restarting my Ipod, talking to apple technichal support, putting my Ipod into disk mode, manually trying to get the compter to recognize the Ipod through the manager, and smashing on my desk out of anger hoping that something might happen (just kdding). I believe thats everything, any other ideas you have are greatly appreciated.
If anybody has any ideas on how can get my computer to recognize the Ipod is plugged in so I can back up all the songs (via my computer, ipod...copy all music files) would be greatly appreciated, that way when I send in my Ipod and then get it back, I can put my songs back on.
Thank you in advance!
Windows   Windows XP  

one thing that you can try is something my dad taught me. This works great especiall if you have a PC.
When i had to replace my laptop and was worried about losing all of my purchased songs from itunes, i was told to plug the ipod into the computer BEFORE installing itunes. it will read on your computer as a mass storage device and then all you need to do is simply go into the folders and copy all of the files into your "my music" folder (or whatever folder you choose). After that, you need to install/reinstall itunes and when it searches your computer for music, ALL of your music (including purchased songs) will show up and all will be okay.
Just a few hints;
although this seems very simple, if you're a simple person like i am, you'll expect to see the songs on your ipod show up with normal/regular titles.....THEY WONT. They'll show up as letter-number combinations, but the music is all there.
In short;
1. uninstall/delete itunes
2. Plug in our ipod (but don't reinstall itunes yet)
3. copy ALL of the files you can find on your ipod
4. reinstall itunes
5. let it search your computer for music
you should be fine at this point.
I hope this helps!

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