PLEASE!!!! HELP ME W/ ITUNES/IPOD PLEASE!!!
YO GUYS! It would be awesome if someone could please help me!! I love my ipod more than some humans haha but i repeatedly have problems with it. Im on my 5th.. its in the process of getting repaired/replaced. But i have neverr had problems with Itunes, this is where the problem starts.. As well as my own, I also manage my moms ipod and itunes because she has a hard time comprhending.. anyways to get to the point she has the newest version of the ipod classic. Two days ago I picked up HER Ipod and for no reason at all, ALL of the music was mysteriously erased..?? I had never had problems with it previously and it was always fine when I plugged it in to update. So i figured I would just plug it back in and it would just put all the songs back on like I had when she first got it... wrong. I called Apple 3 times and absolutely no one could help me not even product specialists. What is happening is that everytime I plug it in Itunes freezes and a blib comes up and says "error (69) ipod cannot be synced a required file is missing" Only.. nothing about my computer has changed.. and its a brandnew lap top and has no viruses. After repeatedly trying to fix the ipod and get it to Sync a little info bubble popped up and said that Windows Vista might have corrupted the ipod...It suggested that I update Itunes which I did and check for and required updates that may need to be installed for windows...which I did. Nothing changed the situation and the Ipod still will not sync and still freezes Itunes upon being plugged in. Did Windows Vista completely ruin the Ipod??? or is there somethin that I can do that I am unaware of? Any advice or help at all on the situation would be immensley appreciated!!!
There are some data recovery programs on the market. I've no personal experience of them so I can't say how effective they are, there is an example at the following link. If you do an internet search you'll find others: iPod Data Recovery Buegie - Recovering Songs </a
None of the recovery programs are particularly cheap so you have to decide if in your particular circumstances it's worth it to get your songs back. It may be if you have a lot of purchased tracks which you will have to pay to download again. If they came primarily from your CDs then it's most likely not as you can re-rip them.
Similar Messages
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Please can someone help......I am a complete novice with itunes and ipod and i seem to be having some difficulty....I have managed to download all my music into itunes and have also managed to sync the music to my ipod however everytime I try and add new songs it 'syncs' the complete library again and as I have so many songs it takes a very long time to sync (about 35 mins). I have tried setting up a playlist and just ssyncing the playlist however then all the other music disaapears from my ipod and only the few songs in the playlist remain. Does itunes have to sync everything everytime I plug my ipod in? Is there anyway that I can keep all my music on my ipod and just add new songs and not have to sync the whole library time after time? I would really appreciate some help. I have tried the online tutorials but they are not answering my question
Many thanks
Amandamandymoomoo wrote:
... however everytime I try and add new songs it 'syncs' the complete library again and as I have so many songs it takes a very long time to sync (about 35 mins).
Depending on the size of your library, memory, processor speed etc, iTunes can spend a long time deciding which tracks might need to be updated on the iPod but unless something has gone wrong it should then only copy new or updated tracks and delete those you have removed from your library. My almost full 160gb iPod has just taken about 20 mins to sync, with only the last minute or so being used to transfer ~100 updated files.
If all your files are being copied each time you sync then I suspect the iPod library is getting corrupted. One possible cause for this is an irritating feature called write-behind caching. It could be that when you eject the iPod, iTunes decides it's finished and asks for the device to be disconnected when Windows still has data to write to the disk.
*Disable write-behind caching*
Right-click on your iPod in *My Computer* and select Properties and then the tab that says Hardware. Highlight the selection that says *Apple iPod USB Device* and select Properties. Under the tab that says Policies make sure that *Optimize for quick removal* is checked.
While I would generally recommend auto-sycning if it is not working well for you then you might try switching to the manually manage option in which case you get to control manually which tracks are added to or removed from the iPod. This can be a much faster way to add a few tracks but makes it much harder to keep information in the iTunes & iPod libraries in step.
tt2 -
HELP! My iTunes & iPod don't have option for VIDEO???
I have a 30gb iPod and the latest version of iTunes 6.03 (something like that). I downloaded a tv show from iTunes so I can try to put it in the ipod... When I plug it in, the Music and Pictures update by itself BUT the VIDEO doesn't update to the ipod at all eventho the box is checked..
