Please Help | Major Problems | Lost Job/Need Fix
Hello guys, I have an Early 2011 Macbook Pro with many problems and I don't know where to begin. There are so many things that Ill just list a few to get started.
Here are my specs:
MacBook Pro (15-inch, Early 2011)
2.2 GHz Intel Core i7
8 GB 1067 MHz DDR3
Intel HD Graphics 3000 512 MB
NOTE: about a week ago I reinstalled the OS to fix a problem temporarily Ive been out of work for 3 months now because of these problems and am now out of money so I cannon afford to take it to a shop or the Apple store for fixing. If I cant get this fixed ill be unable to start my work again and that would be terrible.
SOME PROBLEMS TO START: I really need someone/something to look at my computer and determine ALL the problems with it both internal hardware and also within the OS itself.
*The core of all this is that i NEED windows 7 installed on my mac for work and bootcamp wont allow me to do it for some reason, I also don't want it installed virtually. I want windows installed cleanly. If i could install windows in place of the Mac os and then bootcamp Mac OS I would rather do that.
- Console has so many errors its crazy.
- Computer randomly restarts when I play games or am watching a movie
- I CANNOT install Windows 7 via bootcamp or any other method
- My Optical Drive failed so I have removed it so my only option is to install windows via a usb drive
- For some reason my External HDD that I save everything on now all of a sudden wont read.
- Disk Utility reads it and if i verify it and repair it it tells me everything is ok but then also reads that its updating drivers but nothing ever happens
I THINK IF I CAN GET THESE PROBLEMS FIXED THEN THE OTHERS MIGHT GO AWAY
Please respond asap as every minute my laptop sits like this is another dollar that I am losing
Make an appointment at an Apple store genius bar and have them test you MBP and define what is exactly wrong with it. The evaluation will be FREE!
Ciao.
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I have a p4 2.8ghz northwood, msi 865pe platinum, 1gb corsair 400 3200 c2pro, 9800xt, but have swapped for 9700 pro and get same problems.
Firstly i was playing lineage and the game had corrupted textures a lot, this had never happened before, this soon spread to windows and the desktop and start bar were most affected and were majorly fecked, not long after the bios was pink and so was memtest with smileys also in pink. Now the computer also turns itself on when power is 1st connected, and sometimes the video card outputs nothing. Also the corsair ram leds, have not come on sometimes, this coincides with one of the other problems i am sure.
please helpPlease post your power supply specs - see here: Moan Guide
You should also run Memtest86 -
Kernel panics, message saying "You need to restart your computer.Hold down the Power..." I am in the middle of HSC very URGENT please help!! Mac keeps needing to restart!!
I looked in console and its saying that it may be because of Sophos Anti-Virus, i deleted and uninstalled all traces of Sophos but looked in console and this is some of the lines coming up:
26/09/13 10:11:17.945 PM com.apple.launchd: (com.sophos.intercheck[6460]) posix_spawn("/Library/Sophos Anti-Virus/InterCheck.app/Contents/MacOS/InterCheck", ...): No such file or directory
26/09/13 10:11:17.945 PM com.apple.launchd: (com.sophos.autoupdate[6461]) posix_spawn("/Library/Sophos Anti-Virus/SophosAutoUpdate.app/Contents/MacOS/SophosAutoUpdate", ...): No such file or directory
26/09/13 10:11:17.945 PM com.apple.launchd: (com.sophos.notification[6462]) posix_spawn("/Library/Sophos Anti-Virus/SophosAntiVirus.app/Contents/MacOS/SophosAntiVirus", ...): No such file or directory
26/09/13 10:11:17.946 PM com.apple.launchd: (com.sophos.intercheck[6460]) Exited with code: 1
26/09/13 10:11:17.946 PM com.apple.launchd: (com.sophos.intercheck) Throttling respawn: Will start in 10 seconds
26/09/13 10:11:17.946 PM com.apple.launchd: (com.sophos.autoupdate[6461]) Exited with code: 1
26/09/13 10:11:17.946 PM com.apple.launchd: (com.sophos.autoupdate) Throttling respawn: Will start in 10 seconds
26/09/13 10:11:17.946 PM com.apple.launchd: (com.sophos.notification[6462]) Exited with code: 1
26/09/13 10:11:17.946 PM com.apple.launchd: (com.sophos.notification) Throttling respawn: Will start in 10 seconds
26/09/13 10:11:18.291 PM Safari: self <TabContentView: 0x7f8d5dd1aa50>
26/09/13 10:11:22.617 PM Safari: self <TabContentView: 0x7f8d5db7bb00>
26/09/13 10:11:27.866 PM Safari: self <TabContentView: 0x7f8d5c331a70>
26/09/13 10:12:19.939 PM com.apple.launchd.peruser.501: (com.sophos.uiserver[6487]) posix_spawn("/Library/Sophos Anti-Virus/SophosUIServer.app/Contents/MacOS/SophosUIServer", ...): No such file or directory
26/09/13 10:12:19.939 PM com.apple.launchd.peruser.501: (com.sophos.uiserver[6487]) Exited with code: 1
26/09/13 10:12:19.939 PM com.apple.launchd.peruser.501: (com.sophos.uiserver) Throttling respawn: Will start in 10 seconds"
Looked all over computer and cant find anything of Sophos please help very urgent!That was all that there was in the most recent one, how long do you think it could take to fix?
