Please Help Me I am DESPERATE!!

I am struggling with getting Shockwave and Flashplayer to load on my computer.  I have looked at some of the other posts and tried many of the suggestions in them.  I download Shockwave and check it on my manage addons first its there then its gone.  My control panel says that they are installed but whenever I try to use a program that requires Flashplayer it directs me to install it.  I am about to chuck my computer out the window I am so frustrated.  I am running on Windows XP, IE 8.  I have no clue what bit my computer is though.  PLEASE HELP ME!!!!!

Hi carriebelle71, Thanks for the info on the Virus removal. Now when you say you are not "using" AVG or Ad-Aware, are these programs still Installed or have you Uninstalled them? Also with AVG, did you in addition to Uninstalling it from Add/Remove use their Removal Tool?
On Ad-Aware, do they have an "Ad-Aware Plus feature"?
In your Post#1, you stated you have these two programs, so I'm trying to determine the status.
I've read your comments about Adobe. Personally I wish on the Forum, they would change the wording from "Top Participants" to Top Volunteers since this is confusing to Users. Some think all listed there are Adobe employees and that's not the case.
The "Community Professionals" may or may not be Employees, I don't know. They could separate them if they are.
All of those listed there are separate from Adobe Support, which charges a fee. I am a Volunteer, not an Employee. Hope that explains it a little.
Now back to your issue. Since you had the Virus, I would like you to go to www.malwarebytes.org and download and SAVE to your Desktop the Free Version. Use the Update feature and when that is done, if you still have AVG/Ad-Aware Installed, Disable them first. Then close all browser windows and Run a full Scan with MBAM. Many users that have done this, find that all malware had not been removed. If MBAM finds any additonal, then follow their instructions.
Let me know on the above. We want to be sure your system is clean before proceeding. Trust me, I know where I'm going with all of this:-) I've dealt with these Viruses and the damage they do for over 6 weeks or more.
Thanks,
eidnolb
Message was edited by: eidnolb  add'l info

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