PLEASE HELP!!! My 'Apple mobile device helper has stopped working'!

Today i bought the new 3G iPhone so i went online to download the new 7.7 iTunes software. Now when i go into my iTunes a Windows pop up appears telling me that my 'Apple mobile device helper has stopped working' and that it is diagnosing the problem. The thing is that it doesn't diagnose the problem, the same box just keeps popping up over and over again.
I am not very computer literate and have tried everything that i can think of but nothing has worked.
Please can someone help because i'm absolutely dying to use my new iPhone; i queued up from 6 am to get my hands on it! :0(

I'm just a simple user. I don't know how to fix it any more than any of the other posters with this problem. I've looked around in control panel, done some poking and prodding with services and processes, and can't find a reasonable way to stop the messages without completely hosing up iTunes. I know the messages are annoying as ****, and nobody likes the idea, but sitting around and doing nothing is sometimes a whole lot better then doing something that makes it worse. See if you can find a document from Apple that tells you how to go back to the previous version of iTunes. I've seen that course of action mentioned several times for previous releases of iTunes upgrades, so the instructions for it must exist in another forum.
I just think, from the number of posts, that Apple is going to have to get a fix out pretty quickly, because this error pretty much shuts down their products on the Windows platform. They can't afford to let it go on for very long.

Similar Messages

When i Put my Ipod Touch 2nd gen in my computer it says Apple Mobile Device Service has stopped working and does not show up in itunes Help?

well yh Apple Mobile Device Service has stopped working and won't show up the error message keeps on poping up?
ipod touch 2nd gen
http://gyazo.com/57a6260ece61212ba210bfe5659e399b.png

Try this:
iPhone, iPad, iPod touch: How to restart the Apple Mobile Device Service (AMDS) on Windows

Apple Mobile Device Service Has Stopped working

Okay, I'm running 32-bit windows vista Buisness service pack one, and am getting the following message whenever I open iTunes: Apple Mobile Device Service has stopped working and was closed. This is not an issue connecting my iPod, which still connects fine, the issue arrises when I try to sync my new iPhone, and it is not recognized. Windows does recognize my iPhone, as seen in device manager and the fact that the phone charges when connected. iTunes will fail to recognize it due to the aforementioned error in starting itunes. The error log looks like this:
Fault Bucket 1303677566, type 1
Event Name:APPCRASH
Response: None
Cab Id: 0
Problem Signature:
P1: AppleMobileDeviceService.exe
P2: 2.50.39.0
P3: 49f9b7cf
P4:StackHash_228c
P5:6.0.6001.18000
P6:4791a7a6
P7:c0000374
P8:000b015d
P9:
P10:
Attached Files:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report13cded57\WERDFFE.tmp.ver sion.txt C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report13cded57\WERDFFF.tmp.app compat.txt C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report13cded57\WERE04E.tmp.hdm p C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report13cded57\WERECEC.tmp.mdm p
These files may be availible here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Report0d8e0c5b
I have gone through the basic troubleshoot on apple doing the following:
restarting iphone

sorry, i maxed out space in the last post.
The steps I have taken to remedy the error are the following:
restart iPhone
restart computer
check usp ports
reinstall entire iTunes package(updater, iTunes, quicktime, apple mobile device support) several times
I have also tried:
-Running itunes as administrator, which I already am
-restarting the apple mobile device service in services
-checking for third party conflicts by having only itunes and the apple mobile device start when the computer starts and installing/running itunes with my anti-virus off.
-updating AMDS(apple mobile device service) with older versions of the software from 8.1 and 7.7
-deleting usbaal.sys from 8.2 and reinstalling 7.7 and 8.1 version
I have tried various other fixes found online, In addition to spending two hours on the phone with various apple "experts" who were baffled by my problem.
This problem is giving me the upmost frustration and I am becoming incredibly angry at both vista and iTunes. Please help
-Kyle
P.S. If you didn't catch it, i'm running the latest driver updates and the latest itunes, 8.2

Apple mobile device service has stopped working - continues

Hi
I have a 16GB iPhone with 02 in the UK.
My first iPhone with 02 had trouble receiving calls with about 90% of incoming calls going straight to voice mail. I also couldn't backup that phone as every time I tried with iTunes, i got the message "Apple mobile device service has stopped working" about a minute into backup.
This happened continually, I re-installed iTunes so many times, still with little luck. I tried a different cable too. All on a brand new Dell Vostro desktop PC.
So, I took the phone back to 02 with these problems. 02 promptly replaced my iPhone.
Now, I have exactly the same problem. I obviously have nothing to restore on the iPhone as I was never able to back it up in the first place.
Every time I try and backup the iPhone I get the error "Apple mobile device service has stopped working". Again i tried a different cable and have removed and re-installed iTunes several times.
Anyone any ideas?
Regards
D