Here is the second most recent:
Wed Sep 25 15:39:39 2013
panic(cpu 0 caller 0xffffff80002c4794): Kernel trap at 0xffffff7f81757965, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0xffffff81acc397fe, CR3: 0x000000001e2b5025, CR4: 0x00000000000606e0
RAX: 0x000000001d31a000, RBX: 0x0000000000000000, RCX: 0x0000000000000000, RDX: 0x0000000000000000
RSP: 0xffffff80b0dbb710, RBP: 0xffffff80b0dbb820, RSI: 0x0000000000000000, RDI: 0x0000000000000001
R8: 0x000000000000000a, R9: 0x0000000000000378, R10: 0x0000000000000128, R11: 0x0000000000000378
R12: 0xffffff800c626400, R13: 0x0000000000000000, R14: 0x0000000000000000, R15: 0xffffff81acc39802
RFL: 0x0000000000010246, RIP: 0xffffff7f81757965, CS: 0x0000000000000008, SS: 0x0000000000000010
CR2: 0xffffff81acc397fe, Error code: 0x0000000000000000, Faulting CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff80b0dbb3c0 : 0xffffff8000220792
0xffffff80b0dbb440 : 0xffffff80002c4794
0xffffff80b0dbb5f0 : 0xffffff80002da55d
0xffffff80b0dbb610 : 0xffffff7f81757965
0xffffff80b0dbb820 : 0xffffff7f817667a0
0xffffff80b0dbb840 : 0xffffff7f8173a58e
0xffffff80b0dbb870 : 0xffffff7f8177fb6f
0xffffff80b0dbb8a0 : 0xffffff7f81779632
0xffffff80b0dbb8d0 : 0xffffff7f8177d7d5
0xffffff80b0dbb900 : 0xffffff7f8177c6db
0xffffff80b0dbb9e0 : 0xffffff7f817412b8
0xffffff80b0dbba10 : 0xffffff7f81778684
0xffffff80b0dbba30 : 0xffffff7f817449ce
0xffffff80b0dbbb60 : 0xffffff7f81741a4c
0xffffff80b0dbbbc0 : 0xffffff8000655f3e
0xffffff80b0dbbbe0 : 0xffffff800065681a
0xffffff80b0dbbc40 : 0xffffff8000656fbb
0xffffff80b0dbbd80 : 0xffffff80002a3f08
0xffffff80b0dbbe80 : 0xffffff8000223096
0xffffff80b0dbbeb0 : 0xffffff80002148a9
0xffffff80b0dbbf10 : 0xffffff800021bbd8
0xffffff80b0dbbf70 : 0xffffff80002aef10
0xffffff80b0dbbfb0 : 0xffffff80002daec3
Kernel Extensions in backtrace:
com.apple.driver.AppleIntelHD3000Graphics(7.3.2)[A2328231-E577-32FF-B20F-D08BDC FE9C51]@0xffffff7f81738000->0xffffff7f8179bfff
dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f80889000
dependency: com.apple.iokit.IONDRVSupport(2.3.4)[7C8672C4-8B0D-3CCF-A79A-23C62E90F895]@0xff ffff7f80d2e000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0 xffffff7f80cf5000
BSD process name corresponding to current thread: WindowServer
Mac OS version:
11G63b
Kernel version:
Darwin Kernel Version 11.4.2: Thu Aug 23 16:25:48 PDT 2012; root:xnu-1699.32.7~1/RELEASE_X86_64
Kernel UUID: FF3BB088-60A4-349C-92EA-CA649C698CE5
System model name: MacBookPro8,1 (Mac-94245B3640C91C81)
System uptime in nanoseconds: 1866666823698
last loaded kext at 480357661446: com.apple.filesystems.smbfs 1.7.2 (addr 0xffffff7f80795000, size 241664)
last unloaded kext at 303348424187: com.apple.driver.AppleUSBUHCI 5.1.0 (addr 0xffffff7f80af7000, size 65536)
loaded kexts:
com.sophos.kext.sav 8.0.14
org.virtualbox.kext.VBoxNetAdp 4.2.16
org.virtualbox.kext.VBoxNetFlt 4.2.16
org.virtualbox.kext.VBoxUSB 4.2.16
org.virtualbox.kext.VBoxDrv 4.2.16
com.logmein.driver.LogMeInSoundDriver 1.0.2
com.Greatdy.driver.SystemAudioCapture 1.0.0
com.apple.filesystems.smbfs 1.7.2
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.iokit.IOBluetoothSerialManager 4.0.8f17
com.apple.driver.AudioAUUC 1.59
com.apple.driver.AppleHDA 2.2.5a5
com.apple.driver.AppleMikeyDriver 2.2.5a5
com.apple.driver.AGPM 100.12.75
com.apple.driver.AppleUpstreamUserClient 3.5.9
com.apple.driver.SMCMotionSensor 3.0.2d6
com.apple.driver.AppleSMCPDRC 5.0.0d8
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AudioIPCDriver 1.2.3
