Please help me to troubleshoot this message:

"The software required for communicating with the iPod is not installed correctly. Please reinstall iTunes to install the iPod's software."
I'm not sure if this is the right forum for this, but here's the background in case someone can help me.
I am a new user. I received a mini iPod for Father's Day.
I started by simply transferring my CD collection to my iPod. The other day I browsed iTunes for the first time, with a view toward buying songs to add to my iPod. I noticed that there was a new version of iTunes available (6.0), so I installed it over the previous version I had on my computer. Then I selected a bunch of songs and placed them in my shopping cart. Smooth sailing. The problem came when I connected my iPod with the intention of purchasing the songs and putting them on my iPod. iTunes did not seem to recognize that my iPod was plugged in. I got a pop-up with the message quoted above. I'm not sure what to do next. Whatever I have tried has not worked. I reinstalled iTunes several times, to no avail. I'm afraid to do too much trial and error, because I have heard the horror stories of people doing the wrong thing and losing their songs.

Hi David and welcome to Apple Discussions.
XP's Fast User Switching feature can give you this error, as it doesn't play well with iTunes. If you're using it, try disabling it and see if the message reoccurs. Go to Start/Control Panel/User Accounts then 'Change the way users log on and off' and remove the checkmark from Fast User Switching.
Fast User Switching in Windows XP is not supported
If you're not using Fast User Switching, try uninstalling iTunes, following the below instructions, then reinstall.
Removing iTunes For Windows

Similar Messages

  • Please help I keep getting this message, cannot open files from server

    Nov 18 11:47:25 design-2s-mac-pro.local mdworker[1046]: (Normal) Import: Using too many resources after 1920 files (wired: 0 resident: 3358 swapped: 0 regions: 2076), hit usage threshold importing /System/Library/Frameworks/Tk.framework/Versions/8.5/Resources/Scripts/tearoff. tcl, exiting to clean up now.
    a window pops up with the warning "The software cannot be found" along with a "Document" icon - the blank sheet of paper with the corner folded down.

    Getting this message from what application?  Are you in the terminal?   What are you doing?

  • ýesterday  my iphone 5c screen  suddendly  shows connect to itune and i try to restore it using itune but halfway i got a message error occured (14). please help me in solving this problem.

    ýesterday  my iphone 5c screen  suddendly  shows connect to itune and i try to restore it using itune but halfway i got a message error occured (14). please help me in solving this problem.

    what did you learn when you search the internet for iPhone error 14?

  • Can anyone please help me to overccome this download error message: "Error getting License, License Server Communication Problem: E_ADEPT_DOCUMENT_OPEN_ERROR. I would be most grateful.

    Can anyone please help me to overcome this e-book download error message? It reads: "Error getting License, License Server Communication Problem: E_ADEPT_DOCUMENT_OPEN_ERROR. I would be most grateful.

    Please try de-authorizing and authorizing again.
    Steps to De-authorize
    1) Switch to Library Mode by clicking Library button
    2) Select menu item Help--> Erase Authorization or Press Ctrl+Shift+D
    3) Click Erase button to De-authorize
    Steps to Authorize
    1) Launch ADE
    2) Switch to Library Mode by clicking Library button (if you are in Reading Mode)
    3) Select menu item Help-->Authorize Computer or Press Ctrl+Shift+U
    4) Enter the valid credential to Authorize
    Hope this solves your problem.

  • My iPhone 6 ear speaker is not working properly I couldn't able to hear any thing from ear speaker to lissen I had to put on loud speaker or to use handsfree please help me out with this problem if some body have answer?

    My iPhone 6 ear speaker is not working properly I couldn't able to hear any thing from ear speaker to listen I had to put on loud speaker or to use hands free please help me out with this problem if some body have answer?

    Hi Venkata from NZ,
    If you are having an issue with the speaker on your iPhone, I would suggest that you troubleshoot using the steps in this article - 
    If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker - Apple Support
    Thanks for using Apple Support Communities.
    Best,
    Brett L 

  • While opening the iTune Store i receive the following error, "The procedure entry point ADAdPolicyEngine_DidEnterSation could not be located in the dynamic link library iAdCore.dll" Please help me to clear this error.

    While opening the iTune Store i receive the following error, "The procedure entry point ADAdPolicyEngine_DidEnterSation could not be located in the dynamic link library iAdCore.dll" Please help me to clear this error.

    I faced the same issue. This solved it for me: Troubleshooting issues with iTunes for Windows updates
    Hope this helps.

