Please help me on itunes i can't sync my music i keep getting a error message [-69] how do i fix
please help me on itunes i can't sync my music i keep getting a error message [-69] how do i fix
Hi kidjojo,
Welcome to Apple Support Communities.
You may find some helpful suggestions in this article:
iTunes displays a -69 error when syncing iPod
http://support.apple.com/kb/HT1210
Best,
Jeremy
Similar Messages
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I am trying to download the latest version of iTunes to my PC (windows XP) and I keep getting an error message or two. One is that it can't uninstall the previous itunes version, the other is that it can't find itunes.msi. I have tried removing the old version in add/remove programs, but it says the same error. I tried deleting every thing that has itunes in the file/folder/etc and it didn't help.
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time? -
Since updating my iPhone 3GS to iOS 4.3.3 I have been unable to sync my photos! Keep getting the error message unable to sync and 'the required file cannot be found.' Please help?
Try deleting the iPod Photo Cache on your computer.
http://support.apple.com/kb/ts1314 -
Can not connect to iTunes Store with iPad get an error message. How do I fix?
I cannot connect to iTunes Store. Get an error message. How do I fix it?
I have the same problem. In fact when I plug in my iPad 2 updated to ios 7.0.4 I get that same message and it crashes my entire system - forcing me to reboot.
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i am trying to download itunes to my win32 vista os and i keep getting an error message that it is not a win32 application
In the course of your troubleshooting to date have you worked through the following document?
iTunes: Windows reports that "iTunesSetup.exe is not a valid Win32 application" -
Help, I previously had itunes loaded onto windows 7, but it wouldnt update, i uninstalled itunes and now when i try to reinstall i get an error message 0x80071a91. Any ideas on how to fix?
Hi Didi221,
Thanks for using Apple Support Communities. This article has steps you can take for the error you're seeing:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Cheers,
- Ari -
I just recovered my Itunes which disappeared for whatever reason. Support was able to give it back to me. It was also updated. I now cannot burn a CD without getting an error message. Somebody please tell me what I need to do. I never had this problem before I lost my purchases and updated.
I take it you have Acrobat Reader installed? If the booklet itself is corrupt you'll need to contact the iTunes store support team through the report a problem links in your account history. As far as I'm aware these can't normally be redownloaded so you will need to ask for an exception.
tt2 -
I tried to update my iTunes as prompted but it failed to complete. I tried downloading again and although it says it is complete, when I try to open iTunes I get an error message saying that the program can't start because MSVCR80.dll is missing. Does anyone know what this means and how I can fix this problem?
Read this:
MSVCR80.dll missing, cannot install iTunes -
I have a MacBook Pro and for some unknown reason I can't open numbers I keep getting a message error -1712 I can't open old documnents not the program
-1712 is a time-out error. It means the application (Numbers) is taking too long to do somthing. The 'something' is often attempting to open a corrupted file.
Holding the shift key, as suggested by Jerry, prevents Nmbers from trying to reopen files that were open when Numbers was last quit. For future reference, you might consider, before quitting Numbers, closing all files you will not require in your next session. Even ignoring the possibility of another corrrupted file bringing this problem on again later, not re-opening the files you do not need in the next session will shorten the launch time for Numbers.
Regards,
Barry -
I need help and am not able to find what i need to do. I have manually downloaded iTunes but it doesn't resolve the issue and I still can't access iTunes.
Superb detail, thank you.
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time? -
I am attempting to redact a large pdf file. When I open the file, it has a bar across the top with the message "please fill out the following form". I can mark redactions, but when I attempt to apply them I get a message saying, "In order to proceed Digital Signatures must be removed and the document must be fully authorized. Do you want to make these changes and continue?" I click "ok". Then I get a message saying, "an internal error occurred." How do I get around this problem?
You cannot redact a signed document. This is because one of the things signatures guarantee is access to the OLDER document (i.e. there will be an unredacted copy in there).
In general you cannot remove signatures, but sometimes you can. Look under the Signatures tab (right click on left vertical bar if there isn't one) to see if it is removable. -
I am trying to update my Itunes software on a Windows XP system and keep getting an error message saying the update can't locate "itunes.msi" where is that file located?
thanks, JudyThe servers are getting slammed by millions of people wanting to upgrade.. just give it some time, and soon enough you'll have your upgrade.
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i keep getting an error message when trying to sync my iphone in itunes, "duplicate file name specified." Anyone have any help? Please??
You can try going to iTunes with your device connected, select your device, then click view, show duplicate items
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I recently downloaded and installed the latest version of iTunes and now keep getting the error message "A required iTunes component is not installed. Please re-install iTunes (-42404)".
Since this, my iPad will not sync, despite resetting it many times.
I have downloaded and installed the new iTunes more than ten times with no luck.
Please can anyone help!!!!!!!Let's try a repair install of iTunes first.
Restart the PC. If you're using Vista or 7, now head into your Uninstall a program control panel, select "iTunes" and then click "Repair". If you're using XP, head into your Add or Remove Programs control panel, select "iTunes", click "Change" and then click "Repair".
Can you launch your iTunes now? -
I keep getting an error message when I try to log into to ExportPDF through my Adobe Reader. "Network error occurred while attempting to sign in". Can anyone help, please?
Hi Simon,
I'm sorry to hear that you're having trouble logging in to ExportPDF via Reader. I've checked your account, and all is well there.
For starters, please make sure that you have the most current version of Reader installed by choosing Help > Check for Updates.
If you're still having trouble logging in via Reader, please try logging in to the web interface at https://cloud.acrobat.com.
Please let us know how it goes.
Best,
Sara
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