com.apple.driver.AppleSMCLMU 2.0.1d2
com.apple.driver.ApplePolicyControl 3.1.33
com.apple.driver.ACPI_SMC_PlatformPlugin 5.0.0d8
com.apple.driver.AppleIntelHD3000Graphics 7.3.2
com.apple.driver.AppleBacklight 170.2.2
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.AppleMCCSControl 1.0.33
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleUSBTCButtons 227.6
com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.8f17
com.apple.driver.AppleUSBTCKeyboard 227.6
com.apple.driver.AppleIRController 312
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 33
com.apple.iokit.SCSITaskUserClient 3.2.1
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCISerialATAPI 2.0.3
com.apple.iokit.IOAHCIBlockStorage 2.1.0
com.apple.driver.AppleUSBHub 5.1.0
com.apple.driver.AppleFWOHCI 4.9.0
com.apple.driver.AirPort.Brcm4331 561.7.22
com.apple.driver.AppleSDXC 1.2.2
com.apple.iokit.AppleBCM5701Ethernet 3.2.4b8
com.apple.driver.AppleEFINVRAM 1.6.1
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleAHCIPort 2.3.1
com.apple.driver.AppleUSBEHCI 5.1.0
com.apple.driver.AppleACPIButtons 1.5
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.7
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.5
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 195.0.0
com.apple.nke.applicationfirewall 3.2.30
com.apple.security.quarantine 1.4
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 195.0.0
com.apple.iokit.IOSerialFamily 10.0.5
com.apple.driver.DspFuncLib 2.2.5a5
com.apple.iokit.IOSurface 80.0.2
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.driver.AppleHDAController 2.2.5a5
com.apple.iokit.IOHDAFamily 2.2.5a5
com.apple.iokit.IOAudioFamily 1.8.6fc18
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleGraphicsControl 3.1.33
com.apple.driver.AppleSMC 3.1.3d10
com.apple.driver.IOPlatformPluginLegacy 5.0.0d8
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.IOPlatformPluginFamily 5.1.1d6
com.apple.iokit.IONDRVSupport 2.3.4
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.driver.AppleIntelSNBGraphicsFB 7.3.2
com.apple.iokit.IOGraphicsFamily 2.3.4
com.apple.kext.triggers 1.0
com.apple.driver.AppleUSBBluetoothHCIController 4.0.8f17
com.apple.iokit.IOBluetoothFamily 4.0.8f17
com.apple.driver.AppleThunderboltDPInAdapter 1.8.5
com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.5
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.5
com.apple.driver.AppleUSBMultitouch 230.5
com.apple.iokit.IOUSBHIDDriver 5.0.0
com.apple.driver.AppleUSBMergeNub 5.1.0
com.apple.driver.AppleUSBComposite 5.0.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.2.1
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.2.1
com.apple.driver.AppleThunderboltNHI 1.6.0
com.apple.iokit.IOThunderboltFamily 2.0.3
com.apple.iokit.IOUSBUserClient 5.0.0
com.apple.iokit.IOFireWireFamily 4.4.8
com.apple.iokit.IO80211Family 420.3
com.apple.iokit.IOEthernetAVBController 1.0.1b1
com.apple.iokit.IONetworkingFamily 2.1
com.apple.iokit.IOAHCIFamily 2.0.8
com.apple.iokit.IOUSBFamily 5.1.0
com.apple.driver.AppleEFIRuntime 1.6.1
com.apple.iokit.IOHIDFamily 1.7.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 177.11
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.DiskImages 331.7
com.apple.iokit.IOStorageFamily 1.7.2
com.apple.driver.AppleKeyStore 28.18
com.apple.driver.AppleACPIPlatform 1.5
com.apple.iokit.IOPCIFamily 2.7
com.apple.iokit.IOACPIFamily 1.4 -
Please help I've lost the question and answer confidential My Account
