Please, help me, i need your help now, Thanks
Yesterday night loaded my iphone 5 with a charger that was not original apple. At 5 in the morning I want to set the time and I did not walk me iphone was only black screen, tried the button "home" and sleep and not react. What I can do?
Try charging it with the correct charger. If you cannot get it to work then make a Genius Appointment and take it in for service.
Similar Messages
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Hi - I keep receiving the following error message on a song I purchased from itunes and am now trying to drag and drop to my iPad: "you must download items from icloud before you can copy then to iPad" what does this mean - please help! Thank you
Hi Poonam26c,
If you do not have a local copy of a song which you have purchased (i.e. it is available via iTunes in the Cloud), you may need to redownload it before you can transfer it to your device. You may find the following article helpful:
Apple Support: Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/HT2519
Regards,
- Brenden -
i cant use the highlight, underline, or strikethrough function in a specific pdf file. The file isnt locked. I used to highlight texts from that file before the latest update. The problem occurs only with that file. Urgent need. Please help. Thanks!
Chester31,
Thank you very much for sharing your file with us! Now that we are able to reproduce the problem at our end, you may stop sharing the file on Acrobat.com.
Do you know when this problem (for not being able to add new highlight/strikeout/underline) has started? Did you update your iOS from 7.x to 8.0 recently?
We will continue investigating the problem and let you know what we find.
Thank you again for your help. -
My apple ID: my device is iPhone 5s 32Gb but now i forgot password. I've been restored my iPhone :(( Please help me, Thanks so much.
P/s: sorry, I'm not speak English well.
<Personal Information Edited by Host>First, remove your personal information from your post. None of that is needed.
This is not Apple. This is a user-to-user PUBLIC forum. You've just given out a lot of personal informaiton to thousands of strangers.
Go to iforgot.apple.com to reset your Apple ID password. -
Hai, i tried to open itunes on my windows 8 laptop but it comes out with 'iTunes has stop working' notification and need to close the program everytime i try to load it. Please help! thanks.
Hi ajay-9,
Thanks for visiting Apple Support Communities.
The steps in this article can help if iTunes is quitting unexpectedly on your PC:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
Cheers,
Jeremy -
I am trying to buy an app (Aperture). I don't see a "buy" icon in the app store. If I go to Apple site, there is a buy icon but when I click it, I get a dialogue box saying the link needs to be opened with an application. Please help. Thanks.
Hi ...
Installing the OS X Lion Update 10.7.3 (Client Combo) will reinstall the App Store for you.
Restart your Mac after the combo is installed then try purchasing Aperture. -
From the past 3days,i can't install apps from the appstore,it says "this items can't be purchased right now,try again later", please help me,thank you
Hey Kay97,
These are some troubleshooting steps that might be relevant to your issue:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Welcome to Apple Support Communities!
Have a good one,
Delgadoh -
My "software updates" are up to date. However, every website I go to, there's a notice that says I need to update my browser. I follow the options to download Safari on Apple, and it leads me to a page about software updates. (ie; click on the apple, then "software update..") It's frustrating because on some sites it barely loads anything anymore. Please help. Thank you.
You need to upgrade the OS or switch to a product such as Firefox.
To upgrade from 10.4 or 10.5, buy a retail Mac OS X 10.6 DVD from the online Apple Store.
To upgrade from 10.6, your computer needs to have at least a Core 2 Duo(not Core Duo) CPU and at least 2GB of RAM. Download Yosemite from the Mac App Store, or buy a download code for Lion from the online Apple Store.
(126801) -
I have an iPod Nano that is synced to my mac, but it is sent in for the battery issue. Anyway, I have bought a 2nd gerneration Ipod touch and I want to now sync it to my mac, but it does not show up in the left menu bar. Please help. Thanks All!
http://support.apple.com/kb/TS1591
There have been some problems accessing pages on the Apple web site. If the hyperlink gives you a "We're sorry" message, try again. -
I made an in app purchase and the payment did not go through due to lack of funds. Now I am trying to change the payment option (credit card) but it is not accepting it.
Please help! thanks in advance.I am desperate right now. I'm not sure if I got myself into some real trouble since I got the in-app and it works fine, but the purchase did not show up. It usually asks ms if I want to pay 2.99 and I would press "yes," but this time it did not ask and I feel like I got this app without paying for it. please any advice!?
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Until recently I was able to send images in the body of my Yahoo emails. Now, I am getting the message "This message has been truncated", and the email does not go through. I do not have this problem using IE. Could you please help? Thank you.
Try this -> http://support.apple.com/kb/TA38632?viewlocale=en_US
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how to trobleshoot an ipod touch. yesterday i tried to reset the setting then after i click reset it suddenly shut and after a few minutes an apple logo came out. It cannot be open anymore until now and the logo is still their. what will i do.please help me thank u
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
My itouch just crashed unexpectantly. I can't open the itouch up. Also,nothing would show up even when i plug it in into the computer... What do I do now? please help! Thanks!
Well plug it in again, and then hold the "Lock" and "Home" button at the same time for about 10 seconds. See if that helps.
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I need to delete an empty folder. I tried all of the possible things to delete it, but still whitout any luck. Restarted the phone, updated software, etc... Please help ! Thank you.
Try to drag an app into folder and then drag it out.
Or reset you iPhone. Hold down Power and Home buttons until Apple logo appears. Release and wait to reboot. -
I want to buy daimonds on y man game but i can't ,, "your purchase could not be completed " please help . Thank you
Not sure how anyone here would know why.
What exaclty does it say when you try?
Have you contacted itunes support? -
Hi I'm using iPad.i would like to purchase one of my game but I couldn't,because I don't know the answer to the question.like where was your first job and where was your favorite job.would you please help me.thank you
See Kappy's great User Tips.
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities https://discussions.apple.com/docs/DOC-4551
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
Cheers, Tom
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