Please help me...major issues with authorized repair center

I could really use the advice of those more "techie" than myself. About a month ago, my iBook G4 crashed on me. I brought it to an authorized repair center and they replaced the hard drive for $270. When I got it home, it seemed to be acting funny - freezing, slower, etc. I noticed that About this Mac under the Apple menu said it had 128 MB of memory, yet when I brought it into the repair center it had 256 MB. Yet when I installed an extra memory card I had laying around it said 600-something (I forget), which is impossible, because my Mac can only hold 512 MB total. Anyway, very long story short, I've brought it back once to complain that my computer wasn't preforming the way it used to. I was told two things. One, it's because I'm running Tiger on an old machine (bullsh*t, I ran Tiger since July with NO problems). Second, they said my computer is screwy because I'm running 10.4.4, which is known for having bugs. Is this true? The same day they told me there was "nothing wrong with your iBook, sorry" it crashed again, and I can't get it to start! I've made an appointment with the owner of the repair shop, and I'd like to be able to defend myself because I think they screwed up. I'd like them to fix it for free, or refund my money and get the HD back. Any advice is GREATLY appreciated. Sorry this is so long, I love my Mac
PS...I got it to start for about 3 minutes lastnight before it crashed again. I cannot open the Finder, and anything on the Dock that I try to click on shows a large grey question mark. What's that mean?

Did you inform the repair center that your RAM reported had dropped? Tiger I would not run on anything less than 512 MB of RAM anyway. I've read stories that repair centers frequently remove any third party RAM you might have installed, and this may be another one such case.
The gray question mark means the files have basically relocated themselves to someplace the system can't find them. If you didn't move anything, it is possible the directory got munged. To repair the directory, first make sure your data is backed up, and then follow these instructions:
http://docs.info.apple.com/article.html?artnum=106214
If that indicates something it can't fix, get Alsoft Disk Warrior 3.0.3.
It is possible the RAM you have in there is bad, and that may be why you are detecting less RAM too. RAM can go bad at anytime. So can the memory slot itself go bad. And frequently the issues which make it go bad are undetectable by any hardware test. Though if a hardware test detects an issue with RAM, that's believable.

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PLEASE HELP! Restarting issue with K8N SLI. need bios help???

Hi people,
I would really appreciate some help this this problem im having. It’s a bit long winded but ill try to keep it short.
My pcs spec is as follows –
MSI K8N SLI (model MS-7185) motherboard
AMD Athlon X2 64bit 4200+ cpu
4 x 512mb ram
Running with a Radeon X700 256mb graphics card.
Ever since I purchased the machine ive been having problems with the pc loading up XP (or any OS for that matter!). Sometimes it would freeze on the loading screen and sometimes it would freeze on the black screen just after the loading screen. Sometimes while running windows perfectly normally, a blue screen with writing describing the error came up and then the system restarted, however, I would only ever manage to read the title of the blue screen as the pc restarted so quickly. I remember seeing the word hardware though, so I guessed it was a serious hardware issue. I lived with this for a few months thinking it might be something im doing that’s making it be so unreliable, such as a software issue, but I recently went on a mission to sort it out. The BIOS of the motherboard was password protected and I wasn’t aware of this until I had lost contact with who I had bought the system off, so I decided to restart the motherboard’s settings by pressing the reset button on the board itself. Next time I booted it up it told me that the defaults were restored etc and continued to boot windows, however now I can hardly get windows to start at all, the system restarts on the loading screen 8 times out of 10, and if it does boot up fully then it doesn’t last long before crashing on me. I messed about with a few of the BIOS settings, but to be honest I have no experience with working with these settings, its all very new to me. I have an idea that it could be the processor or the graphics card causing the problem, just an inkling though!
If anyone can help me I would appreciate it greatly. Thank you. Adam
you can also email me at e-mail - [removed by moderator due security purpose]

Quote from: Grayone on 23-December-06, 06:36:43
Can you furnish us some additional info on the 4 sticks of memory that you have? Also on the power supply? There is a label on the side of it that lists the manufacturer of the power supply and the amperage output for the 12volt power rail.
Thanks for your reply. here is some more info:
4 x Kingston 512mb model no - KVR400X64 C34
The power supply is a Sweex Advanced Gold 650W [BA000110]. max currennt on 12v rail is 25A
Hope this helps. Thanks again for your reply.