Please help I've lost the question and answer confidential My Account
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page should let you reset them : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use -
I LOST MY IPHONE IN LONDON ,HOW I CAN GET IT BACK PLEASE HELP ME, I LOST MY IPHONE IN LONDON ,HOW I CAN GET IT BACK PLEASE HELP ME
The app isn't necessary, Carolyn, only the appropriate settings.
http://www.apple.com/iphone/find-my-iphone-setup/
Please stop telling people they need the app as well. You're doing people a disservice by doing so and I don't know why you persist. -
my iphoto wont open since i updated my mac, please help? it says i need to install an iphoto library upgrader which I have installed but still cant see my photos.
What version of iPhoto are you using? 9.6 is the current version.
Do a backup.
Quit the application.
Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library. Then go to Preferences/com.apple.iPhoto.plist. Move the .plist to your desktop.
Restart, open the application and test. If it works okay, delete the plist from the desktop.
If the application is the same, return the .plist to where you got it from, overwriting the newer one.
Thanks to leonie for some information contained in this. -
HT5622 Please help I've lost the question and answer confidential My Account
Please help I've lost the question and answer confidential My Account
Hi Saad al saad,
If you are having an issue with the Security Questions for your Apple ID, you may find the following articles helpful:
Apple ID: All about Apple ID security questions
http://support.apple.com/kb/HT5665
Apple Support: Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/ht5312
Regards,
- Brenden -
.problem is that icon of iblacklist in i tune is "disc phone" like One, named iblacklist, but on screen appear as "secret contact" not as iblacklist icon wich is contact like icon .please help .
iblacklist problem still , I download it again ,this was not helpfullHave you read my reply to one of your duplicate threads : https://discussions.apple.com/message/22774845#22774845 ?
-
please help.. i lost all the data in my ipad after upgrade to ios 702 i want my 3500 pictures back.. please help.. because my i tune also dont have the data. please anybody help me...
Only possible if you have made an iTune or iCloud backup before the update.
-
I have my catalog "Back Up Each Time Lightroom Exits" checked, and always have. That means the catalog should have been backed-up and saved everyday, if not more than once on some dates. So with a a major problem now and needing to use the Catalog backup from last Friday, I go to my Lightroom Backups folder - and the most recent one showing not only isn't yesterday, it's OCTOBER 28 !?? Where the hell are the daily backups between October 28 and November 14?
Oh wow - JET LAG strikes agin - my apologies; I have located the missing weeks of back-ups. After getting home from a 30-day trip to Europe, I had changed the location of my LR catalog back-ups to an external drive, and forgot that I did that. I have found them, and all is good. Never operate Heavy Machinery without enough rest. Cheers
-
Please help me to create JOB that executes only on saturday , sunday. How can i do this. Please help me with specimen.
ThanksHi,
Here is PL/SQL code to run a PL/SQL block using dbms_scheduler every Saturday and Sunday at 8pm.
dbms_scheduler is present in Oracle 10g and up. In earlier versions you will have to use dbms_job as given above.