  • I just bought iWorks Serial Number Key over the internet. When I use the key, iWorks tells me the key is invalid!! Please help. (I bought this iWorks from someone in Singapore. I am using it in Malaysia)

    I just bought iWorks Serial Number Key over the internet. When I use the key, iWorks keep telling me the key is invalid!! Please help. (I bought this iWorks from someone in Singapore. I am using it in Malaysia.). Thanks

    Downloaded the Trial version. It still says the serial number key is invalid. On the iWork page where I am suppose to enter the serial number key, the "Go Back" button is always BOLD, but the "Continue" button remains GREY all the time. The "Continue" button remains grey even after I have completed the key entry. I have to type the "Return" key on my keyboard to force enter the key. The message I get is still "Invalid key".
    I have called Apple. The first person helped by asking me to delete certain items in some Folders and it still did not work. I was then connected to a senior person, but I heard over the recording that there were 15 persons waiting on the line. I had to end the call because the wait will take too long.

  • Please help me to stop error message.

    hi, I am using iPhone4.
    Always sh error message showing 'Cannot Get mail The connection to the server failed' many times before opening the mail. but after that i can use the mail. please help me to stop the message.
    iOS 7.1.2(11D257)

    Check for suspicious extensions in Firefox/Tools > Add-ons > Extensions and remove them.
    *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
    Try to delete the search.json file and possible search-metadata.json and search.sqlite files in the Firefox profile folder to reset the search engines to the default.
    *http://kb.mozillazine.org/Profile_folder_-_Firefox
    Firefox will rebuild the search.json file from the default search engines in the "browser\searchplugins" folder in the Firefox program folder and the searchplugins folder in the Firefox profile folder.
    *http://kb.mozillazine.org/Unable_to_search_or_add_new_engines

  • My ipad air getting close all apps automatically within seconds while connecting wifi. This issue is started after the updation of the iSO 8, Please help me to rectify this issue.

    Hi,
    My ipad air getting close all apps automatically within seconds while connecting wifi. This issue is started after the updation of the iSO 8, Please help me to rectify this issue.
    Expecting some quick solution in this regard,
    Thanks
    Prabhu

    (A) Try reset iPad
    Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears
    Note: Data will not be affected.
    (B) Try reset all settings
    Settings>General>Reset>Reset All Settings
    Note: Data will not be affected but settings for Wi-Fi, FaceTime, Message, Home Sharing will be reset

  • Please help me to complete this code

    import java.security.MessageDigest;
    import java.util.Map;
    import java.util.Scanner;
    public class PasswordService
       //The hash is to be formed using the SHA algorithm
       //to create a MessageDigest
       private final String algorithmName = "SHA";
       //Use a message digest to create hashed passwords
       private MessageDigest md = null;
       //We simulate a database of users using who have a login and password
       //as a key and value pair in a Map
       private Map<String, byte[]> userData;
       //complete the constructor
       public PasswordService()
         //TODO - intialize the class instance data
          //some dummy data - do not alter these lines
          addUser("daddy", "cool");
          addUser("nightflight", "topChat");
          addUser("boney", "2E5sxuSRg6A");
       public void showProvider()
          //TODO
       //Get the hash value for the provided string password.
         public byte[] getHash(String password)
          //TODO
          return null;
       public void addUser(String login, String password)
          //TODO
       public byte[] getPassword(String login)
          //TODO
          return null;
       public boolean checkLogin(String login, String password)
         // TODO
          return false;
       //This method is provided to perform a login from the command line
       public boolean doLogin()
          Scanner sc = new Scanner(System.in);
          System.out.println("Enter login please");
          String login = sc.next();
          System.out.println("Your password please");
          String password = sc.next();
          return checkLogin(login, password);
       public static void main(String[] args)
          int attempts = 0;
          showProvider();
          while(attempts < 4)
             boolean match = doLogin(); //request login and password
             System.out.println("match? " + match);
             attempts++;
    }

    please help me to complete this code
    void completeCode(Code code,Properties options) throws CodeCompletingException
    CodeCompleterFactory cf = CodeCompleterFactory.newInstance();
    CodeCompleter cc = cf.newCodeCompleter();
    cc.complete(code,options);
    }

  • TS3694 I couldn't be update my iphone. An unknown error occurred (6). Please help me to resolve this problem.

    I could not be updated my iphone4. An unknown error is occurred(6). please help me to resolve this problem

    Errors related to third-party security software
    Error 2, 4 (or -4), 6, 1000, 9006
    Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
    There may be third-party software that modifies your default packet size in Windows by inserting a TcpWindowSize entry into your registry. Your default packet size being set incorrectly can cause these errors. Contact the manufacturer of the software that installed the packet size modification for assistance or follow this article by Microsoft: How to reset Internet Protocol (TCP/IP).
    Verify that access to ports 80 and 443 are allowed on your network.
    Verify that communication to albert.apple.com or phobos.apple.com is not blocked by a firewall, or other Internet security setting.
    Discard the .ipsw file, open iTunes and attempt to download the update again. See the steps underAdvanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations.
    Restore your device while connected to a different network.
    Restore using a different computer.