PLEASE HELP (P2 card issue with FC7)

So I shot 32GB worth of 720p24p footage and during the log and transfer, the footage played just fine, but when I bring the footage into final cut pro into either the viewer or timeline it is laggy, and the audio plays but the video just lags behind it and doesnt bother to play at all really. I really need help as I usually just shoot in H.264 and then proceed from there. I have all the original files from the P2 including the .TXT so I dont know what is going wrong.

Go into the Log and Transfer Preferences (the sprocket menu in the upper right) and choose PREFERENCES. Uncheck REMOVE PULLDOWN. Reimport the footage. Oh, trash the footage you have now, then try again. ONE CLIP, to see if it works.

Please help! Some issues with syncing!

Hello, dear apple users!
Yesterday i made sync for my wifes iphone 4 via icloud. Today my wife bought iphone 5 and doesn't restored data -waited for me. ;) My wife gave her old iphone 4 to her mom, without login out icloud. Mom started to delete and rename contacts one by one! When i returned home and made restore to iphone 5 via icloud, all she had in contacts was few numbers which my wifes mom lefted in iphone 4. So my question is does icloud change contact and other data? Even backups??? Can i get those numbers somehow?
Thank you! :)

http://support.apple.com/kb/HT4859

Major Issues with iPod Touch - Please help!

Hi, I am having major issues with my iPod, and nothing seems to be going right. It all started a few days after I got it for Christmas. I would wake up, and my iPod would be completely discharged even though it had a full battery and was turned off. I woke up one night and found that it came on all by myself. I sent it into iPod, and they sent it back saying nothing was wrong. Since I got it back today and within six hours, I have had four software crashes to the point where I have had to uninstall iTunes and restore factory settings four times. I am now on my fifth crash, but this time, the screen won't even come on. It keeps saying that it is in recovery mode. I simply went to turn it on! Does anyone have any suggestions? Personally, I think there is a short, and that I need a new a replacement. However, it doesn't seem like Apple is very supportive of the idea. I go through all of their steps over and over and over, and the same thing happens! What is going on? Please help.
Marie

sounds like, for the charging problem anyways, that you are just putting ipod into "Stand by" mode... press and hold the power key for about 10 seconds and an option to power off will actually come on.. if u just press it and let go, it just goes to stand by.. i have noticed stand by drains my battery
also, it doesn't sound like a short to me... the charging i am pretty sure is bc you are only putting it into standby however, the rest sounds like software.. did u try and restore using itunes or did you just reset the factory defaults?? Plug it into itunes and click restore under the ipod menu...
Message was edited by: Devin Stephens
Message was edited by: Devin Stephens

Hello there, i have a major issue with my iphone 3g, it ran out of battery yesterday and now it won't charge or turn on at all, can anyone help??

hello there, i have a major issue with my iphone 3g, it ran out of battery yesterday and now it won't charge or turn on at all, can anyone help??