-- ========================================
grant create job to user_that_runs_script ;
Then as the user do
BEGIN
dbms_scheduler.create_job(
job_name => 'my_weekend_job',
job_type => 'PLSQL_BLOCK',
job_action => 'schema.my_stored_proc();'
repeat_interval => 'FREQ=DAILY;BYDAY=SAT,SUN;BYHOUR=20;BYMINUTE=0;BYSECOND=0',
comments => 'this job runs every Saturday and Sunday at 8pm',
enabled=>true);
END;
Hope this helps,
Ravi. -
I cannot acces my IPhone due to i get a notification saying that i dont have enough storage and i need to back it up with ICloud but it wont let me click close or settings there for i cannot recieve calls or acces my email or text messages. I even tried turning off the power but it wont let me do anything please help !
If the iPhone won't Restart you should be able to Reset it. Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
For the future (in case you don't' know), go to Settings > iCloud > Storage & Backup > Manage Storage, and choose your Device under the Backups list.
Under the Backup Options turn off anything you don't care about (being backed up, that is). This will let you reduce the backup size so that it fits in iCloud again. You can also delete the current backup here.
You should also check Settings > General > Usage and look at how much data each app is storing. Identify problem apps and go clean out unwanted files.
Great resource as well http://support.apple.com/kb/HT5262
Hope this helps! -
PLEASE HELP : Major IPOD Problem
Please Help:
Recently I downloaded the new Itunes(Itunes 7). After downloading it I was prompted to upgrade my Ipod (30g Video) to the new system (1.2). Almost immediatly after finishing this download my Ipod turned off, and is now frozen and will not turn on. Also, my computer doesn't recognize when my Ipod is plugged in, nor does the "Do not disconnect" screen come up, my Ipod stays blank. I called Apple they told me that I can send in my Ipod for it to be fixed, but the hard drive on the Ipod will be wiped. I recently bought a new computer and do not have any of my songs in my library, this is over 2000 (2000 + dollars) songs I have bought that I am currently on the verge of losing.
I have tried various USB ports, two different computers, restarting my Ipod, talking to apple technichal support, putting my Ipod into disk mode, manually trying to get the compter to recognize the Ipod through the manager, and smashing on my desk out of anger hoping that something might happen (just kdding). I believe thats everything, any other ideas you have are greatly appreciated.
If anybody has any ideas on how can get my computer to recognize the Ipod is plugged in so I can back up all the songs (via my computer, ipod...copy all music files) would be greatly appreciated, that way when I send in my Ipod and then get it back, I can put my songs back on.
Thank you in advance!
Windows Windows XPone thing that you can try is something my dad taught me. This works great especiall if you have a PC.
When i had to replace my laptop and was worried about losing all of my purchased songs from itunes, i was told to plug the ipod into the computer BEFORE installing itunes. it will read on your computer as a mass storage device and then all you need to do is simply go into the folders and copy all of the files into your "my music" folder (or whatever folder you choose). After that, you need to install/reinstall itunes and when it searches your computer for music, ALL of your music (including purchased songs) will show up and all will be okay.
Just a few hints;
although this seems very simple, if you're a simple person like i am, you'll expect to see the songs on your ipod show up with normal/regular titles.....THEY WONT. They'll show up as letter-number combinations, but the music is all there.
In short;
1. uninstall/delete itunes
2. Plug in our ipod (but don't reinstall itunes yet)
3. copy ALL of the files you can find on your ipod
4. reinstall itunes
5. let it search your computer for music
you should be fine at this point.
I hope this helps! -
HELP PLEASE! Major Problem with FCP Project
OK I am starting to panic. I was editing a wedding video for a client on this 150GB proMAX external hard drive. Everything as fine until this morning. Now when I go to open the project I always get a fatal error.
What happens is the project begins to load but then gets to one unrendered point on my timeline and it just hangs. I get that spinning ball of death and I'm not sure why. Then the program "quits unexpectedly." I have tried this several times and consistently get the same result.
I have tried opening this project on my MacBook and the same thing occurs. Can anyone PLEASE help me with this issue? I would appreciate any helpsounds like a corrupted clip.
disconnect the proMAX drive first, then open the project.
when the project has opened (with all media offline) then reconnect and mount the proMAX drive.
now you can start to reconnect the media ... but do it in parts, not all in one go. by a gradual process you should eventually discover which clip is causing the crash .... when you find out the corrupt clip, recapture from source.
good luck
Andy -
Please Help! Problem with 'whistle' when using Audition and Premeire Pro 1.5 with Audigy
I hope someone can help with this problem. The start of these messages is at the bottom. Any suggestions would be most welcome...Bill Allen
Hi David (00)... Thanks for your reply. I just wanted to let you know
that I am going to post all of this correspondence on as many Creative
forums that I can find in hopes of finding someone that help with this
problem.