1.)So I go to Edit> Prefferences> Ipod tab. It doesn't give me an option for VIDEO. It only says Music, Podcasts, Photos, Contacts, and Calendars. So I'm stuck right there.
2.) I tried to Click and Drag to my ipod but it doesn't let me do that either. I can drag it anywhere except to my ipod =(
3.) I tried to Right Click on the tv show> Get Info> Option>
(I read that you have to change the Video Kind to anything other than [Tv Shows]. I tried to do that but it doesn't give me that option. I can't select to change it. It's stuck on [Tv Shows])
4.) I even tried to Restore my ipod 2 times. It's a waste of time.
I think my main problem is that I don't have the Video option on my iPod or iTunes eventho I restored and updated 2 times. Maybe if I can figure out how to get the Video option on there then I can figure out how to put the videos on my ipod!
CAN Someone PLEASE HELP ME????There isn't a "video" option for iTunes, so you can scratch that from your list of concerns.
Huh? What's this a picture of?
Syncing videos to your iPod
and my stuff all plays and transfers just fine.
And you get it onto the iPod how? -
Apple iTunes/iPod Technical Support?!
Is there a phone number I can call to get real live tech. support help with my iTunes & iPod? I find that this forum only gives a majority of the people the run around a good percentage of the time. For a product such as this, that rules the world, there should be an easier, softer way to get answers to your problems than posting on forums and taking some days, weeks, or even months for replies. A lot of the time, persons still do not get a proper response to their questions and have to look elsewhere for solutions. I speak of this due to numerous crashes, freezes, & errors since Version 7.0 came out (iTunes Plus and Quicktime). A bulk of the issues seem to be coming from Windows Vista. With quite a few coming from Windows XP as well. I rarely, if at all, get help from this forum and that is sad! I also have to ask when the next new official release of iTunes/Quicktime is set to be published? Many folks have been wanting to know. Will many troubles be fixed? Larry
How bout them apples? LOL I see no one else replied to my previous messages, so here you go folks:
Contacting Apple for Support and Service
North American Technical Support Numbers
Consumers
* Phone support: 1-800-275-2273
* Find an Apple retail store
* Find a U.S. Apple authorized service provider
* Find a Canadian Apple authorized service provider
Education Customers
* U.S. Support: 1-800-800-2775
* U.S. Sales: 1-800-780-5009
* Canadian customers: 1-800-800-2775
Enterprise & Government Customers
* Call 866-752-7753 for sales support.
Service Providers
United States and Canadian service providers, please call 1-877-576-2775.
International Technical Support Numbers
Country Phone Website
Australia (61) 133-622* www.apple.com/au/support
Austria (43) 0810 300 427* www.apple.com/at/support
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(French) (32) 070 700 773 www.apple.com/befr/support
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(Sao Paulo) 5503-0090
Brunei Dial 800-1111 first; when prompted, dial 800-708-5413 www.asia.apple.com/support/
Canada (English) 1-800-263-3394 www.apple.com/ca/support
(French) www.apple.com/ca/fr/support
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(Outside China) (86) 21-51343045
Denmark (45) 70 10 20 07 www.apple.com/dk/support
Finland (358) 0800 96162 www.apple.com/fi/support
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Germany (49) 01805 009 433* www.apple.com/de/support
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Hong Kong (852) 2112-0099* appleclub.com.hk/applecare
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(Mexico City) (52) 55 5209-1280
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New Zealand 00800-7666-7666 www.apple.com/nz/support
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Pakistan Dial 00800 01001, then 800 361 0479 www.asia.apple.com/support/
Papua New Guinea (61) 133-622* www.asia.apple.com/support/
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(65) 6835-1812* www.asia.apple.com/support
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Switzerland (French) (41) 0848 000 132 www.apple.com/chfr/support
(German) (41) 0848 000 132 www.apple.com/chde/support
Tonga (61) 133-622* www.asia.apple.com/support/
Taiwan (886) 0800-095-988 www.apple.com.tw/support
Thailand (66) 02 681-2081 www.asia.apple.com/support
United Kingdom (44) 0870 876 0753 www.apple.com/uk/support
Vanuatu (61) 133-622* www.asia.apple.com/support/ -
hi guys urgent please help me ASAP my ipod touch 4g reboots/restarts over and over again and i cant enter DFU mode cause my home button is stuck/broken please help guys i cant enter itunes too cause it said it needs my passcode the problem is i cant even enter my passcode in my ipod touch cause its rebooting over and over again help please guys
- See if this program will place it in recovery mode since that erases the iPod and bypasses the passocode.