Apple Does Not recommend that. Please Read.
http://support.apple.com/kb/HT1490
From that article
"Portables with built-in batteries"
Current Apple portable computer batteries are pre-calibrated and do not require the calibration procedure outlined in this article. These computers use batteries that should be replaced only by an Apple Authorized Service Provider.
MacBook
MacBook (13-inch, Late 2009) and later
MacBook Air
MacBook Air (all models)
MacBook Pro
MacBook Pro with Retina display (all models)
MacBook Pro (13-inch, Mid 2009) and later
MacBook Pro (15-inch, Mid 2009) and later
MacBook Pro (17-inch, Early 2009) and later
Thanks.
Allan Mac wrote:
Apple recommend calibrating the battery when you buy a new Macbook and then every few months, or monthly if it used on mains all the time. This, as Apple says is to keep the battery operating at maximum efficiency. When the battery discharges and shuts the macbook down, it still has reserve power for a good number of hours. There is also a logic board battery to hold various settings.
I rather think I will take Apples advice on using their equipment not yours, but I would be intrigued to discover what is it you know that Apple doesnt about its batteries?
Allan

I am having major issues with links in keynote! Even though the links (a navigation system) are on the master page, they are only working on some of my slides. Anyone have ideas on how to fix this or similar issues? Help!

I am having major issues with links in keynote! Even though the links (a navigation system) are on the master page, they are only working on some of my slides. Anyone have ideas on how to fix this or similar issues? Help!
I have created a navigation system on the master pages and set the presentation to links only mode. I also have other links scattered throughout the program, like a linkable table of contents, etc. Some of them work, some of them don't. Not sure why. Anyone out there having similar issues? Or have any idea on how I can solve this issue? Any help would be appreciated!
Thanks!

Links should not create any problems in Keynote. If they are set up correctly on text, the text will be underlined. Objects that have links will have a curved arrow bottom right, if you click the arrow a popup will display the link information.
Try this repair for Keynote, ensure you complete all the tasks and in the order shown:
1
delete all the iWork applications if you have them, not just Keynote, using Appcleaner from Mac Update, its a freeware application
2
empty the trash: Finder > Empty Trash
3
Shut down your Mac, wait 30 seconds, then power on the Mac, immediately after the start chime, hold down the Shift key
When you see the grey Apple symbol and progress indicator (a spinning gear), release the Shift key.
If you are prompted to log in, type your password, then hold down the Shift key again as you click Log in.
4
Let the Mac fully boot up, it will take longer as the OS is repairing the drive
5
when fully booted, go to Applications > Utilities > Disc Utility; click on the boot drive then First Aid tab and click repair disc permissions
6
when complete, restart the Mac normally, Apple menu > Restart
7
install Keynote from the Mac App Store
let us know if this helped

HT1386 my iphone does not sync with itunes on my second authorized computer, please help. i changed the first authorized computer in May 2012 and have been using the second authorized computer since then but it cannot sync - please help!!

my iphone does not sync with itunes on my second authorized computer, please help. i changed the first authorized computer in May 2012 and have been using the second authorized computer since then but it cannot sync - please help!!

"I was thinking I would just connect my iPhone and all of my music and other stuff would transfer to the new computer. "
Not true. The music and pic sync is one way - computer to iphone. The only exception is itunes purchases. Without syncing: File>Transfer Purchases
You really should transfer everything from the old computer, or your backup copy of your computer. Since you do not have access to the old computer, then use your backup copy of the old computer.
If for some reason you have failed to maintain a backup copy of your computer ( not good), then you would have to transfer itunes purchased as described earlier. Any other itunes content would be lost.
You can e-mail photo library pics to yourself, but they will not be of the original quality.
Before syncing, enter at least one unique contact and calendar entry on the computer. When you first sync, then you should get the option to merge the data.

Having major issues with InDesign CS6. will upgrade fix???

Having major issues with InDesign CS6. Not only is it crashing, but it is corrupting the existing file. Then when I relaunch, it is not allowing me to open the file again.
In another instance, yesterday I opened an file created 3 months ago and it allowed me to make changes, however I could not save them to the existing file, or not even to a new name.
I had to copy each layer on each page to create a new document. NOT GOOD!!! Just saw that ADOBE has an update for InDesign. WILL THIS FIX THE PROBLEM??