I will advise you of the results
Thanks again...Bill Allen
----- Original Message -----
From: "Creative Americas Customer Support"
To: "Bill Allen"
Sent: Saturday, February , 2006 :39 AM
Subject: Re: Creative System Information (English : Adobe Premeire Pro .5
and Adobe Audition) (KMM987992I6636L0KM)
> Sir,
>
> The only time that I've see a random tone being generated as you
> decribe, it was necessary to update the system bios to correct.
>
> While we are able to playback and record with the card and it's included
> software, Adobe continues to not allow you to monitor what you're
> recording. As best we can tell, there's nothing wrong with the card and
> I would urge you to check with Adobe for any "monitor recording"
> switches that may be in their software.
>
> For faster service please reply with previous correspondence when
> replying to this email.
>
> Best Regards
> ,
>
> David (00)
> Team Specialist
>
> Technical Support
> Creative Labs Americas
>
>
>
> To provide feedback on your "Creative Experience" please click on the
> following link:
>
Link removed
>
> This link is provided so that you may provide feedback on your "Creative
> Experience". If you require further troubleshooting or have additional
> questions simply reply to the original mail and we will be glad to
> assist you.
>
> Original Message Follows:
> ------------------------
> Jeen... I appreciate, very much, your reply. But I don't appreciate
> trying
> to be 'ping ponged' back and forth between Creative and Adobe. While I
> realize that you can only deduce a solution from what I tell you, I
> believe
> that if you re-read my description of the problem you will realize that
> the
> problem is with the sound card and it's associated software. Otherwise
> why
> would the system work as expected when it it turned on the next morning?
>
> I would also like to know where the 'tone' comes from. When recording
> video segment (with audio) through the firewire connection of the
> Creative Audidgy 2ZS card, after a short while the audio is replaced with a
> constant tone (as I said, it is about 200 Hz). If I record the video thru the
> Firewire connection and the audio through the 'Line-In' connection,
> there is no problem with the recording the audio track 'tone free'. However,
> sometimes but not always, when the audio is played back the tone will
> appear. This has happened with both Adobe Premeire Pro .5 and Adobe
> Audition. It is not in the audio track of Adobe Premeire Pro .5 or
> Adobe Audition, so the problem must lie with the Creative Audigy 2ZS card or
> it's associated software. I'm sure your audio engineers have knowledge of
> this problem and I would appreciate an answer.
>
> Thanks...Bill Allen
>
> ----- Original Message -----
> From: "Creative Americas Customer Support"
>
> To: "Bill Allen"
> Sent: Friday, February 0, 2006 2:5 AM
> Subject: Re: Creative System Information (English : Adobe Premeire Pro
> .5
> and Adobe Audition) (KMM9780I6636L0KM)
>
>
>> Dear Bill,
>>
>> Thank you for replying back to Creative Technical Support.
>>
>> With regards to your issue, I understand that you are having
> difficulty
>> getting the audio to record from the applications Adobe Premiere Pro
> .5
>> and therefore not sound during the playback.
>>
>> As you have verified that the sound card is working properly with the
>> other applications on recording or playback, this could be due to the
>> improper setup for the audio in the Premiere Pro .5.
>>
>> You may like to refer to Adobe for assistance on the configuration of
>> the audio settings as we are not in a better position to advise you on
>> third party software.
>>
>> Should you have not sound or issues with our software, please feel
> free
>> to contact us so that we can assist you.
>>
>> For faster service please reply with previous correspondence when
>> replying to this email.
>>
>> Best Regards
>> ,
>>
>> Jeen
>> Technical Support
>> Creative Labs Americas
>>
>>
>>
>> To provide feedback on your "Creative Experience" please click on the
>> following link:
>>
Link removed
>>
>> This link is provided so that you may provide feedback on your
> "Creative
>> Experience". If you require further troubleshooting or have additional
>> questions simply reply to the original mail and we will be glad to
>> assist you.
>>
>> Original Message Follows:
>> ------------------------
>> Ronshone... Thanks for your reply.