RecBoot: Easy Way to Put iPhone into Recovery Mode
- Next try letting the battery fully drain. The try again. -
please help i have two ipods but i can use any as i can download the newer version of Itunes as i have the older version of Bonjour on my laptop
I just cannot remove this!!!!!!!!!!!!i am no shure but go on Itunes store in shortcuts and try to find 'purchasse'
good luck -
Please help me on itunes i can't sync my music i keep getting a error message [-69] how do i fix
please help me on itunes i can't sync my music i keep getting a error message [-69] how do i fix
Hi kidjojo,
Welcome to Apple Support Communities.
You may find some helpful suggestions in this article:
iTunes displays a -69 error when syncing iPod
http://support.apple.com/kb/HT1210
Best,
Jeremy -
Hello, I was wonderin gif you can please help me, my daughters iPod is disabled and I can't open it.
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
Please help!
My Itunes says there is a corrupt file and will not open (IMac 2010). I couldn't fix it by reinstalling ITunes so I moved ITunes to trash. It will not delete from my trash as it is saying "Japanese.lproj" is in use. I have never opened or used "Japanese.lproj". I can't delete ITunes or open ITunes to close the Japanese.lproj, what do I do? Thank you for any help you can provide..It will not delete from my trash as it is saying "Japanese.lproj" is in use. I have never opened or used "Japanese.lproj".
Interesting. This sort of thing is more common on Windows systems. Taken at face value, one of the iTunes program files (one of the Japanese language resources) is damaged.
I'd try running your Disk Utility over your startup disk. Does it find/repair any damage? If so can you empty your trash and reinstall your iTunes successfully now? -
can you guys please help me find my iPod because i lost it a week ago and i cant find it I've been trying really hard to find it but i cant cause i didn't set up find my phone before i lost it so my question is can you help me someway or somehow because my iPod i love it i would always take pictures with my friends and i have all my memories in it so i don't know where it is for all i know it could be on the street getting ready to get ran over because the last time i ever saw it was on last Sunday when i went to my cousins house when we were leaving i grabbed something to eat then i sat at the table then i left but i swear i had it in my pocket when i left but i didn't so i asked my cousin if he could look for it and he said sure so he started looking for it but didn't find anything and so i lost it sense and i asked my dad if i could get a new one and he said in a couple of years but i want that iPod back it has all my memories in it it's really special to me and i'm really desperate so please help me someway somehow anyway just help me please i don't know what else to do but beg for someone to help me because I've tried looking for it in my car in my room in my coats and nothing i tried looking for it on the website find my iPhone/iPod/iPad and it didn't help so please help me i beg of you if you are reading this and don't care you really are heartless because a little 12 year old girl can't find the most precious thing she got from her father 1 year ago and if you are reading this and you have a heart please help me find it if you do want to help me find it****
<Personal Information Edited by Host>You are not addressing Apple here. We are all just users like yourself
lost/stolen
No app on the iOS device is required.
- If you previously turned on FIndMyiPod/iPhone/iPad on the iOS device in Settings>iCloud and wifi is on and connected or cellular data is on and connected for, on a computer browser go to iCloud: Find My iPhone, sign in and go to FIndMyiPhone. If the iPod has been restored it will never show up or continue to show off-line.
- You can also wipe/erase the iOS device and have the device play a sound via iCloud.
iCloud: Erase your device
iCloud: Use Lost Mode
- If not shown, then you will have to use the old fashioned way, like if you lost a wallet or purse.