Yes, I would certainly get the latest update. That we often solve issues like these, for this is not normal. Some further tips would be quite InDesign, then to trash your InDesign preferences and then re-start InDesign (it will rebuild them again). Some further areas to look into would be:
* Corrupt Font(s) (or corrupt font caches - see below)
* Corrupt Image(s)
* Power Failures (power surges)
* Placing images via drag-and-drop from an Internet page
* Working on an InDesign file over a network or on a remote server
If all else fails, we as Markzware (I work for them) also offer a Service to fix corrupt InDesign documents. See:
http://markzware.com/support/faq/recover-bad-file-service/
Hopefully this helps you.
David Dilling of
Markzware

I have an ipod 2g , The keyboard won't work! Or at least some of it's letters and numbers won't. please help i'm stuck with emojis

i have an ippd touch 2g , a part of my keyboard won't work , i can type letters but i can't type numbers . please help i'm stuck with emojis keyboard

Try restarting the iPod by holding down the lock and home button together and then slide the power button to turn it off and then wait 10 seconds and start it up again. If it is not a reset issue then it may be a hardware issue. Is your iPod damaged or have you dropped it recently? If it is a hardware problem then you may not be able to fix it. If your iPod has multitasking options like the new iOS devices, close out the app and then try again, it should reset your device to letters instead of emojis.

Having Major Issues with Flash Player

Using IE 8, 64 bit, flash player 11.4.402.287
Having major issue with flash player! can not play a lot of games on FB. Games tell me that i need to update my Flash Player, PC says I have the latest version installed already.Ok, thought i would uninstall/reinstall...no go. Will not uninstall, says I need to close IE...which none are open. This issue has been going on for weeks now. I have done everything the help said to do and still not working. I need HELP!

im using the recent adobe flash player
windows XP, internet explorer, 10.045.2, 32bit
im not sure how this works, but im sure all that is correct:)
if you need additional infomation, just let me know

Major Issues with Premiere Pro CC

I am currently having some major issues with Premiere Pro CC running on my macbook pro(specs below).
I am trying to export a 4 minute video using the vimeo 1080p export settings as I usually do, and it takes about 10 hours to export the video. On cs6, a similar project would take 5-10 minutes.
Also, the video that was exported contained a lot of clips that came out choppy and low quality.
I am currently on the phone with tech support, and they cannot seem to figure out what is wrong.
I have seen a few post about CC having issues with amd cards, but nothing has been confirmed yet.
Any help would be greatly appreciated since this job is past due due to these issues.
2011 MacBook Pro
i7 2.2
16GB Ram
256 SSD + 750GB HD
AMD Radeon HD 6750M 1GB

You neglected to specify exactly which release of PPro CC you are running. There have been 5 of them.
If you're on CC7.2 or 7.2.1, then you may be hitting the same problem discussed in one of these threads:
RGB Curves: http://forums.adobe.com/message/5929088?tstart=0#5929088
http://forums.adobe.com/message/5934916?tstart=30#5934916
http://forums.adobe.com/message/5935386?tstart=0#5935386
The first thing to try is switching Renderer to Software Only.

I am having a problem with pop pups and small windows with ads constantly opening up on my safari?? Thought that macs didn't get virus? this looks like one- any experts around? please help me fix it with your instructions? really don't know what to do...

Hi everyone,
I am having a problem with my Mac OS X 10.7.5 mac book air , there are constant pop pups and small windows with ads blinking constantly opening up on my safari in front of everything?? it is constantly interupting me and makes me mistakingly click on it then another new windows open behind the one im using..
I am not too sure if thats a virus or trojan.. I always thought that macs didn't get virus? this looks like one to me… any experts around? please help me fix it with your instructions? really don't know what to do... thanks