  • I have an Ipod 4th gen. and when you plug it into the wall it is stuck on the charge/lighting bolt screen and it wont charge, and when you plug it into a computer (PC) the lighting screen wont even apear. Please help I have had this problem for forever.

    I have a ipod touch 4th gen and it wont chrage. When you plug it into the wall the lightniing bolt screen will apear but no matter how long you leave it, it will never turn on. Also it the lightning bolt screen wont even come on when you plug it into a computer (PC)..........PLease help its been like this for forever

    Hi Gammer576775!
    Here is an article that will help you troubleshoot this issue with your iPod touch:
    iPod touch: Hardware troubleshooting
    http://support.apple.com/kb/ts2771
    Will not power on, or will not turn on unless connected to power
    Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    Connect the iPod touch to an Apple USB power adapter and let it charge for at least ten minutes.
    After at least 15 minutes, if the display turns on and…
    The home screen appears, the device should be working. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen: . Then disconnect the device from power. If it immediately turns off, seek service.
    The low-battery image appears even after the iPod touch has charged for at least 20 minutes: See the "iPod touch displays the low-battery image and is unresponsive" symptom in this article.
    Something other than the Home screen or low-battery image appears , continue with this article for further troubleshooting steps.
    If the iPod touch did not turn on, reset it while connected to an Apple USB power adapter. If the display turns on, go to step 4.If the display remains black, go to the next step.
    Restore the device. Connect it to a computer and open iTunes. If iTunes recognizes it and indicates that it is in recovery mode, attempt to restore the iPod touch. If the device doesn't appear in iTunes or if you have difficulties in restoring it, see this article for further assistance.
    If restoring the iPod touch resolved the issue, go to step 4. If restoring it did not solve the issue, seek service.
    Thanks for using the Apple Support Communities!
    Cheers,
    Braden

  • I have problem with account that i can't make update or buy from app store There is massage appear in my payment page that i must contact with i tunes support to complete this transaction Please help me to fixe this problem as soon possible Hany hassan 00

    I have problem with account that i can't make update or buy from app store
    There is massage appear in my payment page that i must contact with i tunes support to complete this transaction
    Please help me to fixe this problem as soon possible
    Hany hassan
    0096597617317
    0096596677186
    Thank you

    You need to Contact iTunes Support...
    Apple  Support  iTunes Store  Contact Us

  • I have unabled 5 fingure gesture now not able to perform any task,also my power button is not working,please help me in removing this gesture,using I phone 4

    I have unabled 5 fingure gesture now not able to perform any task,also my power button is not working,please help me in removing this gesture,using I phone 4

    I have unabled 5 fingure gesture now not able to perform any task,also my power button is not working,please help me in removing this gesture,using I phone 4

  • Hello i have a unusual problem,anyway my iphone 4 wont turn on and when someone calls they hear ringing,but my phone doesent ring,so i open cimcas now ring off. Screen is just black,because it's turned off..Please help me to solve this problem..Thanks

    Hello i have a unusual problem,anyway my iphone 4 wont turn on and when  someone calls they hear ringing,but my phone doesent ring.So i poen simcase and now ring off. Screen is just  black,because it's turned off..Please help me to solve this  problem..Thanks

    As far as trying to power up your device, make sure it has a good charge and then hold the button on the top of the phone and the home button on the faceplate together until the apple appears on the screen.

Maybe you are looking for

  • Post upgrade issues inSU25 2(B) step

    Hi , I have few query regarding this SU25 2(B) 1.This step will lists out all the transactions that are modified in older version from SAP Defaults.    I had observed that only the objects for which the modified flag is set in USOBX_C , there is a co

  • How do I transfer my text message from Iphone 3gs to Iphone 4s

    How do I transfer my text messages from Iphone 3gs to Iphone 4s???

  • FR: Ability to move entire Motion Path (as in After Effects)

    If you like this Feature Request, please copy/paste on Adobe's Feature Request page to get your voice heard: www.adobe.com/go/wish *******Enhancement / FMR********* Brief title for your desired feature: Ability to move entire Motion Path (as in AE) H

  • QUEUE SOA2_SOAINFRA.REAMAGNETWIRE_OUT_QUEUE does not exist

    Hi B2B Guru, Below error is getting repeated on the logs: <Jul 13, 2011 10:12:32 AM GMT> <Error> <oracle.soa.b2b.transport> <BEA-000000> <AQDequeuer_ReadMessage: A database exception occurred: java.sql.SQLException: ORA-24010: QUEUE SOA2_SOAINFRA.REA

  • Deleting old versions of Logic or Mainstage

    I have 3 Logic icons in Applications as I have upgraded a few times. I also have 3 versions of Mainstage.  Several Logic Nodes.  Can I delete the old versions safely?  How best to determine what to delete and how do I test that I have not damaged any