- Change the passwords for all accounts used on the device and report to police and carrier if iPhone or cellular iPad
- There is no way to prevent someone from restoring the erase (it erases it) using it unless you had iOS 7 or later on the device. With iOS 7 or later, one has to enter the Apple ID and password to restore the device.
- Apple will do nothing without a court order
Reporting a lost or stolen Apple product
- iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number -
Hi there, can anyone please help? Download itunes and it says The Itunes library .itl file is locked, or on a locked disk or you do not have write permission for this file.
Holding down the shift key while iTunes is opening. That will bring up the 'choose iTunes library' dialog. Select 'Choose LIbrary' from the choices and navigate to your music folder and iTunes music folder.
Or refer to this article:
iTunes for Windows XP: "Disk is locked" or "iTunes folder cannot be found" when installing or opening iTunes
http://support.apple.com/kb/HT1866 -
i lost my ipod touch in my friend's dad's car or in my room.. i looked everywhere in my room.. nd my friend say her dat looked in the car and didnt see it, bt i dont kno how thoroughly he looked but i kno its either in his car or in my room, because the last place i had was in his car. I have the app Text Me on my ipod can that in any way help me find my ipod because, the wifi on my ipod is turned off, and i dont have other apps or anything to help me find it.. please help because my mom bought me that for christmas and its was very expensive.
With wifi off all you can do is look for it like a lost glove. Sorry.
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CAN SOMEONE PLEASE HELP ME REOVE ITUNES!
How Can I Remove and Unistall Itunes From My Computer I Went To "Add or Remove Programs" and Clicked Itunes "Change/Remove" and nothing happen! its still there same thing for quicktime and im trying to unistalled them because i dont have any were in my computer to click itunes to open! so its like i dont even have it but i cant download it till i remove that one on the add or remove program section but i cant because nothing happens CAN SOMEONE PLEASE HELP ME REOVE ITUNES! FROM THAT LIST!
let's try swapping out your QuickTime.
head into your Add/Remove programs. uninstall QuickTime.
Next, we’ll manually remove any leftover program files and folders.
1. On the Start menu, click My Computer (or double-click My Computer on the Desktop).
2. In My Computer, open Local Disk.
3. Open Program Files.
4. Right-click on the QuickTime folder and click Delete from the shortcut menu.
5. Navigate to C:\Windows\system32\.
6. Remove the files QuickTime.qts and QuicktimeVR.qtx.
7. Restart your computer.
next, we'll get a fresh copy of QuickTime into your PC by doing a repair install of itunes.
switch off antivirus and antispyware applications prior to the repair install.
go into Add/Remove and select itunes. click "Change" and then click "Repair".
if the repair install goes through okay, restart the PC and try launching itunes again. does it launch properly now? -
CAN SOMEONE PLEASE HELP ME REMOVE ITUNES SO I CAN RE INSTALL IT!
How Can I Remove and Unistall Itunes From My Computer I Went To "Add or Remove Programs" and Clicked Itunes "Change/Remove" and nothing happen! its still there same thing for quicktime and im trying to unistalled them because i dont have any were in my computer to click itunes to open! so its like i dont even have it but i cant download it till i remove that one on the add or remove program section but i cant because nothing happens CAN SOMEONE PLEASE HELP ME REMOVE ITUNES! FROM THAT LIST!
Well, you can do what I did. You can click onto "Start" and then "My Computer". From there, click onto Hard Disc Drive "C". A window will open that shows the folders that are present. Click onto "Program Files" and then another window will open. You should see both I-Tunes and Quicktime there. Right click onto each one and then click "Delete". That should work. When it's done, restart your computer.
If it doesn't work, hit the "control/alt/delete" keys at the same time and select "Processes". If they show up there, delete them from that list first and then repeat the above procedure.
Good luck. By the way, check out my post on "People with Problems, Read here". You'll find that there's many of us here that cannot make our I-Pod's work correctly because the software for them is HORRIBLE! -
HT1212 Can you please help me my sons ipod says ipod is disabled can you please help me
Can you please help as my sons ipod is diabled what ccan i do to re start it
Read the article you linked
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