Those are not viruses. You have probably installed some malware:
The Safe Mac » Adware Removal Guide
Helpful Links Regarding Malware Protection
An excellent link to read is Tom Reed's Mac Malware Guide.
Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.
See these Apple articles:
          Mac OS X Snow Leopard and malware detection
          OS X Lion- Protect your Mac from malware
          OS X Mountain Lion- Protect your Mac from malware
          About file quarantine in OS X
If you require anti-virus protection Thomas Reed recommends using Dr.Web Light from the App Store. It's free, and since it's from the App Store, it won't destabilize the system. If you prefer one of the better known commercial products, then Thomas recommends using Sophos.(Thank you to Thomas Reed for these recommendations.) If you already use Sophos, then be aware of this if you are using Mavericks: OS X Mavericks- Sophos Anti-Virus on-access scanner versions 8.0 - 9.1 may cause unexpected restarts
From user Joe Bailey comes this equally useful advice:
The facts are:
1. There is no anti-malware software that can detect 100% of the malware out there.
2. There is no anti-malware that can detect anything targeting the Mac because there
     is no Mac malware in the wild, and therefore, no "signatures" to detect.
3. The very best way to prevent the most attacks is for you as the user to be aware that
     the most successful malware attacks rely on very sophisticated social engineering
     techniques preying on human avarice, ****, and fear.
4. Internet popups saying the FBI, NSA, Microsoft, your ISP has detected malware on
    your computer is intended to entice you to install their malware thinking it is a
    protection against malware.
5. Some of the anti-malware products on the market are worse than the malware
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6. Be cautious where you go on the internet.
7. Only download anything from sites you know are safe.
8. Avoid links you receive in email, always be suspicious even if you get something
    you think is from a friend, but you were not expecting.
9. If there is any question in your mind, then assume it is malware.

Tap to click not working properly in Mountain Lion. How do I get apple to fix this major issue with mountain lion?

The tap to click does not work with mountain lion as it did before the mountain lion install. I purchased a brand new imac in August of 2011 and got a wireless keyboard and selected the wireless trackpad instead of a mouse. The trackpad worked wonderful pre upgrade with tap to click. Now after the install of the newest beast, I have to actually press the trackpad rather than a slight tap. I have carpel tunnel and this is causing great stress upon my hand. How do I get apple to fix this major issue with mountain lion?

Perhaps, I was not clear enough.
I have an imac purchased in Aug. 2011 which came with Lion 10.6 (two uprades before mountain lion)
Recently, I just purchased a macbook pro retina with Mountain Lion
On my imac, my settings allowed me to "tap to click" everything EXCEPT the initial log in at the star up of my imac, again running Lion 10.6
On my macbook pro retina which has Mountain Lion, I set up the "tap to click" option, but notice that a "hard" click was neccessary when trying to click things. I thought this was a macbook thing (my first one) so I went and upgraded my imac to Mountain LIon, BIG MISTAKE! Now both my imac AND my macbook only have limited "tap to click" options. Before mountain lion I could "tap" to highlight and select text, tap and drag, and many other thiings that Mountain Lion has disabled.
I am truly surprised that no one has noticed this MAJOR issue.
Is there a way to uninstall this update, similar to how on a PC you can go back to a restore point.
On another note even the way PREVIEW has changed is less user friendly, there used to be icons on the bottom right corner of the screen, now I have to double tap and select the option I would like to switch between contacts and thumbnails. This is really annoying and is causing me time when reviewing files.
Just in case anyone was wondering, I did go to system preferences -> trackpad -> select tap to click
In fact almost all of the trackpad functions have been selected.

Having major issues with InDesign CS6

Having major issues with InDesign CS6. Not only is it crashing, but it is corrupting the existing file. Then when I relaunch, it is not allowing me to open the file again.
In another instance, yesterday I opened an file created 3 months ago and it allowed me to make changes, however I could not save them to the existing file, or not even to a new name.
I had to copy each layer on each page to create a new document. NOT GOOD!!!

SherwoodGirl wrote:
Having major issues with InDesign CS6.
Then post your qeustion on the Adobe forums is it's their software you're having problems with:
http://www.adobeforums.com

Please help me...major issues with authorized repair center

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