Please help me format my ipod

I tried to re-install the software for my ipod and had been told my ipod need to be formatted. I click format button. It came up the message " assertion b failed at. /ipod format FAT 32. cpp appline 1068". Anybody can tell me what I am going to do? Thanks a lot!
  Windows ME  

Thank you for quick response,but what's OS and where I can get it? I checked the user guide p4, still didn't get it. BEW, I use my ipod with a window PC. Can you tell me more. thanks

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