Please Help. Message pops up when I try to connect my blackberry z10 to Linc.
Please help.
I downloaded the Linc Software and also restarted the computer numerous times.
Each time when I try to connect my blackberry z10 to my computer the following message pops up:
"Files Needed
The file 'rndismpx sys' on Windows XP Professional Service Pack 3 CD is needed.
Type the path where the file is located, and then click OK."
Please help I have no idea how to make my new z10 connect to the Linc because this message keeps poping up and I don't have any CD's.
Thanks so much.
Never give up: Unininstall Link then do a search and remove all BB and Link files.
Reinstall Link, if you still have the same issue uninstall Link and all BB files.
Depending on what you want to do attaching phone and computer BB Device Manager might be sufficiant
http://supportforums.blackberry.com/t5/BlackBerry-Z10/DIAL-KEYBOARD/td-p/2662937
If you do install BB Device Manager and have the same issue it could be computer related.
Before doing the above check to see if you have the file rndismpx.sys on your system, it is located here:
C:\WINDOWS\system32\drivers probablly not there.
Two choices: uninstall SP3 and reinstall or find the file on another computer copy it then paste it in the location mentioned above.
XP is 12 years old and normally OS is supported for 8 years but was extended for 4 years.
April 8 2014 all support for XP ends, that means no more Security or any Updates.
Eventually you will have to get a new computer. Only 4 months left.
You could check again on the Web for that file, it should be available.
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