>>
>> Here is the information you requested:
>>
>> Sound Blaster Audigy 2ZS
>> PID: 0 03 50 00 00 00 02
>> Driver Ver: 2.8.4
>> Firmware : 0.0.0
>> Model: SB.0350
>> Serial Number: MSB0350472004288E
>> Ink stamp: 50SPT470D
>>
>> The Audigy 2ZS is the only sound card installed
>> The Audigy 2ZS card is at least one slot away from the graphics card.
>> The Audigy 2ZS card is one slot away from another card.
>> The Audigy 2ZS card is properly seated in the PCI slot.
>> The PC's internal wires have been moved away from the Audigy 2ZS card
> .
>> The 'on-board' sound is disabled thru the BIOS.
>> The 'on-board' game port is disabled thru the BIOS.
>> The XP Pro operating system is up to date with all updates.
>> There were no background operation going at the time of the tests.
>> The anit-virus program was closed
>> The CPU is not overclocked.
>> And, I am the Administrator.
>>
>> The card came in a Creative retail Box along with the input unit that
>> mounts
>> in the dri've bay. I can't recall what that is called.
>>
>> I have relocated the sound card to a slot that is 4 slots away from
> the
>> graphics card and slot away from another card, in this case an
>> additional
>> IDE dri've controller.
>>
>> I have performed the test you outlined. I found that I had to record
>> using
>> the 'line in' source input. And I had to playback using the 'wave'
>> source.
>> As far as that test is concerned, everything worked. However when I
>> bring
>> up Adobe Premeire Pro .5 I do not hear the audio when capturing, and,
>> even
>> though the audio meters in Premeire Pro in indicate that there is
> audio
>> playing from the audio track on playback, I hear nothing from the
>> speakers.
>>
>> I then brought up the Creative Speaker Settings requester and did a
>> diagnostic test. All tests indicated "pass". But when I click on the
>> 'Speaker Settings' and perform the 'Speaker Test' I hear nothing. I
>> should
>> add that in both mixers, the Creative Surround Mixer and the Play
>> Control
>> mixer, all inputs and outputs are selected (not muted). Also when I
>> performed this same test yesterday the 'Speaker Test' worked fine.
>>
>> On rebooting, the 'Windows XP' sound is heard from the speakers.
>> Bringing
>> up Adobe Premeire Pro .5, the audio played as expected. The 'Speaker
>> Test'
>> in the Creative Surround Mixer also worked as expected.
>>
>> I then recorded the rest of my program using the Adobe Premeire Pro
> .5
>> 'Capture' requester and when I tried to playback from within Adobe
>> Premeire
>> Pro .5 all I got was a constant tone (about 200 Hz), even though the
>> audio
>> meters in Adobe Premeire Pro .5 indicated that the audio was good and
>> had
>> no constant tone.
>>
>> I rebooted the computer and brought up Adobe Premeire Pro .5 and my
>> program. Without making any changes to either mixers, Adobe Premeire
> Pro
>> .5
>> performed, and the sound played, as expected. In the 'Play Control'
>> mixer
>> only the 'wave' was acti've. All the rest were muted. It was the same
>> for
>> the 'Creative Surround Mixer'.
>>
>> I am at a loss as to what the problem is. Any help would be
>> appreciated.
>>
>> ...Bill Allen
>> ----- Original Message -----
>> From: "Creative Americas Customer Support"
>> @customercare.creative.com
>> To: "Bill Allen"
>> Sent: Monday, February 06, 2006 9:42 PM
>> Subject: Re: Creative System Information (English : Adobe Premeire Pro
>> .5
>> and Adobe Audition) (KMM933384I6636L0KM)
>>
>>
>> Dear Bill,
>>
>> Thank you for contacting Creative Technical Support.
>>
>> With regards to the issue you are having, I would really appreciate it
>> if you can provide me with the model number of the sound card. It
>> should
>> start with CT or SB followed by 4 numbers found on the sound card. I
>> also need the serial number which can be found on the sticker and the
>> ink stamp which is printed on the back of the card. This number will
>> not
>> be located on any of the stickers and it will not be labeled. It is a
>> number that has been stamped on the card itself, possibly near the
>> outer
>> edge of the card to determine the best advice for you.
>>
>> Did the sound card come pre-installed in the PC, comes in a plastic
>> cover or brown box or did it come in a Creative retail box package?
>>
>> Below is a link that may help with the location of the model number.
