Please Help me Out APPLE TEAM :(
Hi,
I recevied an iPhone 5 as a gift in the month of january from my friend from US. Am in INDIA and am using it in INDIA only. It was perfectly working fine until i upgraded it to ios 7 beta version through a third party. i saw one of my fried doing this and it was working fine for his device. So out of curiosity i too tried d same as a result of which my device just showed me an apple LOGO and after that nothing happend. I got worried and called the customer support people. They adviced me to downgrade it to ios 6.1.4 using the factory resetting option. I did the same as they directed me to do. the phone was successfully restored. Now here comes the problem. The device says that "this iphone has been activated with t****@icloud.com, so please enter that valid id. If i enter my apple id it returs an error stating that this [email protected] cannot be used to activate this phone. but other than this particular id if i give any other id it throws "Invalid Id or Password". One of the Customer support person told me that this cannot be replaced in INDIA, you need to send it to US to get it replaced. I tried this option as well. The person from US said that this device cannot be replaced as this one is a software issue, and he suggested me to wait till ios7 gets released. I called the customer support people again and they said that this might be due to the software corruption so please do wait till ios 7 gets released and after that resotring the device to factory settings it must work. Now i restored the device using factory restoring to ios 7. My device has been restored to ios 7. But still i am facing the same issue. Really frustrated to the core. can someone help me fix this. Now the customer support person is telling to send the device to US again and have a check with them. jun, july, august and spet. 4 months of no iphone and its just lying as a toy inside my cupboard which is of no use. Frrl like crying.the customer support people in INDIA told me that there is an option of paid replacement in INDIA for the software issues, but he is not sure whthr this option is available in US. So please someone tell me what can be done, am ready for the paid replacement as well.
Thanks In Advance
Thinnappan Muthu
+91 - 9994998464
This is what you get from them ALL THE TIME. Exactly the same reply:
Please include the line below in follow-up emails for this request.
Follow-up: 1299**1
Dear Kevin,
Thank you for your email. To find more information on this issue, you may refer to the iTunes Connect Developer Guide: <https://itunesconnect.apple.com/docs/iTunesConnect_DeveloperGuide.pdf>. Should you require additional assistance, please contact iTunes Connect Support by accessing the Contact Us module in iTunes Connect : <http://www.apple.com/itunes/go/itunesconnect/contactus>.
Best Regards,
Yana
iOS Developer Program
I have told these guys in my every email that the link is not helping please look into it and tell us what is the problem as there are no issues from our end. My IT team has looked over it about 100 times!
Please help me out already!
Message was edited by: KevinGupta
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