Please help. My audiobooks have disappeared from my itunes library and there is no option to redownload them.

I went to listen to one of my audiobooks on a run to see that they have all disappeared.
I checked to see if they were in the cloud and could be redownloaded, but they can't.
My account history clearly shows the purchase but that's it.
Does anyone have any tips as to how I could avoid having to rebuy them!!!
Kerry--Ann

Downloading (using iOS or computer) past purchases from the App Store, iBookstore, and iTunes Store - http://support.apple.com/kb/ht2519 (not audiobooks) Apple recommends, "... back up your iTunes library. Previous purchases may be unavailable if they've been refunded or aren't on the iTunes Store." (http://support.apple.com/kb/ht2519).
It is reported iTunes Support occasionally permitting a second download when asked nicely, but they are in no way obligated to do this. Go to https://expresslane.apple.com ; select 'iTunes' in the first column; 'iTunes Store' in the second column; third column click 'Purchases, Billing & Redemption' and proceed from there.
Buy a backup drive.  Next time it will be everything on your computer missing, including things like photos which nothing can recover.

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