>>
>> Run a keyword search for SID2456 from the link below.
>>
Link removed
>>
>> I also need you to try the following recording test.
>>
>> SELECT THE RECORDING SOURCE IN SURROUND MIXER
>> . Go to Start Programs Creative SB Audigy Surround Mixer
>> 2. Click on the Recording Source (should be on the right side of the
>> mixer under the REC label)
>> 3. Change the recording source to Analog Mix
>> 4. Mute the other analog sources (Mic, CD Audio, Auxiliary, Tad, PC
>> speaker) that you don't want recorded with the audio stream.
>> 5. You may wish to select "record without monitoring" by click on the
>> (+) above the Analog Mix recording source. This keeps the source from
>> playing out to speakers while recording
>>
>> TEST RECORD THE AUDIO
>> . Go to Start Programs Accessories Multimedia Sound Recorder.
>> 2. Click the Record button (red dot)
>> 3. Talk into the microphone
>> 4. Let it record the source for a little bit
>> 5. Hit the Stop button (black square)
>> 6. Hit the play button (single arrow pointing right)
>> 7. You should now hear the audio that you recorded.
>>
>> If you are still having issues, I recommend you to ensure the
> following
>> for the audio installation and test:
>>
>> - The card is the only card installed other than the Graphics card.
>> - The card is at least one empty slot away from the Graphics card.
>> - Place the soundcard away from all the others.
>> - That the card is seated properly in the PCI slot.
>> - Move the PC's internal wires away from the soundcard.
>> - That the on-board sound on your motherboard is disabled through the
>> BIOS.
>> - That the on-board gameport is disabled through the BIOS.
>> - That your motherboard BIOS is up-to-date.
>> - That the operating system is up-to-date with the latest service
> packs
>> and patches.
>> - That there are no background applications open when you attempt the
>> solution.
>> - That the anti-virus program is disabled.
>> - That if you are over-clocking your system, return all options to
>> their
>> recommended settings.
>> - That you access the PC with administrator rights.
>>
>> Do reply back to me if you are still having problems with any error
>> messages prompted. Thanks.
>>
>> For faster service please reply with previous correspondence when
>> replying to this email.
>>
>> Best Regards
>> ,
>>
>> Ronshone
>> Technical Support
>> Creative Labs Americas
>>
>>
>>
>> To provide feedback on your "Creative Experience" please click on the
>> following link:
>>
Link removed
>>
>> This link is provided so that you may provide feedback on your
>> "Creative
>> Experience". If you require further troubleshooting or have additional
>> questions simply reply to the original mail and we will be glad to
>> assist you.
>>
>> Original Message Follows:
>> ------------------------
>> User Detail
>> ----------------------------------------
>> Name : Bill Allen
>> Email Address : [email protected]
>> Self Description : Intermediate PC User
>>
>> Creative Product Information
>> ----------------------------------------
>>
>> Problem Type : I need help with a third-party software application
>>
>> Problem lies with:
>> ----------------------------------------
>> Adobe Premeire Pro .5 and Adobe Audition
>>
>> Customer's System Specification
>> ----------------------------------------
>>
>>
>> Detailed Problem Description
>> ----------------------------------------
>> I can hear sound from my computers speakers. The diagnostic tests
>> performed by the Creative software are all "OK", but I cannot record
>> audio with either of the two programs mentioned above. I have checked
>> everything I can think of and all of the settings appear to be "OK".
> I
>> have also updated the driver for the sound card. What can I do?
>>
>> Attachment :
>> [ Attachment Type: application/octet-stream Name: CTSi.cab]TeamRacing6 wrote:
b noir,
I can get itunes to start if I disable Bonjour or if I "repair" it first. Sometimes I can repair Bonjour though add/remove programs, sometimes it will only "repair" using WinRar. Sometimes I have to "repair" Bonjour 2 or 3 times to get iTunes to start.
I have tried uninstalling and reinstalling at least a dozen times. I have tried redownloading iTunes at least 5 times and from different links. This leads me to believe that the dnssd.dll file is not itself corrupt, but this newest version is causing a conflict with XP somewhere somehow.
Team, iTunes 10.2.2.12 has just been released. I installed it and checked, and BonJour's been updated to version 2.0.5.0, and there's a new 2.0.5.0 version of dnssd.dll on my system. So I reckon it's worth a try updating to that to see if it's of any help with your trouble.
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