I was having this same problem with my new iPad 3G. It was driving me insane and preventing me from syncing the iPad.
I removed and re-installed all Apple components from my computer as recommended (in the recommended order). But, the problem persisted.
The error message looked just like the one posted above:
Problem signature
Problem Event Name: APPCRASH
Application Name: AppleMobileDeviceHelper.exe
Application Version: 16.691.14.1
Application Timestamp: 4ba3b8fe
Fault Module Name: CoreFoundation.dll
Fault Module Version: 1.550.17.21
Fault Module Timestamp: 4b8cb530
Exception Code: c0000005
Exception Offset: 0000db6b
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
The SOLUTION came when i discovered that there were two copies of CoreFoundation.dll on my computer.
One was in C:\Program Files\Common Files\Apple\Apple Application Support.
The other was in C:\Program Files\Common Files\Apple\Mobile Device Support.
I removed the copy of CoreFoundation.dll from the Mobile Device Support folder, and the problem vanished.
I hope this helps.
-Steven.

Apple Mobile Device Service has stopped working. Vista SP2, iTunes 10.5

Hi there. I've been having an issue syncing my iPhone to iTunes. Here's a description of the problem:
-With an up-to-date Apple Mobile Device Service, error windows constantly pop-up saying that it has stopped working. If I close the error window, another one pops up fifteen seconds later.
-If I plug my iPhone into my computer, it is not recognized in iTunes, because Apple Mobile Device Service is not running.
-This error does not occur on my desktop PC, so I have been able to sync my iPhone by loading all of my files onto a USB and transferring them onto it. However, I would much rather not.
Here are the steps that I have taken:
-Uninstalled and reinstalled iTunes 10.5 with firewall off
-Individually uninstalled and reinstalled the Apple Mobile Device Service with firewall off
-Stopped and Restarted the Apple Mobile Device Service in Administrative Tools -> Services
-Extensively searched the internet for solutions
-Replaced Apple Mobile Device Service for iTunes 10.5 with Apple Mobile Device Service for iTunes 10.1 (This worked PARTIALLY. The error windows have now stopped popping up altogether, but I cannot sync with iTunes because the Apple Mobile Device Service is out of date. It asks me to update it, I agree, and I get the Apple Mobile Device Service that spawns error windows and still does not allow me to sync my iPhone.)
I am running Windows Vista SP2, and iTunes 10.5. My Internet Security suite is AVG Internet Security 2011. My iPhone is running iOS 5.0.0. Here is a full report of the error:
Problem Event Name:    APPCRASH
Application Name:    AppleMobileDeviceService.exe
Application Version:    17.88.0.8
Application Timestamp:    4e66ceff
Fault Module Name:    kernel32.dll
Fault Module Version:    6.0.6002.18449
Fault Module Timestamp:    4da47967
Exception Code:    c06d007e
Exception Offset:    0003fc56
OS Version:    6.0.6002.2.2.0.768.3
Locale ID:    4105
Additional Information 1:    599e
Additional Information 2:    30e036b93244793a42096718411570bd
Additional Information 3:    7229
Additional Information 4:    80ac1a21efab121ee7fb685acd0c57bc
Any ideas would be greatly appreciated. Thanks!

Just a shot in the dark, but have you downloaded any program from Megaupload, like MegaKey? If so then that is your problem. I had been having the exact same problem for the past 2 weeks. I couldn't figure out what it was and tried everything that you have.. Then was on a board and someone mentioned Megakey. Having tried everything else, I uninstalled the program and reinstalled the current ITunes and AMDS. My Ipad and Iphone connected with no problem.

I am suddenly getting a message that the 'mobile device services' has stopped working on my computer and windows seems unable to fix. I have tried finding the file and making sure that it is enabled. It says 'enabled' but does not work.

I recently downloaded a new update of the operating system on my 3GS It seems to be a bit slower since and I have no idea if that is part of what is going wrong. I cannot get itunes to recognise my phone. Windows pops up a 'window' that says my 'mobile device services' is not working and would I like Windows to look online for the problem - I say yes, windows does it's thing, blanks out and I am back where I was. I tried updating itunes but no luck.
I found the mobiledeviceservices.exe file and made sure it was all 'on' and 'enabled' still no luck I did a search and came up with some other people who had the same problem but the answers that they were given didn't help me.

When you erased the disk did you select Mac OS Extended Journaled as the format option?

Apple mobile device helper has encountered a problem

I can open Itunes but as soon as the ipod is connected the error msg"apple mobile device helper has encountered problems". I tunes become non responsive and I have to delete thru Windows task mgner. I have deleted itunes and reloaded. I have reset setting on Ipod. I have turned Ipod off and on again but I cannot get a connnection between ipod and I tunes

i finally found a way to fix the problem (aprt frm throwing the bloody thing away)...rolled back the computer htree days and reload evrything..so far no more problems

Apple Mobile Device Helper Failed????!!!???

