Please help me i cant update my bb 8520 os

everytime i try to update my os it always shows that there is no update available for my device. my current version is 4.6 and i am trying to update to version 5. my friend updated her 8520 so easily and there's an immediate promt of the update. We are using the same provider.. i wonder why i dont receive updates. kindly help me..
may i ask also, is it necessary to have a blackberry internet connection to be able to update the os??thankyou!

How did you get the music on the ipod? It should have come from your computer. Why is it not there now?
He could have bought all of his music directly from the ITS to his Touch.
To get your purchased music from the Touch to the computer, you will need to:
- open Itunes on the computer, and sign into your ITS account
- verify that the computer is authorized on the account
- under the File menu, select 'Transfer purchased items to this computer'
- after your purchased music and apps are transferred you will need to pair the iPod to the computer, this will clear all music, apps, etc. from the iPod
- reload the iPod from the computer

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