Please help me.  I cannot import videos into itunes library

I have read the manual's entries on doing this and nothing seems to be working. It won't let me import my own videos into the itunes library for me to convert to a file recognized by ipod. I have a 5th generation ipod. I am doing everything it tells me to do and still nothing. I have called technical support and they won't help me because I didn't purchase the videos through itunes. I have tried to click and drag the file and it won't let me do it even though the manual says that's what to do. when I look into the movies tab it is blank. When I put a dvd in my drive to copy to itunes library it doesn't even show up. I am going crazy and am about to return this if I can't get this figured out.

See this for help: Guide to converting video for iPod (Mac/Windows).

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