I tried downloading the new itunes and the new software for 2.0 and downloaded both fine but now every time i start itunes i get a message saying apple mobile device helper has failed and it will not sync or recover my phone, my phone was bricked til i recovered it on my old computer, now it seems to be working ok, but i dont have any new software. Also my new computer can not run itunes because everytime i do run it i get a message saying the helper has failed every 20 seconds or so, i want to update everything on the new computer (with vista home premium if that matters)but dont want my phone to brick again, any suggestions? already tried reinstalling itunes, and i can get the message to stop if i uninstall the apple mobile device helper but then my phone will not sync, also i have the original 8gig if that matters, thanks in advance for any help

You can go to "C" drive, Program Files, Common Files, Apple, Mobile Device Support, Bin and remove AppleMobileDeviceHelper.exe file -- that will stop that message from poping up.

Hey! apple mobile device helper keeps crashing!!!

Itunes keeps crashing due to the apple mobile device helper!!!! I have now tried absolutely EVERYTHING that apple suggests and nothing works it has resulted in me not being able to restore my iphone and i have no numbers, no nothing!!!

See Troubleshooting issues with iTunes for Windows updates.
tt2

Apple Mobile Device Helper quits at startup-iTunes won't run.

The last two times I have started my computer the Apple Mobile Device Helper suddenly quits and I can't open iTunes. I tried to download iTunes again but the download consistenly stopped up at 17%. I don't know what's wrong. iTunes worked fine yesterday. Please help!

Okay, so the same thing is happening to me. I do not have a Mac.
I uninstalled that Apple Device Mobile Support but I don't think that helped at all.
I don't really know what I'm doing.
Everything I plus in my iPhone it doesn't pop up in my iTunes.
Please help!

TS1538 "itunes requires a newer version of apple mobile device support. Please uninstal both apple mobile device support and itunes and then reinstall itunes." I have done this 3 times!!!

I have just installed the new version of itune (11.1) and it keeps coming up with this message. "itunes requires a newer version of apple mobile device support. Please uninstall both apple mobile device support and itunes and then reinstall itunes." I have done this step 3 times, while following the support steps on how to fully remove all itunes and related programs. I keep getting the same issue.
Also, my computer recognizes my phone but itunes wont. When I try to do a driver update according to the support page it keeps telling me that "The folder specified doesn't contain a compatible software driver for your device. If the folder contains a driver, make sure it is designed to work with windows x64- based systems." On the support page it also suggests trying an alternate folder (program files(x86)/common files/ apple/ mobile device software/ drivers) That doesn't work either.
I am getting extremely frustrated.... Can someone PLEASE help!!!!
I also just upgraded my phone from and iphone4 to an iphone 5c.

many thanks. That's also useful to know.
Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe, and select "Extract to iTunesSetup". WinRAR will expand the contents of the file into a folder called "iTunesSetup".
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, does an iTunes install go through properly now?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.)

When I plug my iPod touch into computer it says "this Ipod cannot be used because the Apple mobile device service has not started

When I plug my iPod touch ino the computer it says "this ipod cannot be used because the Apple mobile device service has not been started. The screen shows to plug it into itunes and will not do anything.

Have a look here:
iPhone and iPod touch: How to restart the Apple Mobile Device Service (AMDS) on Windows

Why do I get an error message when I try to sync my IPAD with ITunes? Message reads Cannot be used because Apple Mobile Device Service has not been started.

Why do I get an error message when I try to sync my IPAD with ITunes? Message reads Cannot be used because Apple Mobile Device Service has not been started.

AMDS for Windows
http://support.apple.com/kb/TS1567

'itunes requires a new version of apple mobile device support please uninstall both apple mobile device support nd intunes then install itunes again'

im trying to sync music from itunes to my iphone from the computer and everytime i go to plug it in a box comes up and says 'itunes requires a new version of apple mobile device support. please unistall both apple mobile device support and intunes. then install itunes again' i have tried installing itunes many times but this keeps popping up. i dont know what i need to do or what im doing wrong??

Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, can you get a normal iTunes install to go through properly now?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.)

My Ipad will not connect with Itunes prompt states this Ipad cannot connect because the Apple mobile device service has not started "??s "This Ipad cannot connect

my Ipad will not connect with Itunes prompt states this Ipad cannot connect because the Apple mobile device service has not started "??s "

Try a system reset. It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until the screen blacks out or you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.

PLEASE HELP!!! My 'Apple mobile device helper has stopped working'!

Similar Messages

Maybe you are looking for