PLEASE HELP ME!! Ipod not recognised in i-tunes or by computer

My pod used to be recognised!! No probs, but now for some reason there is no "device" tab at the side and no recognition of it anywhere. But it still charges when plugged in?! I have tried the 5 Rs (as much as I can- can't do the last one because there is no device tab). I have tried to change the letter after reading someone else's Q, but the i-pod wasn't even located there. What is happening??? Any help is very much appreciated!
P.S- I am using a lap-top- but have tried the steps contained in support but that also didn't work.
HELP PLEASE!!

Try to change the drive letter again, as describe here *[Change Drive Letter|http://support.apple.com/kb/TS1493]* but, before you connect the ipod, try this to make it show in Disk Management:
Open iTunes
Select Edit-Preferences - leave the preference window open in iTunes
Then connect the ipod and follow the steps to change the drive letter.

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